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Career Opportunity

Patient Services Finance Technician (2105) - Dept. of Public Health - (H00087)

Recruitment: REF34938U

Published: January 19, 2024

Accepting applications until: January 19, 2024

Contact:

Herbert Chau - herbert.chau@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 2105-Patient Services Finance Technician
Salary range: $72,514.00 - $88,088.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10
List type: Entrance
 

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list. 

Role description

Under general supervision, provides technical support and acts as liaison between patients, staff, payors, and outside vendors to ensure the complete and accurate charging for patient services in the Department of Public Health.

The Patient Services Finance Technician performs the following essential duties but are not limited to:

  • Reviews and monitors patient services for completion and accuracy; acts a liaison between patients and staff;
  • Reconciles procedure code for accuracy and completion of patient service charges;
  • Enters information into tracking spreadsheets; groups documents by date, procedure, procedure code and diagnosis for processing;
  • Performs clerical audits of medical records to ensure appropriate documentation. Retrieves stored medical records and reviews documents for audits;
  • Performs clerical/front office duties. Answers phones, triages, and directs calls. Calls patients, sends reminder letters, and makes enrollment appointments. Processes mail, unit logs, and reports. Monitors and orders supplies and forms stock;
  • Submits, tracks, and verifies payor authorization requests. Performs various medical office duties (calls, charts, files, fax, email, scans);
  • Provides technical and clerical support, including support with clinical and financial issues for services and documents, enters, and verifies information in electronic health record;
  • Monitors assigned work queues and reports in electronic health record. Performs electronic distribution of accounts to staff. Performs Medi-Cal Share of Cost clearance by applying services charge balance.

The 2105 Patient Services Finance Technician also performs other related duties as required.

How to qualify

Minimum Qualifications – Required

EDUCATION: Possession of a recognized

  • One (1) year Medical Assistant Certificate, OR
  • Two (2) year Medical Assistant Degree OR
  • Two (2) year certificate in medical office management

OR

EXPERIENCE: One (1) year of experience performing medical charge reimbursement activities.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

Selection Procedures: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in multiple-choice exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

  • Knowledge of basic medical terminology
  • Knowledge of medical claims processing procedures
  • Knowledge of modern medical office procedures
  • Knowledge of insurance systems and billing procedures
  • Ability to monitor the charging process for patient services
  • Ability to interact with staff, patients, family members, payors, and outside vendors
  • Communication skills
  • Computer skills

Written Examination (Weight: 100%): Candidates must achieve a passing score on the multiple-choice exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-andDepartment-FY-2021-22.pdf

What else should I know?

How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.  

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Herbert Chau at herbert.chau@sfdph.org or (628) 271-6707. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.