Career Opportunity

Section Director Government Operations - Office of the Chief Strategy Officer (CSO) Division - SF Municipal Transportation Agency (9179)

Recruitment: RTF0137486-01109602

Published: July 31, 2023

Accepting applications until: July 21, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The Office of the Chief Strategy Officer (CSO) oversees a division responsible for implementing agency-wide strategies and programs to meet the SFMTA's key policy objectives. In collaboration with the SFMTA Executive Team, the CSO division advances agency-wide strategy execution, leads major program design and management, analyzes strategic risks and opportunities, and leads business process improvement initiatives to enhance agency government operations. The CSO division also coordinates and works with other departments and agencies of the City and County of San Francisco, transportation, and mobility partners, as well as other public and policy groups, to support the SFMTA's initiatives and advance priority policy objectives. 

The CSO Government Operations Section promotes efficient SFMTA government operations by developing, coordinating, and implementing policies and procedures effectively. The team encourages efficiency and process improvements through research, complex management analysis, and data development. The section’s core function is to strengthen the SFMTA's capacity and effectiveness through administrative support services to major programs, task forces and projects across the agency. The section includes two units: the Policy & Data Development Unit, responsible for impactful research and analysis to enhance decision-making, and the Systems & Process Unit, supporting the evaluation and enhancement of internal systems and processes. Services provided include best practices research, industry analysis, economic assessments, data development, and business process analysis. The objective of the Government Operations Section is to be a force multiplier, providing service to the entire SFMTA to mitigate risk, advance work or provide technical support. 

Role description

Recruitment ID: PEX-9179-137487

APPOINTMENT TYPE: Permanent Exempt, Full Time appointment – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: July 7, 2023

Application Filling Deadline: July 21, 2023

Annual Salary: $155,714 - $198,692 annually 

NOTE: A cover letter and resume must be attached to the online application.

Position Description:

Under policy direction, the Section Director of Government Operations leads and manages the operations of the CSO Government Operations Section with the mission to establish a system of continuous improvement within the SFMTA. This is achieved through a regular assessment of SFMTA policies, procedures, and operations, risk analysis resulting in actionable recommendations for Executive Management. The goal is to enhance management systems, policies, procedures, and major programs, utilizing data-driven insights, best practices in city management, government operations, and the latest advancements in transportation and mobility. In this role, the Section Director will work with and interact with all divisions of the SFMTA. The Section Director also manages all internal functions of the CSO Division, including budget, procurement, and hiring processes. Success in this role requires strong analytical, communication, and leadership skills, along with effective collaboration, strategic thinking, change management, integrity, ethics, adaptability, and a commitment to constant learning. 

Examples of Important and Essential Duties

• Direct and coordinate comprehensive program analyses across all areas of SFMTA agency government operations, ensuring efficient and effective public service provision, project delivery, enterprise operations, and internal processes.
• Lead the development and implementation of a continuous evaluation program for the SFMTA, assessing the efficiency and effectiveness of service delivery methods and procedures. Monitor workloads, administrative and support systems, and internal working relationships to enhance coordination and identify opportunities for improvement. Direct the implementation of approved recommendations for organizational changes.
• Lead the establishment of transparent policies and procedures for the SFMTA, reviewing and cataloging processes, and services; design and implement outcome measures and streamlined processes for effective evaluation and improvement; collaborate with other agency executives and senior management to recommend strategies for improving operating methods and efficient business practices.
• Direct the preparation of complex statistical and narrative reports, correspondence, and other documents, including those required by law. Deliver presentations to executive management, commissions, boards, and other stakeholders as needed.
• Manage and oversee the development and administration of the Chief Strategy Officer (CSO) Division budget, SFMTA Building Progress Program, and agency Facilities Capital Improvement Program (CIP). Forecast additional funding needs for staffing, equipment, materials, and supplies. Monitor and approve expenditures and implement budgetary adjustments when necessary.
• Provide senior management oversight of special projects spanning multiple SFMTA divisions, departments of the City and County of San Francisco, mobility partners, and the public at the request of the Director of Transportation or Chief Strategy Officer.
• Oversee contract and memorandum of understanding (MOU) arrangements with other City Departments, mobility organizations, and academic institutions.
• Participate in the selection, training, and evaluation of supervisory staff. Provide guidance on general and specific administrative issues related to planning, programming, staffing, and organization within the Chief Strategy Officer Division (CSO).
• Build and maintain positive working relationships with co-workers, other city employees, and the public by delivering excellent client service and maintaining a collaborative work environment.
• Performs related duties as assigned.

How to qualify

Minimum Qualifications:

1. Possession of a bachelor’s degree from an accredited college or university; AND
2. Six (6) years of experience interpreting laws and regulations, and exercising independent judgment in the application of defined principles, practices, and regulations in: financial planning, budget development, budget management AND/OR management consulting, process improvements and change management; AND
3. Three (3) years of the above experience must include supervising staff who interpret laws and regulations and exercise independent judgment in the application of defined principles, practices, and regulations in: financial planning, budget development, budget management AND/OR management consulting, process improvements and change management.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience/employment.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Background and experience in public service delivery methods, project execution, and enterprise operations including techniques of financial/fiscal analysis and budgeting, economic and policy analysis.
• Background and experience in the principles, procedures and standards related to government management and operations that are required to provide professional-level analytical services to senior and executive management.
• Background and experience in establishing working relationships and negotiating effectively with staff, senior management, representatives of other departments/agencies, officials and contractors.
• Background and experience in analytical methods and techniques of data collection and development.
• Background and experience in the development and implementation of complex systems and procedures.
• Ability to lead and provide direction on extremely difficult analytical studies involving complex systems.
• Ability to oversee cross-functional project teams; with a focus on fostering a collaborative and results-oriented work environment.
• Ability to identify and define problems, determine methodology, and evaluate data with authority.
• Ability to develop communications, presentation and summaries for Executives and convey complex information to diverse audiences.
• Experience managing staff in cultural/community engagement, racial equity, transportation equity, inclusion, workforce/professional development, training, outreach, or mass transit services. 

What else should I know?

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. 

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

For questions or inquiries, please contact: Wilson Hoang, Human Resources Analyst at Wilson.Hoang@sfmta.com.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.