IT Operations Support Apprentice (1090) - Innovation & Technology - SFO

Career Opportunity

IT Operations Support Apprentice (1090) - Innovation & Technology - SFO

Recruitment: RTF0168386-01155452

Published: October 05, 2026

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Department: San Francisco International Airport
Job class: 1090-IT Operations Support Apprenti
Salary range: $68,380.00 - $72,176.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time

About:

Application Opening: Monday, October 5, 2026
Application Deadline: Apply Immediately. Application filing will be open at least through 5:00 PM on Wednesday, October 7, 2026, and will close any time thereafter.
Compensation Range: $68,380 - $72,176 annually
Recruitment ID: RTF0168386- 01155452
Location: San Francisco International Airport
Working Hours: Full-time, 40 hours per week, Monday – Friday, 8 am - 5 pm

Working at SFO:

San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.

SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.

Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.

SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

About the IT Operations Support Apprenticeship Program:
Apprentices will participate in a one-year, full-time 1090 IT Operations Support Apprentice position, on-the-job training provided by the host departments and related instruction, including IT coursework at City College of San Francisco, technical training provided by the Department of Technology, and professional development provided by the Department of Human Resources. Apprentices who complete the program will graduate with an industry-recognized certificate of completion from the CA Division of Apprenticeship Standards.

About Apprenticeships in the City and County of San Francisco:
The City and County of San Francisco’s apprenticeship programs are a City-Union partnership, using an “earn-and-learn” model, including a combination of structured classroom learning with on-the-job training under close guidance and supervision. The City’s apprenticeship programs are led by the Department of Human Resources, Workforce Development Division, ApprenticeshipSF Team.

Role description

IT Operations Support Apprentice

Under close guidance and direct supervision from the Principal Technology Engineer, the 1090 IT Operations Support Apprentice learns to provide technical support for the Airport. This position will assist in providing technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; assist in providing technical support to department programs and staff in the use of computer applications. Learns to assign logons and rights, print queues and directory structures; learns to reset passwords; creates departmental groups; runs security programs; and performs related work which may include computerized data input and record maintenance.

You are excited about this opportunity because you will:

Assists in providing technical and operational support and maintenance for computers and networks; assists with network upgrades; provides technical support to department programs and staff in the use of computer applications. Learns to assign logons and access rights, manage print queues and directory structures, reset passwords, create departmental groups, and run security programs.
Assists in monitoring and operating computer and telecommunications systems, including data lines, terminals, printers, and related equipment; troubleshoots basic hardware and software problems; and coordinates with vendors for equipment repair.
Assists in performing help desk functions for routine technical issues, including receiving, tracking, analyzing, and resolving service requests; defines and documents help desk solutions; assists with problem determination; analyzes and resolves system problems to support continuous system operations required for scheduled data processing functions; and administers off-site data storage.
Gain experience to install and configure server hardware, workstations and various peripherals; learns to install software applications.
Gain experience to produce, review and assist in the collection of client data, service and billing issues and documentation to comply with governmental mandates and regulations.
Assist in monitoring and reviewing system software applications and procedures pertaining to accurate reporting; reviewing system output and data processing operations for accuracy and completeness; and providing communications support between systems.
Assists in the development and production of system/end-user documentation for applications processing and procedures.
Assists in the development and implementation of training activities and materials; instructs users in logon and document identification procedures.
Gain experience to generate reports and statistics; perform system backups; and retrieve documents.
Gain experience to perform related work which may include computerized data input and record maintenance.
Perform other functions outlined in the 1090 IT Operations Support Apprentice classification.

How to qualify

Minimum Qualifications:

Applicants must be 18 years of age and over; AND

Applicants must have either a High School Graduation Diploma, Graduation Equivalent Degree (G.E.D.), or California High School Proficiency Certificate.

Desirable Qualifications:

Completion of a San Francisco Unified School District Career and Technical Education (CTE) Program in Information & Communication Technologies.
New or continuing student in the City College of San Francisco's Computer Network Information Technology (CNIT) program.
One (1) year Call Center or Service Desk Agent experience with a strong understanding and direct experience with ServiceNow or other IT Ticketing system.
One (1) year of System Administration experience with a strong understanding of system management tools, such as M365 Admin Center, ADManager, Active Roles, KACE System Management, etc.
One (1) year experience providing first level Cyber Security support with a strong understanding of endpoint, cloud and identity protection software such as MECM Microsoft Endpoint Configuration Manager, CrowdStrike, BeyondTrust Remote Support, etc.
One (1) year of aviation/airline operations support experience.
How to apply
Submit your application by clicking on the 'Apply Now' button and follow instructions as prompted; AND
Complete this Minimum Qualification Supplemental Questionnaire (MQSQ) link or copy and paste the MQSQ in tour web browswer: https://forms.cloud.microsoft/g/6VsPywsE9d in addition to submitting your job application.

Note: Failure to complete BOTH the job application and the MQSQ no later than 5:00 PM, October 7, 2026, will be considered as INCOMPLETE and will be disqualified.

Selection Procedures:

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed advancement through all the steps in the selection procedure. If you are selected to advance, you will receive an email with supplemental questions to complete as part of the next round of screening.

What else should I know?
KEY DATES

Monday, October 5, 2026: Job Ad Opens

Wednesday, October 7, 2026: Job Application and Minimum Qualification Supplemental Questionnaire Submittal Deadline

January 11, 2027: Anticipated Program Start Date

Program instruction is expected to align with the start of City College of San Francisco's (CCSF) Spring 2027 classes. The start date is subject to change.

City College of San Francisco Enrollment: If selected for this program, participants must register with City College of San Francisco and enroll in Computer Networking Information Technology (CNIT) courses for the Spring 2027 courses and during the length of the program. https://www.ccsf.edu/admissions-recordsregistration/register-classes

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Verification:
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Ronnie Jones at ronnie.jones@flysfo.com.

Recruitment ID: RTF0168386- 01155452

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.