Career Opportunity

Business Services & Innovation Manager, SFPUC City Distribution Division (#0933) PBT

Recruitment: RTF0121702-01110008X

Published: June 08, 2022

Accepting applications until: June 24, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The SFPUC's City Distribution Division (CDD) is seeking an experienced innovative professional with background overseeing business services and innovation projects for a large Utility Operating division. The Business Services & Innovation (BSI) Manager is responsible for CDD’s supply chain, business, personnel and training services, Operating Budget, optimization of staffing and resourcing the divisions' needs, and for innovation projects improving Standard Operating Procedures (SOPs) and leveraging technology to better equip and mobilize SFPUC's City Distribution Division into the 21st century. 

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Snapshot of the Job

Job Ad Opening:  June 08, 2022
Job Ad Closing:    June 24, 2022

• Fill Type: Permanent Civil Service               
• Exam Type: Combined Entrance / Promotive
• Exam Component:  Management Test Battery (40%) + Supplemental Questionnaire (60 %)
• Salary: 0933 Salary Grade | $154,856 to $197,704 annually Range A
• Time Commitment: Full-Time 
• Work  Schedule:  Regular     
• Retirement & Health Benefits: Eligible Date of Hire 
• Recruiter: Arlena Winn, awinn@sfwater.org 
• Job Description: See Below

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WHO WE ARE

We are the San Francisco Public Utilities Commission (SFPUC) , headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

OUR MISSION  

To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

OUR VISION                      

We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

More About SFPUC: 
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment.  We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process. 

We Are An Equal Employment Opportunity Employer: 
The City and County of San Francisco, "the City" encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. 

Diversity, Equity, and Inclusion: 
The City's Department of Human Resources (DHR) is committed to providing a diverse, equitable, inclusive, and belonging environment for the City and County of San Francisco , where all employees and prospective employees experience fairness, dignity, and respect. DHR’s mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. The resources support and expand on the Mayor’s Executive Directive 18-02, "Ensuring a Diverse, Fair, and Inclusive City Workplace." 

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Role description

About the City Distribution Division
This position is located at the City Distribution Division (CDD), within the SFPUC Water Enterprise. CDD is responsible for the operation, maintenance, and repair of the City’s potable water distribution system, as well as the Auxiliary Water Supply System (AWSS), a high-pressure water supply system dedicated to firefighting. CDD operates and maintains pump stations, reservoirs, tanks, pipes, valves, and meters; responds to emergencies; installs new water services for customers; and facilitates pipeline replacement projects. The Department has over 300 employees with an operating budget of about $40 million and a capital improvement budget of about $60 million annually.

WHAT YOU WILL DO

The CDD Business Services & Innovation Manager will be responsible for the following essential duties include but are not limited to:

• Oversee the Division’s financial transactions including operating and capital budgets; participate in the development and administration of the Division's annual budget, including forecasting funding needed for staffing, equipment, materials, supplies, and contracts; monitor and approve expenditures; and implement all accounting transactions.
• Facilitate the development of business software solutions to improve service and to meet department's operational goals; track and support software and hardware licensing, acquisitions, and assignments; implement and provide training for software solutions and improvements, including Maximo, Informer, PeopleSoft, and SharePoint, to improve business processes.
• Facilitate, track and support all contracting and purchasing activities for the Division; oversee material, supplies, and equipment purchases; manage inventory receiving, storage, and issuing processes; review and approve purchase orders; perform audits and respond to inquiries about accounting and inventory management.
• Coordinate with the Engineering Manager for effective management of construction contracts, design drawings, and as-built record drawings; manage long-term storage of regulatory, legal and other essential documents; oversee records management procedures and processes for the Division.
• Serve as Department Liaison to SFPUC’s Human Resources Division; manage all human resource functions including hiring and employee relations; track employee leaves, injuries, overtime, and premiums; track required and recommended trainings including safety trainings; and facilitate the completion of annual performance appraisals for all division staff.
• Serve as liaison between CDD and other stakeholder groups including other SFPUC operating divisions, IT department, accounting and finance departments, customer service, and human resources, on all matters concerning the Division's business operations.
• Establish effective and cooperative working relationships with other departmental personnel, customers, community groups, and other agencies; coordinate response to inquiries from customers, other departments, developers, and outside agencies; manage and coordinate collection of all information regarding claims, legal or regulatory inquiries, Sunshine Requests, and other requests for information.
• Monitor organizational structure and staffing levels to accomplish company goals and objectives; develop, update and implement policies, procedures and business processes; collaborate with leadership team to align and execute personnel strategies in support of business objectives.
• Drive a vehicle to various work locations and construction project sites as Needed.
• Class 0933 Business Services Manager performs other related duties as required.

According to Civil Service Commission Rule 109, the duties specified above are representative of the range of duties assigned to 0933 Manager V are not intended to be an inclusive list.
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How to qualify

If you are interested in a job like this, we are looking for people that have the following minimum qualifications: Applicants must meet the minimum qualification requirements by the Job Ad final closing date unless otherwise noted.

Qualify By:

Education:  

Possession of a baccalaureate degree from an accredited college or university;

AND

Experience:   

Five (5) years of professional level experience in program management and budget administration in an organization, of which three (3) years must include experience supervising professionals;

AND

License:  

Possession of a California driver’s license. 

SUBSTITUTION:  May substitute up to 2 years of education for Bachelor of Art degrees with additional years of experience.

DESIRED QUALIFICATIONS:

• Extensive knowledge of the principles of modern management, human resource administration, roles and missions of municipal government, and the principles of effective public relations.
• Extensive knowledge in the development, implementation, and monitoring of an organization’s annual budget.
• Extensive experience supervising professional staff in a large utility agency.
• Excellent written and oral communication skills.
• Master’s Degree in Business Administration (M.B.A.), Public Administration (M.P.A.), or advanced degree in Finance, Accounting, or Project Management. 
• Experience with change management, strategic planning/business system roadmaps, software development for business processes.

COMPETENCIES
The following leadership competencies are critical for success in the role of Business Services Manager at SFPUC City Distribution Division.

Relationship Management – Leverages outstanding communication skills to build open, honest, and respectful relationships, developing networks and lasting partnerships across boundaries to  maintain strategic relationships and achieve common goals. Engages and works collaboratively with active unions, diverse neighborhoods, other departments and the PUC’s  Executive Team.

Strategic Planning – Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization.

Business Acumen - Leverages business concepts, terms, and tools to achieve desired outcomes and develop sound budgets and plans surrounding the financial and operational functions of the organization.

Change Management – Provides active and visible sponsorship for change initiatives to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives.

Accountability – Inspires trust by acting with integrity, honesty, and fairness. Holds self and others to their roles and responsibilities. Acts as a responsible steward of the resources entrusted to the SFPUC.

Risk Management – Identifies, assesses, and mitigates operational, financial, legal, or health and  safety risks impacting the organization's achievement of strategic goals and objectives.

Talent Management – Builds and develops a highly-skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an  aging workforce.

Innovation – Creates a thriving culture in which employees feel both safe and encouraged to explore  new ideas and improve existing ones. Voices opinions, remaining open to feedback, diverse  perspectives, and embraces opportunities for improvement and change.

Safety Excellence - Actively promotes a safety culture of the highest standard by E-sources, ensuring compliance, and creating policies aligned with industry best practices.


VERIFICATION:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information on how to verify experience and education can be found here:   verifyignhttp://sfdhr.org/how-verify-education-requirements.

City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules.

Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations must be submitted.

Note: Falsifying one’s education, training, or work Note: experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco

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What else should I know?

Questions???? 
Contact the assigned Recruiter, Arlena  via email: awinn@sfwater.org. 

Confidentiality Note: 
All your information will be kept confidential according to EEO guidelines.

AW, 06.08.2022 |  PBT-0923-120403  |   01110008  |  37th Supplement 

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SELECTION PROCEDURES

Only candidates who demonstrate via the entire online application process that they meet the minimum qualifications of this position will advance in the selection process.

Minimum Qualification Supplemental Questionnaire (Weight Qualifying):  All applicants who apply to this job ad will be invited via the email provided in the applicants' application to complete an online questionnaire called the " Minimum Qualification Supplemental Questionnaire" (MQSQ) as part of the t application process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Please note, the MQSQ will only be conducted if the assigned analyst deems it necessary to complete the minimum qualification review process,

Management Test Battery: (Weight 40%) 

Qualified candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving;  Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building;  Communication; Conflict Management and Process Improvement. Please note: this examination is only held in San  Francisco. For more information about this Management Test Battery  please click here. ( https://sfdhr.org/sites/default/files/documents/Exam-Information/14491-Management-Test-Battery.pdf) 

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery (MTB) will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The MTB may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the MTB, your score will be automatically applied to that announcement.

However, after one year, you have the option to either (a) apply your test score to the other announcement or(b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Behavioral Consistency Questionnaire:  (Weight: 60%)

Candidates will be prompted to complete a behavioral consistency questionnaire as part of the recruitment process. The Behavioral Consistency Questionnaire (BCQ) is designed to measure applicant’s relative knowledge, skills and abilities in job-related areas, identified as critical for successful performance.

These may include but are not limited to: the candidates' knowledge, skills and abilities in job-related areas identified as critical for successful  performance. These may include but are not limited to: Managerial and Leadership Skills, Decision  Making, Interpersonal Skills, Supervision, Organizational Skills, Budget Administration; Analytical  Ability, Oral and Written Communications. All responses to the Supplemental Question on and should  be consistent with the information provided in your  application. 

All responses to the BCQ are subject to verification and must be consistent with the information provided in your application.

Passing Score: Candidates must obtain a passing score on both the Supervisory Test Battery and the Behavioral Consistency Questionnaire in order to be placed on the eligible list for positions in this job Class.

Notices to Candidates; Qualified candidates will be sent notices via email for completion prior to the creation of the score report ("eligible list"). Each notice will include the date by which responses must be received. Failure to complete these steps by the established deadlines will result in disqualification.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Score Report: A confidential score report  ("eligible list") of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information including names of applicants on the score report, shall not be made public unless required by law.

However an score report shall be made available for public inspection, upon request, once the score report is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Score Report Duration: The duration of the score report resulting from this examination process will be 6 (six) months, and may be extended with the approval of the Human Resources Director.

Score Report's Use by Other Departments: Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

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Want to Know More About working for the City? 
Browse the following links 

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.