Career Opportunity

Manager, Property Management (0922-142056) - Recreation & Parks

Recruitment: RTF0142055-01122718

Published: January 09, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

**Application Deadline is January 8, 2024 at 5:00 PM**

This is a Position-Based Test conducted in accordance with the Civil Service Rule 111A.

• Application Opening:  December 18, 2023.  Amended 1/8/24 to update the filing deadline.
• Application Deadline:  Announcement may close at anytime after 5:00 pm on December 29, 2023.
• Compensation Range:  $125,242 - $159,926 annually
• Recruitment ID: 142056 / RTF0142055

Amid a dynamic and ever-evolving urban landscape, the San Francisco Recreation and Park Department (RPD) stewards one of the premier urban park systems in America.  San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park.  Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits: Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 25 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park golf course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

Role description

The 0922 Manager, Property Management is responsible for overseeing and managing all leases and concessions in our 200+ park system, including major facilities and restaurants. This position also manages the evaluation of potential revenue opportunities; issuing of requests for proposals and negotiating leases; and interacts with a variety of public agencies, stakeholders and internal staff including various Commissions and the Board of Supervisors.  This position manages staff and oversees the Recreation and Park Department’s 100+ different agreements including those relating to:

• Beach Chalet Restaurant
• Palace of Fine Arts
• Coit Tower
• Stow Lake Boathouse
• Cafes and Other Operations at Union Square
• Dolphin, South End Rowing, Golden Gate Yacht and St. Francis Yacht Clubs
• Food, Bike, Segway and Horse Concessions in Parks
• Rentals of Approximately 25 Clubhouses to preschools and senior centers
• Ice Rinks in Parks

The Manager must work with all divisions within RPD and a myriad of City agencies including, but not limited to, the Mayor's Office, Board of Supervisors, City Attorney, Budget Analyst, Historic Preservation Commission, Planning, Police, and Recreation and Park Commission.  Equally imperative to the position is conducting continued outreach to local community groups, interested stakeholders and citizens, businesses, merchant groups and state/federal government agencies to garner interest in and support for the Division's projects.  Implicit in this critical task is developing targeted messaging strategies for individual interest groups to address their unique concerns.

Other essential responsibilities of the position include:

• Managing all earned revenue generated by the Property Management Division from leases and concessions.
• Making recommendations to the Director of Property Management, Permits and Reservations on revenue targets and plans for achieving those targets.
• Developing marketing strategies to promote department services and facilities. 
• Developing and implementing new strategies for increasing department generated revenue.
• Implementing a payment management system, developing and implementing strategies for authority to produce purchase orders and authorize work orders.
• Monitoring compliance and financial reporting by operators and lessees.
• Developing new opportunities and identifying solutions for existing challenges.
• Managing staff to implement the Division’s strategies and projects.
• Performing related duties as assigned.

How to qualify

1. Possession of a Baccalaureate Degree from an accredited college or university; AND

2. Five (5) years of experience managing and negotiating complex commercial property, public property and/or concession permits, leases and/or contracts.

NOTE: Residential property management experience is NOT qualifying.  Experience in construction project management or experience as an appraiser is NOT qualifying.

SUBSTITUTION: Applicants may substitute up to 2 years (on a year-for-year basis) of the required education with additional qualifying experience as described in minimum qualification #2 above.  One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS:

• Possession of a baccalaureate degree or higher from an accredited college or university
• Two (2) of the five (5) years of required experience, listed in Minimum Qualification #2 above, include supervisory experience
• Two (2) years of senior level Public Policy Issues experience
• Experience with historic planning issues and the California Environmental Quality Act
• Experience issuing requests for proposals
• Experience performing financial analysis
• Proficiency using Microsoft Excel and PowerPoint

VERIFICATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class.  More information can be found at: https://sfdhr.org/information-about-hiring-process#verication

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery (Weight: 40%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Supervisory Test (and a suggested reading list) please visit Supervisory Test Battery (STB). Please note: this examination is only held in San Francisco.  A passing score must be achieved on the Supervisory Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Retesting is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire (Weight: 60%):
Candidates who achieve a passing score on the Supervisory Test Battery will be sent, via email, a Supplemental Questionnaire designed to measure knowledge, skills and/or abilities required for this position.  Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification.

A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire must be achieved in order to be ranked on the Eligible List.  Candidates will be placed on the eligible list in rank order according to their final score.

What else should I know?

Eligible List/Score Report:  A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Eligible List Duration:  The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246.  Search that document by title or job code to see which departments use the classification.

Certification Rule:  The certification rule for the eligible list resulting from this examination will be Rule of the List.  The hiring department may conduct additional selection processes to make final hiring decisions.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at  https://careers.sf.gov/.]  The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Position Based Testing Information
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Candidates for positions with the San Francisco Recreation & Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” or “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stacy Chung at Stacy.Chung@sfgov.org.

Race and Social Equity Statement
We believe that parks and open space in San Francisco provides the opportunity to model equitable access for all.  With this belief, San Francisco became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. The Recreation and Park Department’s goal is to close the gaps and improve equity and access to quality parks and open space, and recreation activities for historically marginalized communities.  

We envision a department that proactively infuses racial and social equity in its internal operations.  With a multi-disciplinary team of talented individuals - gardeners, recreation leaders, park rangers, custodians, craft shop personnel, park and recreation managers and more, the department is committed to doing its part to provide equitable access to parks and programs for all the communities we serve to enjoy, as well as foster a work environment where our differences are celebrated, and everyone has what they need to thrive regardless of their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.