Career Opportunity
Principal Fare Collections Receiver – FIT Division - San Francisco Municipal Transportation Agency (9117) - (T00082)
Recruitment: REF27719T
Published: June 12, 2023
Apply using SmartRecruiters, the City and County of San Francisco's application portal.
Job class: 9117-Principal Fare Collections Receiver
Salary range: $108,056.00 - $131,404.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 3
List type: Combined Promotive and Entrance
About:
This is a San Francisco Municipal Transportation Agency Class Based Test.
The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.
Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.
Application Opening: Monday, June 12, 2023
Deadline to Apply: Monday, June 26, 2023
Salary Range: $100,074 - $121,680 (This compensation range will change effective July 1, 2023. For more information, click: 9117-Pr Fare Collections Receiver | City and County of San Francisco (sf.gov))
Recruitment ID: T00082 / REF27719T
Role description
Under general direction, supervises through subordinate supervisory personnel activities of the fare collections operation. Manages the supervision and scheduling of collection, safeguarding, and transportation of transit fare revenue; the supervision of processing, balancing, reconciliation, accounting and depositing of revenue; the supervision of the sale, distribution and collection of revenue from ticket and pass sales, and the preparation of accounting and other reports. Performs other related duties as required.
Examples of Important and Essential Duties
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Supervises the handling of all revenue collection which includes supervision of the activities of personnel involved in fare collections and the distribution, collection, accounting, inventory, encoding, processing and deposit of revenue for MUNI fare media; includes operating/driving department vehicles to various locations in the course of supervising the fare collections operation; managing MUNI lost and found.
2. Develops and establishes procedures for the security of large amounts of money and the safe transport of transit fare collection vaults; includes assuring security of keys for a specific section and controlling the issuance of all keys.
3. Identifies malfunctioning fare boxes and revenue vaults; investigates incidents pertaining to defective fare boxes, fare gates, ticket vendor machines and change machines; makes recommendations for repair and prepares timely reports regarding the same; includes making minor adjustments to fare collection equipment, using various tools and machinery.
4. Schedules fare collections, weekly personnel coverage, and regular inventory of such items as keys, tickets, and tokens.
5. Creates, prepares, reviews and analyzes computerized and manual accounting reports, daily reports, reports of injuries/unusual circumstances regarding employees or suspicious incidents surrounding revenue activities.
6. Monitors the budget, including overtime usage and requirements, vehicle usage and requirements, equipment needs and usage.
7. Supervises assigned staff, completes and submits employee performance evaluations on schedule, oversees and assures proper training of new personnel in unit procedure and use of equipment, and preparation of payroll reports.
8. Maintains liaison with personnel from other offices, departments, contractors, vendors and the general public.
9. Operate/drive department vehicles to various locations in the course of supervising the fare collections operation.
10. Investigate incidents pertaining to defective fare boxes, fare gates, TVM’s and change machines. Make recommendations and reports regarding same, in a timely manner and refer to appropriate repair departments.
11. Performs related duties as assigned.
How to qualify
Qualifications
TRAINING AND EXPERIENCE
Three (3) years of verifiable full-time supervisory experience (within the last five (5) years) in the daily collection, processing and balancing of large amounts of funds (averaging at least $25,000 per day); OR
Three (3) years of experience equivalent to a 9116 Senior Fare Collections Receiver classification with the City & County of San Francisco; AND
Possession of a valid High School Diploma, GED or California High School Proficiency Certificate; AND
Ability to lift and carry revenue containers weighing up to 75 pounds.
LICENSE AND CERTIFICATION
Possession of a valid Class C driver's license at the time of appointment.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the automatic calculation to determine full-time employment.
Nature of work requires working in a 24-hours-a-day/7-days-a-week, indoor/outdoor operation with rotating, holiday, and/or weekend shifts. There are three different units of the revenue section and, based on the work assignment, incumbents will be required to work outdoors in inclement weather; lift and carry revenue containers weighing up to 75 pounds; may be exposed to high noise levels, dust and diesel fumes. Must drive a variety of vehicles involved in the collection and transport of revenue from various locations; be bondable.
Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (sfdhr.org).
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Written/Performance Examination (Weight: 100%): Candidates deemed eligible and admitted to the examination process will be administered a written/performance test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: knowledge of cash handling process and procedures/security measures, knowledge of accounting procedures, ability to supervise, public relations/interpersonal skills, knowledge of departmental rules and regulations, and written communication ability.
This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.
The examination is administered via computer or in paper format. Qualified candidates will be notified of the particular format to be used in their test appointment notification.
Candidates must achieve a passing score on the exam listed above in order to be placed on the eligible list/score report.
What else should I know?
Eligible List
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of 24 months, and may be extended with the approval of the Director of Transportation.
Certification Rule: The certification rule for this selection process will be Rule of Three Scores. To find which Departments use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf
Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
Additional Information Regarding Employment with the City and County of San Francisco
• Information About the Hiring Process
• Equal Employment Opportunity
• Seniority Credit in Promotional Exams
• Copies of Application Documents
• SFMTA Employee Wellness Program
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "9117" into the "Search by class or keyword" field
3. Click the link to open the job ad
4. Click the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jessica Li, at Jessica.Li@sfmta.com.
JL | CBT-9117-T00082 | Combined Promotive and Entrance
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.