Career Opportunity

Employment and Training Specialist II - Human Services Agency (9703)

Recruitment: RTF0116948-01109083

Published: February 23, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

At the San Francisco Human Services Agency we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of three city departments—Department of Benefits and Family Support, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under supervision, the Human Services Agency Employment & Training Specialist II provides services to clients of various socioeconomic backgrounds who may have serious barriers to employment. These services include case management, implementation of individual training, Welfare-to-Work Plans, and monitoring clients’ progress. The incumbent may perform entry-level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and  administration, and special employment-related projects

Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

• Manage a caseload and perform case management services, which include developing and implementing training and employment plans and monitoring client progress, and, as required, apply sanctions for lack of compliance with program requirements.
• Monitor, review, track, and update all pertinent data and other case carrying information in CalWIN, including but not limited to the maintenance and determination of eligibility, income, orientation attendance, appraisals, Family Stabilization Program (FSP) referrals, and other client activities.
• Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer client to appropriate resources such as CalWORKs, Family Stabilization Program, mental health or domestic violence services and others.
• Assist clients in completion of application, forms, and reports; review and evaluate applications for completeness and accuracy.
• Conduct orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.
• Evaluate client's educational background and work history; identify training and vocational goals; design an appropriate employment plan.
• Authorize support services such as transportation and childcare to assist clients in resolving barriers to employment. Refer clients to other agencies according to established policies; coordinate service with public and private agencies and community resources.
• Provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.
• Prepare a contract between the client and the County.
• Serve as client advocate; provide emergency, crisis, or general intervention for client; investigative and resolve client problems.
• Prepare case narratives, reports, correspondence, and other documentation; compile technical data.

How to qualify

1) Education: Possession of a baccalaureate degree from an accredited college or university

AND

2) Experience: Two (2) years of public contact experience including interviewing to obtain information.

Substitution:

Education Substitution: Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

License and Certification: Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.

Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

What else should I know?

Specific information regarding this examination process are listed below.

If you have any questions regarding this recruitment or application process, please contact the analyst, John Kraus, by telephone at (415) 557-5856 or by email at john.c.kraus@sfgov.org.  

• Application Opening: February 7, 2022
• Application Deadline: February 23, 2022
• Compensation: $31.25-$48.94 Hourly / $5,417.00-$8,483.00 Monthly / $65,000.00-$101,790.00 Yearly
• Examination Plan for this recruitment consists of a Remote Multiple Choice Examination (Weight 100%)
• Eligible List duration resulting from this examination process will be 12 months

Terms of Announcement and Appeal Rights - Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at:  https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules. Please attention your appeal to Hana Mendoza, Senior Human Resource Analyst.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Position Based Testing Information
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.