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Career Opportunity

Unit Clerk - All Locations CBT 1428

Recruitment: REF25509S

Published: January 12, 2024

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

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Department: Public Health
Job class: 1428-Unit Clerk
Salary range: $75,712.00 - $91,988.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 3 What does this mean?
List type: Entrance
 

About:

The San Francisco Department of Public Health (DPH) is accepting applications for class 1428 Unit Clerk. Example locations: Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG); Laguna Honda Hospital (LHH), various clinics, and County Jails in San Francisco and San Bruno.

Role description

Under supervision, performs clerical and receptionist duties on a hospital ward or outpatient clinic, provides support to medical and nursing staff, and acts as liaison between patient and family, medical, nursing and support staff and other hospital departments.

Duties Include

When assigned to an Inpatient Unit

  • Transposes physicians' and nurses' orders and comments from notes to patients' medical history files
  • Assists in admission, transfer and discharge of patients by processing clerical forms and notifying persons or other departments concerned
  • Greets and directs visitors, physicians and hospital personnel
  • Assists patients by delivering flowers, menus and mail
  • Places telephone calls for patients
  • Orders personal items from storage upon request
  • Orders newspapers, and performs personal services for patients
  • Receives, attaches, prepares and completes medical forms and cards
  • Answers phones and places calls according to direction or need
  • Performs other related duties as assigned/required

When assigned to an Outpatient Clinical Setting

  • Schedules appointments, acts as receptionist, refers patients to appropriate clinics and locations
  • Acts as liaison between medical and nursing staff and patients
  • Requests and checks medical record charts; processes clinic forms
  • Documents patient visits by inputting information into a computer and updating demographic information
  • Receives, attaches, prepares and completes medical forms and cards
  • Answers phones and places calls according to direction or need
  • Performs other related duties as assigned/required

When assigned to a Jail Setting

  • Work directly with individuals within locked jails and psychiatric facilities, the homeless population and individuals who may have or may be carriers of infectious/communicable diseases

For all assignments

  • Depending on the position, required work shifts may include days, part-time, evenings, nights, weekends, and/or holidays

How to qualify

⚠️Required Before Applying⚠️

  • Six months* of medical clerical experience in a hospital unit, doctor’s office or equivalent.

    • This experience must have been gained within the last three years.

  • Substitution: Completion of a recognized Certified Unit Clerk/Coordinator Program or completion of a recognized Medical Assistant/Clerical Training Program (Health Care Technology Program) may substitute for the required experience

*Six months of full-time employment is equivalent to 1,000 hours of work experience (1,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

Selection Procedures

  • Minimum Qualification Questionnaire (Weight: Qualifying)
    Along with this application, applicants must complete the Required Questionnaire linked in this job ad, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
  • Written Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will be invited to participate in a written multiple-choice examination designed to measure the knowledge, skills and abilities in job-related areas which may include but are not limited to: knowledge of medical and pharmaceutical terminology; ability to prepare documents, forms, medical charts and requisitions; decision-making ability; ability to maintain inventory and order supplies; and human relations ability. A passing score must be achieved on the written examination to be placed on the eligible list/score report to continue in the selection process.
  • Because this is a standardized examination, exam questions and answers are not available for public inspection or review.
  • Additional selection processes may be conducted by the hiring department before making final hiring decisions.
  • Language Proficiency Test
    For positions that require bilingual proficiency in a foreign language, qualified applicants must pass a departmentally approved language proficiency test before appointment. A passing score on the bilingual proficiency test is required for bilingual positions.

Additional selection processes may be conducted by the hiring department before making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of 10 Scores.

Eligible List/Score Report
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/.

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. Email communications may come from more than one department so please make sure your email is set to accept messages from all domains at https://sfdhr.org/ccsf-email-extensions. Applicants are responsible for contacting the Analyst to update their email address. Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Eliot.Watt@sfdph.org 628-271-6704. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.