Career Opportunity

Municipal Fiber Infrastructure Manager - Department of Technology (0932)

Recruitment: RTF0142385-01115095

Published: December 20, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/g/UrcTM5rnVs

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security, pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Generous paid time off, family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

Directly reporting to the Public Safety Division Director (0942) and servicing as the Municipal Fiber Infrastructure Manager. The Fiber Manager position is responsible for strategizing, planning, designing and engineering the municipal fiber infrastructure program for the present and future needs of the City.  Department of Technology, Public Safety maintains one of the largest Municipal fiber infrastructures in the county. This infrastructure is over 55,000 fiber miles, connecting over 1700 facilities, supporting almost all mission critical municipal networks, public safety business systems and associated components. The position plans, organizes, directs, and controls the fiber network design and engineering program to ensure a cost effective and resilient broadband infrastructure that will support the Fiber to Housing program and future internet service programs in the city of San Francisco.

Essential Duties:

1.    Visualizes, strategizes, develops, and implements goals, objectives, policies, and priorities for the broadband fiber infrastructure maintenance and expansion.    

 
2.    Plans, organizes, directs, controls, and reviews the operation and services of the Fiber division engineering function, which includes fiber installation, fiber splicing, permitting and the other support services.   

3.    Prepare bids and quotes and manages the quality control for any contractors and vendors working on the fiber network.

4.    Responsible for the technical, resiliency, technology, physical fiber assets, fiber standards (fiber, splicing, connections), the operation and the maintenance of the broadband fiber network.

5.    Directs, leads and manages fiber crews to engineer, maintain and operate the municipal fiber network in the safest and the most efficient manner.  Schedule daily work, prioritize projects and effectively manage teams and crews, monitor performance and issue discipline.

6.    Works proactively with customers to determine deadlines, urgency, timeline, and schedule for completing repairs and buildout projects.

7.    Interacts with other division staff, other City departments; and local, state, and federal authorities, PGE, BART, BBC and other service providers for the needs of the City.  

           
8.    Manages Division budget, expenditures and chargeback projects.  Leverage existing resources to expand service use and build shared service delivery to decrease costs for the City.

Job Type:

The Permanent Exempt (PEX) - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

This position requires the Municipal Fiber Infrastructure Manager to be available after hours, 7 days a week including holidays, to respond to emergency requests and issues.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, 200 Paul, San Francisco, CA.  However, there may be situations where the incumbent will be required to work at other sites throughout and outside the City of San Francisco as necessary and is required to check in at job sites to review the work and quality.

How to qualify

Education: Possession of a Bachelor’s degree from an accredited college or university. May fully substitute education with additional years of experience.

Experience: At least 7 years of professional experience in utilities management and construction, major functional area of which 3 years must include supervising professionals.

Licenses, Certifications:

•    Valid Driver’s License

•    **Clean Driving Record is required ** (Major infractions are a disqualifier. ex: DUI, any drug motor vehicle offence, hit & run, reckless driving infractions, driving while suspended, passing a stopped school bus, involvement in a fatal accident, or 3 or more minor infractions within 3-year period.

Desired Qualifications:

San Francisco’s Department of Technology seeks a confident, results-oriented leader and manager who is passionate about technology and public service. The ideal candidate will stay current with best practices and trends in managing fiber infrastructure and public safety system construction and lead the program to maximum efficiency so that the customer, City, and department goals continue to be met. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, inclusion, and appreciation are valued.

The Leadership Competency Model illustrates what it means to be successful for any leader at the DT, supporting our commitment to organizational excellence. The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Department of Technology:

•    Fiber Strategic Planning. Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term FTP and FTH goals for the city. Implements the capital plan, tracking progress and estimate multiyear plan. 

•    Fiber Infrastructure Acumen. Ability to quickly gather details of conduits, vault, overhead facility, streetlights, Traffic signals, ongoing projects and arrive at multiple options for fast fiber implementation.

•    Relationship Management. Leverages outstanding communication skills to build open, honest, and respectful relationships, developing networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Engages and works collaboratively with the active unions, diverse neighborhoods, other departments, and the DT's Executive Team.

•    Business Acumen. Leverages business concepts, terms, and tools to achieve desired outcomes and develop sound budgets and plans surrounding the financial and operational functions of the organization.

•    Change Management. Provides active and visible sponsorship for change initiatives in order to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives.

•    Accountability. Inspires trust by acting with integrity, honesty, and fairness. Holds self and others to their roles and responsibilities. Acts as a responsible steward of the resources entrusted to the DT.

•    Risk Management.  Identifies, assesses, and mitigates operational, financial, legal, or health and safety risks impacting the organization's achievement of strategic goals and objectives.

•    Talent Management.  Builds and develops a highly skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an aging workforce.

•    Innovation.  Creates a thriving culture in which employees feel included, safe and encouraged to explore new ideas and improve existing ones. Voices opinions, remaining open to feedback, diverse perspectives, and embraces opportunities for improvement and change.

•    Safety Excellence. Actively promotes a safety culture of the highest standard by allocating resources, ensuring compliance, and creating policies aligned with industry best practices.

•    Valuing Diversity. Recognizes the role of diversity in assembling capable teams and building a successful workforce. Fosters an inclusive and cooperative work environment where diversity and individual differences are valued and capitalized upon to achieve the vision and mission of the organization.

•     A degree in Electronic Engineering, Electrical Engineering, Computer Science, Information Technology or other related field is also preferred.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note:

1)  Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

Compensation: $155,714 - $241,592 (annually) / $74.8625 - $110.6375 (hourly)

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time but not earlier than January 12, 2024. This position is open until filled.
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
  • In additional to submitting your application, you MUST submit this supplemental questionnaire:  https://forms.office.com/g/UrcTM5rnVs

You may contact Lawlun Leung via email at lawlun.leung@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  Please be informed that the Department of Technology will not sponsor visa applications/transfer.

Helpful Information

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Memoranda of Understandings & Labor Agreements
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.