Career Opportunity

Information Technology Director - Dept. of Homelessness and Supportive Housing (0932)

Recruitment: RTF0137238-01154631

Published: July 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

7/17/23 - This job ad has been reopened to extend the application deadline.

Appointment Type: This is a Temporary Exempt (TEX) position, pending Permanent Civil Service exam process, limited to but not longer than one year. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process within one year. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: June 27, 2023

Application Deadline: May close anytime but not before July 24, 2023

Compensation Range:  $155,714 - $198,692 annually (Range A)

Recruitment ID: RTF0137238-01154631

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

Under general direction of the Deputy Director for Administration and Finance, the HSH Information Technology (IT) Director directs and manages all IT functions for the Department, including, but not limited to, network design and architecture, application and file services infrastructure, IT security, and daily operations of the HSH IT division. The IT Director leads the Department’s planning and implementation of Information Systems (IS) projects through effective management of IT engineers, business analysts and operations support staff; works closely with departmental program managers and user groups on IS projects; collaborates with other City agencies such as the Department of Technology (DT); and provides recommendations to executive leadership on IT strategies to support HSH’s mission.

The IT Director is responsible for HSH’s IS projects, systems enhancements and operations, and applications; including the planning, staffing and management of all phases of implementation of IS projects. The IT Director directs the design, development, and implementation of new IS projects and applications and existing systems enhancements to achieve measurable outcomes in a timely and efficient manner; plans and manages IT projects to improve operations; establishes hardware refresh and procurement along with installation priorities and plans; recommends IT budget investments; and establishes and monitors HSH’s IT policies and procedures.

Essential Duties and Responsibilities

• Responsible for the HSH’s IT Division including its system infrastructure, business analytics, personnel, security, inventory management/procurement, budget, and operational functions.
• Organizes and directs the work of subordinate staff through assessment of training needs and professional development, and implementation and maintenance of information systems training activities and materials.
• Researches and recommends strategic and tactical plans regarding information technology systems, telecommunications, and technology initiatives to the HSH executive leaders. 
• Enhances IT responsiveness as well as business performance by optimizing critical IT service management processes and provides real-time visibility into performance.
• Updates and enforces approved policies, standards, practices, and security measures related to the infrastructure to ensure effective and consistent information processing operations and to safeguard information resources. Recommends new policies and procedures as needed.
• Monitors and evaluates the efficiency and effectiveness of IT service delivery methods and procedures and allocates internal resources accordingly.
• Defines and implements solutions to maintain the increasing information security needs of the Department aligned with citywide standards and protocols.
• Understands new trends and innovations in the field of information technology in support of HSH’s mission.

How to qualify

Minimum Qualifications

1. Bachelor's degree from an accredited college or university; and

2. Six (6) years of senior-level professional experience in infrastructure operations of information systems including all aspects of the information systems hardware lifecycle, significant budgetary responsibilities, and project management of complex information systems.  This experience must include three (3) years of supervising professional staff, including planning, assigning, directing, reviewing, and evaluating the work process and products of staff.

Substitution:

Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years.  One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units. 

Desirable Qualifications

• Demonstrated experience delivering high-quality IT customer service and operational performance within a regulatory or governmental environment.
• Exhibits can-do approach to anticipate and respond quickly to evolving technology needs of an organization.
• Experience leading and/or implementing IS projects that support social services/homeless services delivery and business analytics to measure performance of these services.
• Demonstrated experience collaborating effectively with diverse user groups and stakeholders to building consensus for new technological solutions.

Verification: 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

What else should I know?

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

•    Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Tony Won, Senior Human Resources Analyst at tony.won@sfgov.org

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.