Career Opportunity

Housing Ladder Program Manager - Dept. of Homelessness and Supportive Housing (2917)

Recruitment: RTF0117652-01134755

Published: March 03, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our website.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

What You’ll Be Doing

The Housing Ladder Program Manager will support multiple vital programs to the Homelessness Response System, Housing Ladder, Housing Choice Vouchers, and Flexible Housing Subsidy Pool. As part of the City and County of San Francisco’s strategic priority to reduce homelessness, the Housing Ladder program offers opportunities for residents of Permanent Supportive Housing (PSH) to move from settings with enriched supportive services to more independent living with an ongoing rental subsidy—and thereby freeing units for individuals in need of the supportive services available in PSH. In partnership with the Housing Authority of San Francisco, the Housing Ladder Program Manager supports two Housing Choice Voucher programs, the Mainstream Voucher and Emergency Housing Voucher. These programs provide individuals that access the Homeless Response System with tenant-based vouchers and housing stabilization services. The Housing Ladder Program Manager will also support implementing the Flexible Housing Subsidy Pool program. A permanent rental subsidy offered to individuals experiencing homelessness.

The Housing Ladder Program Manager will report to the Scattered Site Housing Program Supervisor and is a member of the Housing Subsidy Team at HSH. As HSH increases its housing portfolio as part of the Mayor’s Homelessness Recovery Plan.

Essential Duties and Responsibilities:

• As a member of the Housing Subsidy Team, the Housing Ladder Program Manager leads and supports the implementation of innovative new scattered-site housing programs including the Housing Ladder, Housing Choice Voucher and Flexible Housing Subsidy Pool programs.
• Follows federal, state, and local Fair Housing laws to ensure equity within the Housing Ladder portfolio.
• Organizes documentation and activities in accordance with the mission and goals of HSH.
• Facilitates ongoing housing provider and supports service coordination meetings among Housing Ladder, Housing Choice Voucher and Flexible Housing Subsidy Pool programs.
• Monitors move-in, stabilization, and community support with partner agencies during the lease-up processes of new programs and filling vacancies within the portfolio.
• Collaborates with the Housing and Coordinated Entry teams at HSH during the planning and lease-up of new Housing Ladder programs to ensure that units that are vacated through Housing Ladder placements are turned over and made available as in alignment with HSH policy.
• Strategizes with the Housing Subsidy Team Manager, Scattered Site Housing Programs Supervisor, and Program Managers on the Housing Subsidy Team to identify opportunities to strengthen housing stability across the scattered-site housing portfolio.
• Partners with the Housing Authority of San Francisco and community partners involved in program development and service provision.
• Completes program analysis and markets research to support recommendations to improve scattered site programs.
• Supports the development of program policies and procedures to streamline and improve services.
• Markets and promotes Housing Ladder eligibility guidelines and available units throughout HSH’s PSH portfolio.
• Screens and determines eligibility for individuals and families in Housing Ladder programs as they come online.
• Maintains Housing Ladder applications and documentation within the Online Navigation Entry (ONE) System to ensure referrals are made within an agreed upon timeframe.
• Ensures providers are completing required ONE System data entry and provide trainings to partners when needed.
• Provides monthly updates on Housing Ladder, Housing Choice Voucher and Flexible Housing Subsidy Pool placements to the Director of Housing, Housing Subsidy Team Manager, and Scattered Site Housing Programs Supervisor at HSH.
• In collaboration with nonprofit partners, utilizes creative thought partnership to revise and improve Housing Ladder and Housing Choice Voucher processes to ensure a streamlined system that ensures Housing and Racial Justice principles are met.
• For applicable programs, oversees Housing Ladder, Housing Choice Voucher and Flexible Housing Subsidy Pool agreements between HSH and nonprofit partners, monitor funding spend down, and lead annual program monitoring
• Ensures housing placements remain on target and support partners with reaching established outcomes.
• Other Duties as Assigned

How to qualify

Minimum Qualifications:

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
A Baccalaureate degree in social work, public administration, business administration or a related field.

Substitution for Education:
Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Experience:
Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution:
Substitution for Experience: Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

What else should I know?

Specific information regarding this recruitment process are listed below:

• Application Opening - Thursday, February 24, 2022

• Application Deadline - Interested Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 11:59 PM on Thursday, March 10, 2022

• Compensation Range for the 2917 Program Support Analyst: $108,004.00-$131,300.00 Yearly.

• Recruitment ID: TEX-2917-119174

Information about the Hiring Process: please go to this link.

Appointment Type: Temporary Exempt, full-time, special project-based position limited to 3 years in duration. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Official Public Health Order -Shelter in Place: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Recruitment Analyst listed at the end of this job ad.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Questions: if you have any questions regarding this recruitment, please send your inquires to Christian Molina, Human Resources Analyst at christian.molina@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

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CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.