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Career Opportunity

Program Specialist - Investigations Division & Welfare To Work Program – San Francisco Human Services Agency (2913) – (060323)

Recruitment: REF11454A

Published: June 02, 2022

Contact:

Carmen Ng - carmen.ng@flysfo.com
Fawn Shue - fawn.shue@sfgov.org
Dorys Lorio - dorys.lorio@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Human Services Agency
Job class: 2913-Program Specialist
Salary range: $99,996.00 - $121,524.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time
 

About:

 

The Human Services Agency (HSA) has two (2) vacancies as follows:

Appeals Unit - Investigations Division*

One (1) vacancy

Location: 1650 Mission Street, San Francisco

*The position requires bilingual fluency in Spanish.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency. 

 

Welfare To Work (WtW) Program

One (1) vacancy

Location: 170 Otis Street, San Francisco

 

At the San Francisco Human Services Agency we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of three city departments—Department of Benefits and Family Support, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

APPEALS UNIT - INVESTIGATIONS DIVISION

Language Special Condition

This position requires bilingual fluency in Spanish.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position.

JOB DESCRIPTION  

Under general supervision, the Program Specialist in the Appeals Unit performs a variety of specialized technical duties such as investigating, reviewing, evaluating, and coordinating the activities of the Appeals Unit of the Human Services Agency.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.   

1. Carries an Appeals caseload and facilitates the hearing process from the beginning until resolution; and takes major responsibilities for the mandated actions of the Appeals caseload. 

2. Reviews, verifies, and analyzes case materials and other pertinent documents to identify Appeal issue(s); collaborates and works closely with appropriate HSA programs to review and determine whether the County's actions are accurate and correct and in accordance with pertinent regulations, rules, and policies; and timely arranges Aid Paid Pending for applicable cases.  

3. Serves the claimant and/or Authorized Representative by acting as a conduit for information and makes suggestions to further their claim.

4. Interviews claimant and potential witnesses prior to hearing.

5. Negotiates conditional and unconditional withdrawals, as appropriate.

6. Writes the county’s Statement of Position (SOP) in a timely manner.

7. Prepares cases and represents the county's position and defends the county's actions in State hearings; conducts oral presentations, presents evidence, and examines and cross examines witnesses during the hearing.           

8. Facilitates and monitors the County's compliance with negotiated withdrawals and decisions.

9. Submits monthly reports to the Appeals supervisor.  

 

WELFARE TO WORK PROGRAM

Under general supervision, the Program Specialist at the CalWORKs Housing Support Program (HSP) performs a variety of specialized technical duties in reviewing, evaluating, and coordinating the activities of CalWORKs (HSP) of the Human Services Agency.     

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Reviews and monitors HSP compliance with County, Federal, and State regulations.

2. Develops, revises, and updates regulations and procedures by providing policy interpretation for CalWORKs HSP.

3. Facilitates and contributes to short and long-term projects and workgroups.

4. Organizes and prepares written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.

5. Provides yearly submission of HSP plan to California Department of Social Services.

6. Determines training needs related to HSP; and assists with maintaining curriculum and training modules to reflect current laws, rules, and regulations.

How to qualify

Experience: Three (3) years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.

License and Certification:

Some positions require possession of, or ability to obtain, a valid California driver’s license.

Special Requirements:

Essential duties involve the following physical skill and work environment:

Ability to work in a typical office environment; most positions involve the physical activities of sitting, standing, and lifting 5-10 lbs., and the ability to travel to different sites and conduct home visits. May require hand-eye coordination and manual dexterity for data entry and extensive VDT exposure.

Language Special Condition

The position at the Appeals Unit requires bilingual fluency in Spanish.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency. 

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.” 

SELECTION PROCEDURES:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.   

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

If you have any questions regarding this recruitment or application process, please contact the analyst, Dorys Lorio, by telephone at (415) 557-5733 or by email at dorys.lorio@sfgov.org. 

All your information will be keep confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.