Career Opportunity

Continuum of Care Team Manager - Dept. of Homelessness and Supportive Housing (0923)

Recruitment: RTF0148663-01134589

Published: August 12, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Appointment Type: This is a Temporary Exempt (TEX), full-time position. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. Per the Charter, the position duration is up to 36 months.

Application Opening: August 12, 2024
Application Deadline: May close anytime but not before August 26, 2024
Compensation Range: $139,594 - $178,178
Recruitment ID: RTF0148663-01134589

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

What You’ll Be Doing
The Continuum of Care (CoC) Team Manager leads the Department's Continuum of Care program.  The CoC Manager supervises, trains, and evaluates HSH's program staff to support a positive team environment.  This position is a part of HSH's Leadership Team and works closely with its directors and managers to implement HSH's strategic goals. The CoC Team Manager reports to the Director of Housing.

Essential Duties and Responsibilities

• Works collaboratively with other members of the Housing Coordination team to help develop strategy and program implementation for the Housing Division.
• Coordinates the Department of Homelessness and Supportive Housing’s (HSH) implementation of population-specific housing, rental assistance administration, and supportive services activities.
• Plans, organizes, and manages day-to-day operations of HSH's Federal CoC program portfolio, including supervising multiple Program Analysts and their staff.
• Works with United States Department of Housing and Urban Development (HUD) on Continuum of Care (CoC) program policies and administration.
• Oversees the SF CoC responses to HUD NOFOs, general administration of HUD grants, and reporting (APRs).
• Works collaboratively with other divisions within HSH and other City departments, including the San Francisco Housing Authority, Department of Public Health and the Mayor’s Office of Housing and Community Development on complex systems and program development.
• Integrates evidence-based practices into program and service delivery.
• Provides oversight of ongoing program administration activities; including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiatives.
• Coordinates with funders to meet requirements, including preparation of quarterly and annual reports and attendance of mandatory meetings.
• Provides direct oversight of population-specific housing assistance, program administration, and services staffing and contracts within HSH.
• Supports collaboration and information sharing within HSH divisions and City departments, as well as external agencies and/or community groups, including the Local Homeless Coordinating Board.
• Develops and monitors Memoranda of Understanding (MOU) and contracts.
• Monitors training quality and technical assistance needs.
• Evaluates housing assistance policies and procedures, identifies and analyzes problems and issues and may implement and document new procedures within HSH.
• Monitors compliance with funding requirements and oversees contractor monitoring.
• Prepares team for audits, ensures all documents are in place.
• Manages annual program monitoring site visits and corrective action plans
• Aids in implementing HSH's five-year strategic framework.

How to qualify

Minimum Qualifications

1. Possession of a Bachelor's degree from an accredited college or university; AND
2. Five (5) years of professional experience in homelessness and/or supportive housing.

Substitution: 

• Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.     
• Experience Substitution: Possession of a Master’s degree (or advanced graduate degree) in social work, psychology, public health, business administration, public administration, non-profit management, or a closely related field may substitute for one year of experience.  

Desirable Qualifications - The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Two (2) years of supervisory experience.
• Experience with homeless families, single adults, seniors, and transitional aged youth, or other marginalized populations.
• Knowledge of different housing models, including permanent supportive housing.
• Academic degree specializing in social work, psychology, public health, business administration, public administration, non-profit management, or a closely related field.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Verification
Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/node/765.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to recruitment analyst at latasha.collins@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.