Career Opportunity

CUSTODIAL SERVICES DIRECTOR (0932) SFO (152140)

Recruitment: RTF0152139-01106374

Published: November 06, 2024

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About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

• Application Opening: Wednesday, November 6, 2024
• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (PDT) on Wednesday, November 13, 2024.
• Compensation Range: $161,616 to $206,206
• Recruitment ID: PBT-0932-152140

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter (X) and Facebook. 

Role description

Under general administrative direction, the Custodial Services Director manages the Airport's large complex of general customer service sections performing a wide spectrum of services for passengers, the general public, Airport concessions, Airlines and Airport employees. Position has responsibility for the Airports large Custodial Section, Window Cleaner Section, the Food Services Section and the Airport's recycling program. These general services units operate in the Airport terminals as well as numerous facilities located throughout the Airport complex, including cargo buildings, maintenance facilities, water treatment plant, office buildings, BART and the AirTrain complex. The position directs and administers a budget in excess of $72M dollars. Position has full responsibility for coordinating and implementing program planning and defining the organizational direction of the Airport' s Custodial, Window Cleaning and Food Services Sections as well as determining staffing needs, resource allocation and recognizing future resource needs; manages the recycling program and compost collection within the Airport complex; takes sole responsibility for revising and expanding the management structure as well as determining allocations of line staff numbering more than 500 employees; is responsible for developing program procedures to carry out security response and the general emergency response plan by the general customer service personnel for the Airport; interfaces with all managerial levels within the Airport, other City departments, as well as outside agencies, and represents the Custodial Sections in meetings involving policies, procedures and administrative systems. This position also performs other duties as required; and performs other functions outlined in the 0932 Manager IV.

The essential functions of this position include:

• Manage and implement established critical policies, guidelines, procedures, and controls for Airport environmental services and sustainability practices including, but not limited to solid waste disposal; comprehensive recycling; green chemical program; purchase and use of environmentally preferable tools and equipment; coordinate and implement program planning; define the organizational direction of the Airport’s general Custodial services operations; and outreach programs to tenants, airlines and passengers.
• Direct, monitor, evaluate, and plan the work of managers and second level supervisors in various general customer services including custodial services, window cleaning and food services operations;  resolve complex issues and problems to ensure effective management and enforcement of established policies, procedures and institute corrective measures; coordinate and direct a comprehensive in-service training program including technical information and guidance to supervisory personnel.
• Oversee, plan and develop the strategic planning of job content, and workload, develop standards and performance criteria for service operations, analyze work methods, alternative solutions or approaches in order to maintain and improve service level; resolve conflicting operational needs.
• Direct, monitor, administer an annual operating budget in excess of $72M dollars; assist with the development of the budget by providing detailed justification and analysis affecting general customer services programs and operations such as complex staffing needs; ensure budget expenditures and cost control reports are provided for management; identify, research and recommend future needs .  
• Review and assess specifications for proposed construction or improvements and make recommendations which will facilitate the maintenance, achieve maximum operating efficiency, service enhancements, and improve appearance, safety and sustainability of those facilities.
• Conduct inspection of service areas for quality assurance and compliance with safety guidelines and sustainability standards; identify service areas for purposes of improvement; make recommendations and propose solutions improve current practice or working conditions and increase awareness of safety hazards on inspected areas. 
• Establish, develop, collaborate, and maintain contacts with key stakeholders, other Airport divisions,  including senior leadership, Airport tenants, public and private agencies, labor organizations, vendors and the general public, investigate, analyze and respond to complaints and take appropriate action, exchange information or explain service procedures and regulations.   
• Represent and serve as a liaison with a variety of other City & County of San Francisco Departments and other Airport Divisions, City & County staff and other outside agencies to make presentations, explain and justify operational or administrative procedures and operational programs and negotiate the resolution of complex issues relating to personnel and operations.
• Review and approve the requisitioning of large quantities of supplies and equipment.
• Prepare various written reports, correspondence and memos to staff, management, service contractors.
• Performs other functions outlined in the 0932 Manager IV.

How to qualify

Minimum Qualifications

Education:

Possession of a baccalaureate degree from an accredited college or university.

Experience:

Five (5) years of working experience in Facilities Services or Custodial Field in a large airport or other large complex facility (such as hospital, university, hotel) or campus, which three (3) years must have been in a supervisory capacity.

License and Certification:

Possession & maintenance of a valid class C driver’s license.

Education Substitution: Additional qualifying work experience as described above may fully substitute for the required degree on a year-for-year basis up to 4 years. One year of experience is equal to 30 semester units/45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications

Desirable Qualifications

Any of the stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Excellent written and verbal communication skills
• Experience with administering or assisting in the administration of a multi-million-dollar operating budget 
• Managerial or supervisory experience working in an operational unit with over 250 custodial, window cleaning and/or food services employees
• Demonstrated experience in providing coaching and counseling to employees on performance improvement, including preparing and presenting disciplinary reports and recommendations for employee suspension or termination.
• Computer literacy with proficiency in Microsoft Office Suite, i.e., Word and Excel, Outlook.

Verification of Experience and/or Education

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:  

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying)

This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation: (Weight: 100%)

Qualified candidates will be sent a Supplemental Questionnaire after the closing of this filing period. Applicants will be given a deadline to return the Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related sections which have been identified as critical for positions in class 0932 Manager IV.

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

A passing score on the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

What else should I know?

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact Carolina Robert at carolina.robert@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.