Career Opportunity

IS Business Analyst-Principal (Communications Division) - San Francisco Municipal Transportation Agency (1054) - (117433)

Recruitment: RTF0117432-01125201

Published: April 25, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), the Department of Parking and Traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

This position is located in the Marketing Section of the Communications Division. The SFMTA Marketing Section is responsible for identification, implementation and management of agency-wide communication tools for outreach to customers and community stakeholders. Additionally, the work group is responsible for providing analytical and business insight support for the division.

Application Opening: Monday, April 25, 2022

Application Deadline: Friday, May 6, 2022

Compensation Range: $128,726.00-$161,928.00 Yearly (For more information, click here). 

Recruitment ID: 117433/ RTF0117432-01125201

Role description

Under the general direction of the Marketing Manager, the 1054 IS Business Analyst-Principal is responsible for implementing digital communication solutions along with technical and analytic support for business intelligence systems and software applications as it relates to the needs of the Communications Division.

The IS Business Analyst-Principal will perform tasks such as business processes and systems analysis, testing, and user functional support for tools such as Salesforce Service and Marketing Cloud including Social Studio. A key function of the role is to advocate for the customer experience about customer transit information including the trip planning and wayfinding needs in the digital context for the Next Generation Customer Information System. The role will also oversee the SFMTA website and be responsible for the version implementation of Drupal for the Agency’s distributed content management needs. The IS Business Analyst-Principal will also perform technical tasks such as report, query and dashboard development, data extraction, load and transformation, and troubleshooting. Finally, the IS Business Analyst-Principal is responsible for managing two staff roles in support of the assigned and performs related duties as required. 

Examples of Essential Functions:

1. Uses and understands best practices for agile website development, human centered design, change management, meeting virtualization management, and transit customer information including trip planning and digital wayfinding.
2. Leads the technical implementation, maintenance and enhancement for customer relationship management, content management, business intelligence and software applications (i.e. Salesforce Service Cloud and Marketing Cloud including Social Studio) as well as website CMS tools such as Drupal) for support of the Communications Division and general agency communication tools (i.e. Teams, Zoom).
3. Organizes the collaborative development of data sources and secures the appropriate levels of agreement and sign-off.
4. Manages the relationship with IT staff to develop projects that would facilitate improvements to the customer experience including trip planning and on-board journey.
5. Identifies opportunities to improve processes and productivity, consolidates systems and integrates data, leading to improvements in outreach and/or the customer experience.
6. Monitors business data processes by tracking performance, resolving problems, publishing progress reports and recommending improvement actions.
7. Performs related duties as required. 

How to qualify

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND
Experience:
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

•Experience with a variety of business intelligence systems or cloud-based CRM(Customer Relation Management) tools and visualization software.

•Possession of an Agile/Scrum certification such as a CSM (Certified Scrum Master) or 2-years of verifiable experience working on Agile projects.

•Ability to lead projects with a proven track record of implementing automated systems.

•Knowledge of equity, accessibility, and privacy in the digital environment.

•Understanding of contract procurement and management within a government organization.

•Ability to work on multiple concurrent projects independently and collaboratively in a team environment.

•Experience supervising and training teams with the ability to give regular and timely feedback along with mentoring toward increasing responsibilities.•

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Process:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Exam Components: (General Exam Process Information)

Training and Experience Evaluation/Supplemental Questionnaire (Weight: 100%): Candidates who meet the minimum qualifications for this position will be receive a Supplemental Questionnaire via email following the closing date of this job announcement. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.

A passing score must be achieved on the Supplemental Questionnaire in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligibility List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf  

Terms of Announcement and Appeal Rights: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply: 
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Larry.Dominguez@sfmta.com. LD | PBT-1054-117433 | CPE

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.