Career Opportunity

ASSET MANAGEMENT SERVICES MANAGER (0923) (142559)

Recruitment: RTF0142558-01122274

Published: January 22, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: 01/22/2024
• Application Filing Deadline: 01/29/2024
• Annual Salary: $137,540 - $175,552
• Recruitment ID: Eligible List ID – 142559, RTF Code ID - RTF142558
• This is a Position-Based Test conducted in accordance with CSC Rule 111A.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

Diversity, Equity, and Inclusion:

The City of San Francisco is committed to providing a diverse, equitable, inclusive, and belonging environment where all employees and prospective employees experience fairness, dignity, and respect. Our mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. The resources support and expand on the Mayor’s Executive Directive 18-02, "Ensuring a Diverse, Fair, and Inclusive City Workplace." To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

ABOUT CITY DISTRIBUTION DIVISION

The San Francisco Public Utilities Commission’s City Distribution Division (Water Department) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 28 pump stations, 11 reservoirs, 13 storage tanks, 19 regulators as well as other ancillary appurtenances and equipment; installing, repairing and maintaining over one thousand miles of water distribution mains including service connections and meters; four water systems comprised of the Potable, Emergency Fire Water System (EFWS), Recycled and Groundwater;  engineering and designing new main and feeder extensions; managing over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.

Role description

Under general direction, is responsible for managing maintenance and asset management programs, operational activities, and complex projects associated with planning and maintenance for the facilities of the Local Water System. This position oversees planning and prioritizing of preventive maintenance projects, and evaluates and implements goals, responsibilities, policies and procedures for development of the department's maintenance programs; prepares and oversees budgets, monitors expenditures, analyzes, prepares reports, and maintains statistical records to provide early warning and practical options to avoid cost overruns. This position directs the allocation of resources to achieve timely outcomes and measurable goals, adjusts plans to meet emerging needs, and develops and implements operational policies to ensure the efficient operation of the maintenance programs.

The essential job functions may include, but are not limited to:

• Oversees the day-to-day operation of data input into the Computerized Maintenance Management System (CMMS) for the Division to ensure accuracy and validity of information including analyzing, updating asset database and maintenance requirements, working with user clients to provide effective asset maintenance scheduling and reporting, implementing software upgrades and enhancements, making recommendations for process improvements, and providing reports on asset maintenance status.  
• Supervises Maintenance Planners, Schedulers, Business Analysts, and other professionals to perform maintenance planning functions for the Division, including developing clear roles and responsibilities, prioritizing work, writing procedures, providing training and supporting career development.
• Works closely with O&M groups to document maintenance requirements for all facilities, including drinking water treatment plants, pump stations, reservoirs, pipelines and appurtenances, buildings, shops, heavy equipment, and vehicles. 
• Develops and updates systems for prioritizing and scheduling work using Maximo CMMS and software that interfaces with Maximo; provides training and support to Maximo users for work prioritization and scheduling. 
• Reviews and reports on work order statuses; reviews data and information accuracy, provides QA/QC of input data; provides recommendations for improving accuracy and completeness of data inputs; customizes user interfaces to help improve accuracy of data inputs.
• Produces reports; reviews work progress and maintenance status with O&M groups and management; makes recommendations for increasing productivity and preventative maintenance activities; trains staff on use of work orders; assists Managers and Supervisors in implementing best management practices for asset management.
• Seeks knowledge enhancement through CMMS Users Groups, CMMS trainings, asset management and utility management education opportunities. 
• Makes recommendations for tools and technology that may enhance productivity, safety or quality; supports new software and work processes.
• Manages work performed by consultants and IT staff; promotes consistency and timely service with other SFPUC and City departments; coordinates and develops interfaces with new and existing software systems.
• Performs other related duties as required.

How to qualify

If you are interested in this job, we are looking for people that have the following minimum qualifications:

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Four (4) years of verifiable professional level experience performing activities related to facilities maintenance and/or infrastructure (utilities, equipment and/or related structures) construction and maintenance; which must include Two (2) years of recent and verifiable professional level experience using a Computerized Maintenance Management System (CMMS) for Asset and Work Management; AND

License: Possession of a valid drivers license.

Substitution: Additional verifiable professional level experience in the applicable, major functional area may substitute for up to four (4) years of the education requirement on a year for year basis. One (1) year is equivalent to thirty (30) semester units or forty-five (45) quarter units.

One year of full-time employment is equivalent to 2,000 hours. (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Two (2) years of supervisory experience as part of the professional level experience performing activities related to facilities maintenance and/or infrastructure (utilities, equipment and/or related structures) construction and maintenance.
• Experience working in general maintenance and repair of large water utility facilities and systems, and linear and vertical water utility assets and equipment such as pipelines, pumps, motors, valves, meters, hydrants, reservoirs, tanks, instrumentation and monitoring equipment and controls.

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Examination (Weight 100%)

The Supplemental Questionnaire is an exam and contents will be evaluated and scored. The purpose of the Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills, and abilities that candidates possess in job-related areas which have been identified as critical for this position. These may include but are not limited to:

• Knowledge of general maintenance and repair of large water utility facilities and systems.
• Ability to communicate effectively in writing and orally within and outside the division.
• Knowledge of computerized maintenance management systems (CMMS), including Maximo, and ability to implement effective CMMS solutions.
• Ability to direct and coordinate the work of subordinate staff and consultants on developing maintenance work plans, creating work orders and reports, developing effective solutions, and analyzing and preparing comprehensive reports.
• Knowledge of principles, practices and techniques of effective leadership.
• Knowledge of computer software solutions and how to effectively implement software solutions to provide a desired outcome, including building a training program for users.
• Knowledge of utility asset management principles and preventative maintenance practices.
• Ability to establish and maintain cooperative business relationships within and outside the division.
• Ability to find new materials and procedures to solve maintenance problems.
• Ability to adapt to technological and organizational change.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Having trouble?

If you are having trouble with the application, please visit SmartRecruiters FAQs or email supportfeedback@smartr.me. SmartRecruiters recommends using Google Chrome or Microsoft Edge web browser to submit your application.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the David Jung at DJung@sfwater.org.

Please note: all your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.