Career Opportunity

IT Operations Support Administrator II-MIS Team- City Attorney's Office (1092)

Recruitment: RTF0139002-01040941

Published: August 23, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

Permanent Exempt Category 18

Permanent exempt (PEX) position; individuals who are appointed to Exempt Positions are appointed at the pleasure of their appointing officer and are considered to be "at-will". This position is special project- based and is limited to no more than 3 years in duration.

Application Opening: August 22, 2023

Application Deadline: Continuous, earliest close 5:00 p.m. September 6, 2023

Compensation Range: $80,210- $99,424

Recruitment ID: RTF0139002-01040941

Role description

About the Office: The San Francisco City Attorney’s Office (Office) is an innovative, nationally-recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents. With over 300 talented, dedicated, and diverse employees, the Office provides exceptional legal services to the City’s Mayor, Board of Supervisors, officials, and departments. Our work empowers the City’s public servants with effective, responsive, and creative legal solutions and representation so they can deliver critical public services and our affirmative advocacy enhances the lives and wellbeing of San Francisco’s residents and visitors.

The Office recognizes that diversity in the backgrounds, identities, ideas, and lived experiences of our employees enriches our workplace and enhances our work. We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities. We have a clear vision: to be the place where a diverse mix of people want to come and stay, grow professionally, and find purpose and engagement, and where all employees feel welcomed and respected for their full authentic selves, and valued for their work and contributions to the Office and the City. To learn more about the Office’s efforts to provide an inclusive workplace where employees feel they belong and can meaningfully contribute, please click here.

The Office offers a hybrid remote work schedule for eligible employees, with three days onsite and up to two days remote.

To learn more about the City Attorney’s Office please visit: https://www.sfcityattorney.org/

About the Information Technology Team

The team is a collaborative and dynamic group of 12 employees, including an IT Director, a Senior Network Engineer, three Network Administrators, two desktop support and trainer employees, a Database Manager and Database Analysist, and a three-person Litigation Support Team. The team is dedicated to providing end users with a comprehensive package of applications, Litigation Support and Computer Forensic tools essential to delivering efficient and timely legal services to the City and County of San Francisco. The conducts ongoing research of hardware and software developments; identifies technologies and knowledge base resources appropriate for existing and anticipated office needs; effectively integrates equipment and software into the daily workflow; and facilitates productivity and user satisfaction through effective customizations and timely support.

This position is responsible for:

• Setup and equipment move due to staffing relocations, team re-orgs and major office-wide computer migrations.
• Setup of Ergotron “sit-stand” for single/dual computer monitors.
• Tag and asset inventory of new hardware received.
• Send and receive of computer equipment for warranty replacement.
• Mounting of large conference TVs and PCs to rolling “multi-media” carts
• Setup of computer equipment and servers onto server racks
• Setup of floor-standing/desktop networked printers and copiers
• Setup and transport of computer equipment for onsite, remote sites, and remote access use
• Transport of computers and trial presentation equipment to/from courthouses
• Receive deliveries of new and dispose of old computer equipment.
• Lifting Minimum 35 pounds

How to qualify

Minimum Qualifications

Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field.

and

One (1) year of experience performing analysis, installation and technical support in a network environment.

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

Desired Qualifications

• Two (2) years of IT experience in a Windows networked environment.
• Two (2) years of IT experience in a Microsoft Office 0365 environment.
• Experience in administration of Widows 10 and 11 Desktops / Laptops environment.
• Experience with disk imaging and cloning software (Ghost).
• Experience in working with Apple and Android Mobile devices in a Microsoft O365 environment.
• Experience with video conference equipment (webcams and Logitech Meet Up, etc.) and video conferencing apps (Teams, WebEx, Zoom, etc.).
• Experience in administration of Remote Access (RDP) with experience in Cisco VPN, Oracle IAM and Microsoft Authenticator.
• Demonstrate expertise in utilizing written and oral communication skills to document and share technical information.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process. The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Nikki Chew, Sr. HR Analyst at nikki.chew@sfcityatty.org. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.