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Career Opportunity

Learning and Development Manager - Human Resources - Human Services Agency (0931) (149660)

Recruitment: RTF0120461-01091363

Published: June 02, 2022

Contact:

John Kraus - John.C.Kraus@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Human Services Agency
Job class: 0931-Manager III
Starting salary range: $152,802.00 - $195,026.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
 

About:

This announcement has been reopened to reflect a change in the minimum qualifications.. These changes are in alignment with the Department of Human Resources’ Management Minimum Qualifications guidelines.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

The Learning and Organizational Development Manager (L&OD Manager) leads the design and execution of the agency’s competency based learning programs. The L&OD Manager is responsible for identifying skills gaps through comprehensive data collection and analysis, partnering with stakeholders to create and execute learning and organizational development strategies, and managing a team of training officers, organizational development analysts, and support staff. The L&OD Manager also oversees the new employee training program for front line staff, ensuring the program fully equips new hires to successfully deliver quality services to clients.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

  • Learning and Organizational Development Team Management: Manages a team of trainers and organizational development specialists to achieve organizational goals.
    • Leads the learning and development team in organizational assessment, change management, and team effectiveness to enable the agency to achieve strategic goals.
    • Establishes metrics to measure employee knowledge development, client satisfaction, and attainment of program or agency objectives for training programs, classes, and/or workshops.
    • Encourages and identifies opportunities for continuous skill and knowledge development of all team members to elevate their professional growth.
    • Creates a positive, collaborative, and high performance environment for learning and development team to thrive.

 

  • Learning Program Strategy: Assesses, develops, coordinates, and implements workforce development initiatives, programs, and strategies to advance employee performance.
    • Partners with agency leaders to develop and deploy learning initiatives and organizational development activities.
    • Conducts workforce needs assessments throughout the agency to understand learning gaps and creates strategies to close the learning gaps.
    • Oversees the competency modeling initiative and provides direction and vision for the implementation across programs and within HR support programs.
    • Manages the onboarding program (induction training) for front line staff and continuously monitors it’s success in equipping new employees to deliver quality services to clients.
    • Creates and monitors the training calendar and roadmap for the agency.
    • Oversees the performance management program; assesses the current process, identifies opportunities for improvements, and creates competency based tools and resources to support performance management efforts.

 

  • Learning Program Evaluation: Develops, implements, and monitors a data-driven evaluation program to understand workforce needs, program effectiveness, and sustainability of learning and development efforts.
    • Conducts follow-up studies of all completed training to evaluate and measure results.
    • Assesses employee engagement, job satisfaction, and other measures of performance and work climate.
    • Creates data-driven reports that provide updates to senior leaders on the learning and development progress of the agency.

 

  • Curriculum Assessment: Ensures the organizational learning tools, delivery approaches, and technology are relevant, accurate, and adopted by agency staff.
    • Oversees the quality of the learning curriculum and training delivery of all learning and development courses.
    • Creatively designs and implements effective methods to educate, enhance performance, and recognized performance.

How to qualify

1. Education: Possession of a Baccalaureate Degree from an accredited college or university in Psychology, Human Resources, Business Administration, Organizational Development, or a closely related field;

AND

2. Experience: Five years of verifiable and recent professional experience working in the field of learning and organizational development, including three (3) years supervising professionals in this field.

Substitution: A Master's Degree in Industrial/Organizational Psychology, Human Resources, Public Administration, Business Administration, or closely related field may substitute for one (1) year of experience

Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will have their Supplemental Questionnaire Examination scored; this exam is designed to measure knowledge, skills and/or abilities in job-related areas. This may involve evaluation process knowledge and ability, problem solving ability, collaboration ability, data analysis knowledge and ability, supervisory ability, and project management knowledge and ability.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Passing scores must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

 How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at (415) 557-5856 or by email at john.c.kraus@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.