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Career Opportunity

QUALITY ASSURANCE AND QUALITY IMPROVEMENT MANAGER (0922 Manager I)

Recruitment: RTF0137936-01105311

Published: August 22, 2023

Contact:

Hanz Pagao - hanz.pagao@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 0922-Manager I
Starting salary range: $131,924.00 - $168,454.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans.  Its Behavioral Health Services/Mental Health SF (BHS/MHSF) is growing and transforming county behavioral health services, making significant new investments designed to improve access, quality, efficiency, and coordination of care.

Role description

The Quality Assurance and Quality Improvement (QA/QI) Manager is part of Quality Management (QM) within SFDPH’s Behavioral Health Services division. This role reports to the Quality Management (QM) Director and oversees the quality of services delivered to beneficiaries of the Mental Health Plan (MHP) and Drug Medi-Cal Organized Delivery System (DMC-ODS). This role is responsible for managing a new centralized QA team within QM to meet state regulatory requirements and ensure accurate documentation by providing coordinated support for clinical documentation, clinical chart reviews, monitoring, technical assistance, and training activities in alignment with California Advancing and Innovating Medi-Cal (CalAIM) initiatives.

The Quality Assurance and Quality Improvement (QA/QI) Manager oversees the department’s federally mandated Quality Assessment & Performance Improvement (QAPI) Program, including providing direct supervision to QI Coordinators whose primary functional areas include quality improvement committees; performance improvement projects; quality improvement work plans; external quality reviews; and, quality improvement strategies with coaching which include LEAN, PDSA (Plan-Do-Study-Act), and other QI tools.

The Quality Assurance and Quality Improvement (QA/QI) Manager (0922 Manager I) performs the following essential functions:

  1. Manages activities, operations, and projects within the QA/QI unit;
  2. Coordinates with QM, Managed Care, BHS leadership, and the DPH Compliance Office to ensure QA/QI activities are aligned;
  3. Develops, sustains, and evaluates the operational procedures and structure of a new QA team, including onboarding new staff, assessing QA needs across the system of care, creating standard work, providing management with information for decision making, and evaluating impact;
  4. Provides oversight for ongoing QI activities, including supervision, training, and coaching of QI coordinators;
  5. Applies federal and state regulatory policies within QA/QI unit;
  6. Allocates staffing and resources appropriately to meet regulatory requirements;
  7. Evaluates policies and procedures within the unit;
  8. Identifies and analyzes problems, applying problem solving techniques including PDSAs (Plan-Do-Study-Act) or Lean to resolve or mitigate issues;
  9. Participates in budget development by providing detailed justification for proposals or initiatives. 

The Quality Assurance and Quality Improvement (QA/QI) Manager (0922 Manager I) may perform other duties as assigned or required.

How to qualify

REQUIRED MINIMUM QUALIFICATIONS (all candidates must verify that they meet both education and experience below):

EDUCATION: Possession of a Bachelor’s degree from an accredited college or university;

AND

EXPERIENCE: Three (3) years of full-time professional experience managing or coordinating quality assurance activities in a clinical setting

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may substitute for the required degree on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of Education

Verification of Experience

DESIRABLE QUALIFICATIONS:  The stated desired qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:

  • Two (2) years full-time professional experience supervising professionals in quality assurance activities in a clinical setting
  • LEAN certification
  • Experience implementing quality improvement projects, including coordinating PDSAs (Plan-Do-Study-Act) or Tests of Change
  • Experience partnering with DHCS or other state health department
  • Possession of a degree with major in Psychology, Social Work, or other closely related field
  • California state-issued license in any of the following by the California Board of Behavioral Sciences or the California Board of Psychology:

Licensed Clinical Social Worker (LCSW); or,

Licensed Marriage and Family Therapist (LMFT); or,

Licensed Professional Clinical Counselor (LPCC); or,

Licensed Psychologist (Ph.D. or Psy.D.)

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ Weight: Qualifying): Applicants will be required to complete an MQSQ by email after you submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery (STB) (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resource Management; Team Building; Communication, Conflict Management and Process Improvement. For more information about this Supervisory Test (and a suggested reading list) please visit Supervisory Test Battery info Please note: this examination is only held in San Francisco. A passing score must be achieved on the Supervisory Test Battery to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire (SQ) Exam (Weight: 60%): Candidates who achieve a passing score on the Management Test Battery (MTB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: knowledge of and skills in public health administration, operations management, covering a wide variety of areas such as communicable disease control and prevention, environmental health services and sanitation, clinic administration, public health law and policy, emergency medical services, disaster preparedness and response, epidemiology and statistics, finance and accounting, and workforce development; ability to develop both long- and short-term strategic plans and to develop and implement project plans; ability to manage a large, complex budget and allocate resources in view of competing priorities; and knowledge of project management and Lean management systems/principles. The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Candidates must achieve a passing score on the Management Test Battery (MTB) and Supplemental Questionnaire (SQ) exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please refer to: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf 

What else should I know?

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Catherine Chafey at:  catherine.chafey@sfdph.org or phone# (628)271-6831.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.