Career Opportunity

Program Specialist- Appeals Unit at Program Integrity/Investigations (INV) and Alignment and Guidance Community Engagement Team (A&G) Human Services Agency (2913) (142641)

Recruitment: REF37704H

Published: February 05, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening: February 5, 2024

Application Deadline: February 16, 2024

Compensation: $97,058- $117,962 Annually

Classification Specification: https://careers.sf.gov/classifications/?classCode=2913&setId=COMMN

List-ID: TEX-2913-142641; RTF 01155903

Fill Type: Temporary Exempt- (TEX) Category 18

This is a Temporary Exempt (TEX) Category 18 Appointment. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of this appointment shall not exceed 36 months (in 6-month increments).

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general supervision, the Program Specialist performs a variety of specialized technical duties in investigating, reviewing, evaluating, training, screening, and coordinating the activities of various programs of the Department of Human Services and the  Department of Public Health.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

When assigned to the Appeals Unit at Program Integrity/Investigations

1. Carries an Appeals caseload and facilitates the hearing process from beginning until resolution. Facilitates the hearing process, taking major responsibility for the mandated actions of an Appeals caseload.

2. Analyzes case materials and identifies Appeals issues. Collaborates and works closely with appropriate HSA Programs to review and determine whether the county's actions are accurate and correct. In accordance with existing regulations, timely arranges Aid Paid Pending for applicable cases.

3. Identifies and reviews related regulations, rules, and policies. Collects, analyzes, and evaluates all evidence.

4. Serves the claimant and/or Authorized Representative by acting as a conduit for information and making suggestions to further his or her claim.

5. Interview the claimant and potential witnesses prior to the hearing.

6. Negotiates conditional and unconditional withdrawals, as appropriate.

7. Writes the county's Statement of Position (SOP) in a timely manner.

8. As the County representative, prepares and presents the county's position and defend the county's actions in State hearings, make oral presentations on hearing issues, brings forward evidence, and examines and cross-examines witnesses in the hearing setting.

9. Facilitates and monitors the county's compliance with negotiated withdrawals and decisions.

10. Submits timely monthly reports to Appeals Supervisor.

When assigned to the Alignment and Guidance Community Engagement Team

1. Develop and implement mobile office policies and procedures that aligns with applicable Federal, State, and County policies, procedures, and regulations.

2. Convene and facilitate mobile office planning and related meetings; serve as point of contact with outside funder and other external partners.

3. Maintain staffing and site schedules, in coordination with the project team and Outreach Units.

4. Manage mobile office booking system and calendar of events. Collaborate with SFHSA IT and the project team on developing/maintaining the booking system.

5. Work closely with other SFHSA programs on mobile office needs, such as Communications, Planning, and Facilities.

6. Help plan and occasionally staff onsite outreach events as part of the project team

7. Assist in identifying and tracking mobile office supply and maintenance needs.

8. Track and analyze mobile office output and outcomes data and prepare reports for the Alignment and Guidance (A&G) Community Engagement Manager, mobile office project team, and external partners; Develop recommendations to continuously improve mobile office performance and deliverables. In collaboration with the project team, apply data to improve mobile office operations and events.

9. Compose and prepare correspondence to funders, community partners, etc.

10. Answer questions and provide information to community partners and the general public regarding mobile office via email, telephone, and in person.

11. Provide support with contracts/grants.

How to qualify

Experience

1. Three years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services, or training.

License and Certification

Some positions require possession of, or ability to obtain, a valid California driver’s license.

Special Requirements

Essential duties involve the following physical skill and work environment:

Ability to work in a typical office environment; most positions involve the physical activities of sitting, standing, and lifting 5-10 lbs., and the ability to travel to different sites and conduct home visits. May require hand-eye coordination and manual dexterity for data entry and extensive VDT exposure.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, or disqualification or may lead to lower scores.

Selection Procedures    

The selection process will include the evaluation of applications in relation to the minimum qualifications of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.

If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit: https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org.

 All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.