Career Opportunity

Coordinated Entry Access Point Lead - Dept. of Homelessness and Supportive Housing (1824)

Recruitment: RTF0120941-01138167

Published: April 27, 2022

Accepting applications until: May 02, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this examination process are listed below:

• Application Opening – Wednesday, April 6, 2022
• Application Deadline – Monday, May 2, 2022 at 5pm
• Compensation Range: $121,654-$147,888 
• Recruitment ID: 120942- 120941-01138167
• Examination Plan for this recruitment consists of a Written Multiple-Choice Examination weighted at 40% and Supervisor Test Battery Exam weighted at 60% of the candidate’s exam score.
• Eligible List duration resulting from this examination process will be six (6) months.
• Certification Rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores.
• Exam Type: Combined Promotive and Entrance

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

The Access Point Lead supervises the team of Program Analysts managing a dynamic portfolio of Access Points and partnerships city-wide. This position will prepare complex analysis, supervise a diverse team, an provide oversight of funding to multiple community-based organizations and public agency partners, including federal, state local and private funds.

The position works across City departments and in the community on adoption and understanding of Coordinated Entry. This position reports directly to the Coordinated Entry Manager.

Essential Duties and Responsibilities:

• Supervises Program Support Analyst and Senior Administrative Analyst Team Members who are providing support and oversight to a dynamic group of city-wide Access Points, Access Partners, and others.
• Indirectly supervises of Program Specialists, clerical, and technical staff as needed.
• Supports the community adoption of Coordinated through documentation of adoption process, policies, and other written materials.
• Collaborates extensively with planning, data management, and contract staff to ensure high quality and well-coordinated services for over 8,000 people experiencing homelessness seen at Access Points each year.
• Responds to inquiries about Coordinated Entry from members of the public, the Homeless Response System providers, and people experiencing homelessness. Develop materials, webpages, and other communication tools to meet the needs of these groups in collaboration with HSH’s Strategy and External Affairs team. 
• Utilizes data to improve data quality, set benchmarks, and improve the performance of staff and contracted partners.
• Compiles ad hoc data requests, and conduct in-depth analyses related to program trends and patterns to further the principles of the HSH Strategic Framework in the implementation and adoption of Coordinated Entry.
• Supports the implementation of data sharing norms to ensure that people experiencing homelessness have low barrier access to housing, shelter, and public benefits.
• Provides technical assistance to internal and external stakeholders to support evaluation and community input, including developing surveys and evaluating utilization data.
• Other duties as assigned

How to qualify

Minimum Qualifications

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B, and four (4) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

3. Possession of a baccalaureate degree from an accredited college or university, and six (6) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B, and five (5) years full-time-equivalent experience performing professional-level analytical work as described in Note A;

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1824, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1823 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1824.

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Excellent supervisory skills, including strong staff development and team development
• Excellent data analysis skills and experience with data informed process improvement
• Experience using a continuous quality improvement approach in community-based programs
• Ability to convey complex, technical and controversial information simply and clearly for a diverse audience
• Experience working with nonprofit service providers, including Homeless Response System (HRS) providers.
• Ability to communicate information clearly for internal and external stakeholders, including the general public.
• Outstanding verbal and written communication skills
• Knowledge of homeless services, programs, policies, and operations.
• Knowledge about best practices in housing and homelessness, social welfare, and other related fields.
• Demonstrable skills with statistical software such as, Power BI, Looker, and GIS.
• Expertise with client level data systems, including the Online Navigation and Entry (ONE) System
• Experience working with a diverse workforce of people with different cultures, backgrounds, and perspectives.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures/Examination Requirements:

Minimum Qualification Supplemental Questionnaire(MQSQ) (Weight: Qualifying): Candidates will be sent a Supplemental Questionnaire as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications(MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Examination (weight 40%) Candidates will be invited to
participate in a written, multiple-choice examination, designed to measure their relative
knowledge, skills and abilities in job-related areas. The "core" multiple-choice
examination component may include but not be limited to:

• Ability to evaluate/analyze information/data and to exercise good judgment
  relative to that evaluation or analysis.
• Knowledge of, and ability to apply, financial/fiscal principles (including the
  ability to use mathematical and statistical formulas).
• Ability to use various computer software programs.

Supervisory Test Battery (weight 60%) Candidates who attain a minimum passing score on the written examination component will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: https://sfdhr.org/sites/default/files/documents/Exam-Information/11676-Supervisory-Test-Battery.pdf 

The above test components are considered standardized and, therefore, test questions
and answers are not available for public inspection or review.

Candidates may receive two or more scores in association with the above selection
components. One or more will correspond to the core component of the multiple-choice
exam component (i.e., core examination and/or specialty subtest). Those candidates who
participant in the Supervisory Test Battery, will attain an additional score. Any scores
attained on each of these components will be valid and "banked" for three years, starting
from the date of the examination. This means that, during this three-year time period,
you will not be required to take any test components for which you have already attained
a score. If the selection process for the future announcement is held within one year of
the date of this examination and it includes any of these components (i.e., core exam,
specialty subtest and/or Supervisory Test Battery), your score(s) for the corresponding test component(s) will be automatically applied to that announcement. However, after
one year, you have the option to either (a) apply your test score(s) to the other
announcement or (b) re-take the test component(s). Re-testing is permitted no sooner
than one year from the date of the examination and only in association with your
eligibility for another announcement for which the test component (core, specialty
subtest or Supervisory Test Battery) is used. Please note that, should you re-test, your retest score would become your official score since it is the most recent.

What else should I know?

Certification Rule
The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

All your information will be kept confidential according to EEO guidelines.

Official Public Health Order -Shelter in Place: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end of this job ad.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Christian Molina and christian.molina@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.