Career Opportunity

Community Engagement Manager - Operations Division - Public Works (0923) (149231)

Recruitment: RTF0149170-01122839

Published: August 27, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Specific information regarding this recruitment process is listed below.

This is a Position-Based Test conducted in accordance with CSC Rule 111A.   

Application Opening: Tuesday, August 27, 2024
Application Deadline:  Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Wednesday, September 11, 2024. 5:00 p.m.
Compensation Range: $139,594 to $178,178 annually
Recruitment ID: PBT-0923-149231, RTF0149170-01122839
Appointment Type: Permanent Civil Service

San Francisco Public Works (Public Works) has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

Please visit the “About Us” section of our website at https://www.sfpublicworks.org/about to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

Public Works currently has a vacancy for the position of Community Engagement Manager (0923 Manager II) within our Operations division.

Operations Division
The Operations Division delivers essential services around the clock with street cleaning, street and sewer repair and maintenance, and repair services for civic buildings and structures.  Operations staff also provides graffiti removal, sidewalk maintenance, community partnerships to advance cleaning and greening initiatives, code enforcement, workforce development and apprenticeship programs, urban forestry care and tree planting, and landscape services.

Role description

As a Community Engagement Manager, you will support the community through various bureaus, including Urban Forestry and Building and Street Repair. In this role, you will provide leadership for Public Works’ Community Engagement programs, such as the Green Benefit District, Graffiti Watch, Adopt A Street, Street Parks, Neighborhood Beautification Day, Outreach and Enforcement, and general volunteer events. You will also collaborate with residents, businesses, community groups, and other public partners to enhance San Francisco neighborhoods.

Important and Essential Duties:

Your duties as a Community Engagement Manager may include, but are not limited to the following:

• Managing assignments for Community Programs and Outreach and Enforcement teams.  Ensuring staff are effectively distributed across various projects and that strategic action plan goals are met.
• Preparing, developing and implementing citywide outreach and enforcement plans and protocols.
• Communicating with the Board of Supervisors, Mayor's Office, partner government agencies, businesses, residents and community organizations.
• Directing workforce distribution and propose new programs to address specific community needs.
• Collaborating e with the department’s government affairs manager; to propose and recommend legislation to the City Attorney’s office to advance Public Works’ mission.
• Enforcing City of San Francisco’s codes and regulations on litter, debris and dumping in public areas.
• Using database systems to identify illegal dumping hotspots and recommend improvements or adjustments.
• Managing funds designated by the Board of Supervisors for Public Works projects.
• Managing our programs to ensure strategic plan goals and objectives are met utilizing field observations and data.
• Facilitating workshops, informational tours, educational tours, and meetings on neighborhood stewardship opportunities while educating on the adverse impacts of litter and illegal dumping. 
• Educating the public on proper waste disposal practices and relevant laws.
• Coaching and training team supervisors and staff on effective practices, relevant legal codes and code enforcement.
• Managing and promoting safe work practices for all team members.
• Planning, developing and directing large community and Public Works operations events, such as Neighborhood Beautification Day, Health Fair, and Public Works week. 
• Collaborating with the department’s communications team to develop educational materials, event materials and messaging to promote and advance community engagement initiatives.
• Delivering presentations to government officials, boards, commissions and community groups to ensure constituents are informed about the team’s goals, challenges and accomplishments.

How to qualify

Minimum Qualifications:

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and licenses that may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated in the job announcement.

Education:  
Possession of a baccalaureate degree from an accredited college or university with major coursework in public/business administration, political science, city/urban planning, public policy, or public relations/communications.

Experience:
Four (4) years of verifiable professional-level experience in community engagement, project management, program management, public administration, logistics, and operations in nonprofit organizations, community outreach organizations and/or governmental agencies.

Substitution:
Education on a year-to-year basis, up to a maximum of four (4) years. One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

CONDITION OF EMPLOYMENT
*Valid Driver’s License: Applicants must possess a valid Class C driver’s license with no restrictions that would prohibit them from legally performing the essential functions and duties of the role. 

Desirable Qualifications: The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalists at the end of the selection process when referred for hiring.

• Experience in code enforcement and/or program management
• Volunteer coordination in event planning
• Experience creating reimagined public spaces
• Commitment to public service and partnership-building
• Ability to successfully work on multiple projects at once and ability to pivot priorities to meet changing needs

What else should I know?

Verification:
Please make sure your application is complete and demonstrates how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in place of a completed City and County of San Francisco application. You must complete the application online. 

Note: Any misrepresentation or falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ)(Weight: Qualifying):
Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery (Weight 100%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem-Solving; Leadership; Decision Making; Interpersonal skills; Human Resources Management; Team Building; Communication and Conflict Management. For more information about this Supervisory Test please visit: https://sfdhr.org/sites/default/files/documents/Exam-Information/11676-Supervisory-Test-Battery.pdf

Please note: This examination is only held in San Francisco.  A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and “banked” for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery.  The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used.  Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

*The Department of Public Works reserves the right to modify the selection process and examination to conform to administrative or operational necessity. The information in this announcement is subject to change and will be accompanied by a notice of amendment in this announcement. 

Eligible List/Score Report:
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. The duration of the eligible list will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification:
The certification rule for the eligible list resulting from this exam will be the “Rule of the List”.

Post-Eligible List:
Candidates will be invited to interview based on test scores and experience that most closely matches the responsibilities of the position determined from a review of the application materials.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules, or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Humera Rahman-Power, at humera.rahman-power@sfdpw.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.