Career Opportunity

COLLECTION MANAGER

Recruitment: RTF0138079-01154908

Published: August 02, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Specific information regarding this recruitment process is listed below:

Company Description

• Application Opening: 08/02/2023
• Application Deadline: 08/08/2023, 5:00 PM (PST)
• Compensation: $125,242 to $159,926 annually
• Recruitment ID: TEX-0922-138311

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

Role description

The Airport Collections Manager will be responsible for managing $821M in annual revenues from over 900 accounts, including concessions, airlines, airline support providers, parking revenues, and tenants. Handling delinquent collections from 400 accounts, the incumbent will navigate a time-consuming and strategic process that demands extensive collections staff training. Additionally, the position will ensure accurate reconciliation of received payments with the Airport Business Revenue Management System, clearing past-due notices when necessary. Collaborating closely with the Revenue Accounting Supervisor, the Airport Collections Manager will ensure proper booking of incoming revenue into appropriate accounts for audit and record-keeping purposes. The incumbent will also produce quarterly revenue aging reports for senior managers and the Airport Commissioners, supporting financial transparency and informed decision-making.

The essential functions of this position include:

•  Oversees the collection personnel staff and operational activities to ensure the accurate and timely collections; Supervises, trains and evaluates the activities of collection personnel; Setting payment collection goals and targets for the department; Creating and implementing a strategy to improve the airport collection of outstanding invoices; Performs difficult and complex airport collection activities in accordance with rules and regulations, operating permits, leases agreements, and policies and procedures.

•  Evaluates procedures, identifies and analyzes problems and issues and implements and document new procedures of the assigned section/program.

•  Acts as liaison between tenants, revenue accounting staff, property managers, and multiple airport divisions to resolve operational customer service, billings, payments, collection inquiries and day-to-day issues pertaining to the leases and/or permits.

•  Analyzes and prepares quarterly Accounts Receivable reports to Airport Commission, property managers and other airport sections on tenants' financial performance.

•  Provides assigned quarterly and year-end prepared by clients (PBC) schedules for financial statement and audit questions.

•  Participates in the fiscal year-end closing, including annual and year-end audits. Coordinates information and answers audit questions.

•  Conducts quarterly AR meetings with different departments of the Airport relating to tenants' accounts receivable status.

•  Manages in developing and implementing operational policies to ensure the efficient operation of section or program.

•  Monitors the work and coach subordinates to improve performance.

•  Performs special projects and other duties as assigned.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university AND

Experience: Three (3) years of experience in revenue collections or cash applications, and delinquency reporting.

Substitution: 

Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement on a year for year basis for up to two (2) years.  (One year of work experience is equal to 30 semester or 45 quarter units).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

• A Master’s Degree in public or business administration, economics, statistical analysis, finance, accounting, or other fields closely related to the essential functions of the positions.
• Strong work ethic, verbal and written communication skills
• Experience in airport collection
• Analytical and critical thinking skills
• People management and interpersonal skills
• Negotiation skills
• Flexibility, adaptability, and ability to multi-task

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Education and Experience
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.  

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Recruiter Tamara Ranney at tamara.ranney@flysfo.com.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.