Career Opportunity

IS Business Analyst-Principal (1054) – IT, Office of the City Administrator (141237)

Recruitment: RTF0140912-01152320

Published: January 05, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A. 

Specific information regarding this recruitment process is listed below: 

• Application Opening: Friday, January 05, 2024 

• Application Deadline: Friday, January 12, 2024 (11:59 PM, PST)

• Recruitment/List ID: #141237 

City Administrator’s Office IT is a division of the City Administrator’s Office, reporting to the Deputy City Administrator/CFO.  We provide technology services and support for the department of 25 divisions and agencies and approximately 1,100 employees.  We manage voice and data networks, critical application and storage systems, and provide technology stewardship, administration, and support for the department.

We offer flexibility with a hybrid remote and in-person work environment in our office in San Francisco, California. (Must be a California resident.)

To learn more about our departments, divisions, and programs, visit: https://sf.gov/departments/city-administrator.  

Work Location: City Hall, 1 Dr Carlton B Goodlett PI, San Francisco, CA 94102. Will be required to work at other sites throughout San Francisco as necessary.

Role description

Under general direction, provides direct ongoing supervision to other IS Business Analysts, or serves as the top technical authority for one or more related specialties, or provides technical leadership and direction and assumes technical responsibility for the completion of major projects; performs or oversees all or most of the systems development life cycle and ongoing administration functions, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; directs and participates in complex studies.

DISTINGUISHING FEATURES

The Principal IS Business Analyst is the highest level in the Business Analyst series and may be assigned to function as a project leader. When assigned as a-project leader, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks. Positions at this level are distinguished from Senior Business Analysts in that the latter performs more specific and small-scale, though complex, analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices.

Examples of Important and Essential Duties:

1. Analyze and evaluate existing complex systems for cost effective and efficient operation and recommend modifications; prepare feasibility studies; monitor technical design in relation to system changes; gather requirements and general information regarding users business needs relating to new developments or enhancements.

2. Identify opportunities for improving business processes through automation; prepare proposals to develop new systems or enhancements to existing systems, conduct feasibility studies.

3. Determine allocation of resources and installation schedules; prepare feasibility studies; determine operating characteristics and requirements; monitor and report progress of work.

4. Assure proper planning, engineering, documentation, installation and testing of systems to meet end user requirements; manage system maintenance activities.

5. Prepare budgetary cost estimates and develop project implementation proposals, documentation, and scheduling; write technical specifications and requests for proposals.

6. Assure coordination and intra-network compatibility; assist with integration of manual and automated system procedures.

7. Coordinate multi-vendor support for the technical and administrative resolution of network troubleshooting problems.

8. Recommend contractor selection, may review contractor and vendor billings; monitor and evaluate quality of contractor/consultant products and services; coordinate interactions and activities of vendors.

9. Analyze regulatory rules and regulatory issues for their impact on current operations.

10. Provide technical support services to other agencies and departments.

11. Develop training exercises for subordinate staff and maintain technical education; may coordinate and/or present training classes.

12. Create work plans and monitor progress of project tasks; review staff work and train staff relating to the project work.

13. Create and document long-term strategies for project related information systems operations; translate business needs into IS directions; identify new information systems technology opportunities; may prepare and present long-term plans.

14. Research, analyze and select hardware and software products.

15. May oversee certain project related production functions.

16. Monitor project related work schedules and completion dates.

17. Coordinate and/or attend project team meetings and user meetings.

18. Performs related duties as required.

Nature of Work: May be required to drive to other sites throughout San Francisco. May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as taking apart casings. installing parts and reconnecting computers and for performing data entry. May involve extensive VDT exposure.

How to qualify

Minimum Qualifications

Education:
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Note(s):

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. For more information, please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education.

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.

Failure to receive this email means that the online application was not submitted or received.

What else should I know?

Selection Procedure/Examination Requirements
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (Weight 100%):
Candidates deemed to meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: knowledge of requirements, installation procedures, software and maintenance of application systems; practices and techniques of supervision and of project management; training techniques; interactive and macro-based applications; functional requirements, structured systems or procedures analysis; systems analysis and design; testing and implementing complex Programs; script/procedure tools; common operating systems software and relational database systems; data modeling; electronic data processing methods; project cost estimation, contract negotiation and management.; long range planning techniques; practices and techniques of project management; systems development life cycle; structured systems or procedures analysis; business applications development; technical writing; ability to or Skill to communicate effectively both orally and in writing; establish and maintain good working relations with department personnel, staff, vendors, peers and management; understand and learn a variety of business procedures and processes; exercise the judgement, decisiveness and creativity required in situations involving the direction, control and planning of a program or multiple programs; use logic and analysis to solve computer and systems problems; translate functional requirements into systems specifications; decide the time, place and sequence of operations within an organizational framework, as well as the ability to oversee their execution; read and understand professional journals and literature; coordinate highly technical procedures and produce complex reports; prioritize competing requests for service; conduct cost/benefit analyses; prepare technical specifications; develop new approaches and solutions outside of existing theories and principles, engage in high level consulting.

A passing score must be achieved on the supplemental examination in order to be ranked on the eligible list.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Gina.Lapez@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.