Career Opportunity

Utility Services Representative - CSB - SFPUC (1478)

Recruitment: RTF0139248-01067269

Published: August 31, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: 8/31/2023
• Application Filing Deadline: 9/8/2023
• Annual Salary: $77,714 to $94,458 Annually
• Recruitment ID: RTF0139248-01067269 (139249)
• Work Schedule: Monday to Friday, 7:30am to 4:30pm, hybrid work schedule required

TYPE OF APPOINTMENT: PROVISIONAL (TPV)
This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

ABOUT SFPUC CUSTOMER SERVICES

The San Francisco Public Utilities Commission (SFPUC) Customer Services Bureau (CSB) is responsible for the billing and collection of utility services and is the primary point of contact for water and wastewater customers. CSB maintains over 175,000 water and wastewater service accounts, over 4,000 municipal and retail electric service accounts, and approximately 500 land-lease accounts totaling over one billion in annual revenue. The Bureau is also responsible for meter reading and field investigations, as well as responding to over 200,000 customer inquiries, complaints, and requests for services annually.

Role description

Under general supervision, performs complex, responsible and specialized clerical duties in the Customer Services Bureau of the SFPUC in connection with its Capacity Charges operations. The essential duties include reporting, organizing and tracking building permits and plan sets, reconciling fees, and providing customer service to SFPUC customers. 

Essential Functions:

1. Receives and processes Building Permit Applications and architectural plan sets, researching status and characteristics of each, organizing them for staff to review, and returning them upon completion.
2. Prepares and maintains reports and documents relative to the assessment, billing, collection, and reporting of capacity fees.
3. Discusses customers permit application status and provides general information regarding the policies and procedures of the unit via email and phone. Refers customers to assigned permit reviewers and other departments for additional information, as necessary.
4. Compiles reports relative to permits issued and fees collected by the unit, reconciles the data with reports from DBI and SFPUC finance departments, resolves any discrepancies, and submits reports to management for review.
5. Inputs billing and payment information into CSB’s Customer Care and Billing (CC&B) software, copies and organizes files related to each payment to the shared CSB drive.
6. Creates new accounts in CC&B to apply permit and payment information, as needed.
7. Records minutes during weekly team meetings.

The 1478 Utility Services Representative will perform other related duties as assigned.

How to qualify

Experience:

One (1) year of clerical experience in a customer service, billing or collection department of a utility, bank, department store, Insurance Company or credit agency.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Yvane Mirabueno by email at YMirabueno@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.