Career Opportunity

Shelter Office Assistant Supervisor, San Francisco Animal Care & Control (1437)

Recruitment: REF13323J

Published: July 13, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A

The San Francisco Department of Animal Care & Control (SFACC) is a taxpayer-funded, open-admission animal shelter. Since 1989, SFACC has provided housing, care, and medical treatment to wild, exotic and domestic stray, lost, abandoned, sick, injured, and surrendered animals. SFACC’s doors are open to all animals in need regardless of species, medical, or behavioral condition.

The shelter also enforces all state and local Animal Control and Welfare laws and is the first responder for animals in natural disasters and citizen emergencies.

• SFACC shelters homeless, neglected, and abused animals and provide humane education and many other services to the community.
• SFACC is the local agency that investigates animal cruelty, enforces animal welfare laws, rescues injured and orphaned wildlife and birds, and aids domestic animals in distress.
• SFACC aims to adopt, re-home, or reunite domestic animals with their guardians and to release wildlife to their native habitat.

Role description

Under direction of the Shelter Office Supervisor, assists in supervising office staff engaged in providing customer services to the public and information regarding the services of the Animal Care and Control Department, and oversees related clerical, general office and record-keeping functions.

Essential Functions

1. Assists in scheduling, assigning, training and monitoring the work of assigned staff and volunteers; assists in overseeing the overall operations of the Shelter Services Division; oversees the daily operations of the office in the absence of the Shelter Services Supervisor.

2. Answers questions and resolves problems, including those involving hostile, irate or distressed members of the general public in a tactful and effective manner; educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals; performs functions of Shelter Representatives as needed.

3. Ensures that the public is courteously and effectively assisted when requesting information, as well as when surrendering, adopting and/or redeeming pet animals, in accordance with animal control laws and departmental procedures.

4. Ensures that clear and accurate information is provided, both in the shelter office and on the telephone, to members of the public and that animal-related laws and departmental procedures are clearly explained.

5. Receives, records and relays requests for services from the public to appropriate personnel or division; may use a two-way radio to communicate with personnel in the field.

6. Monitors attendance and maintains daily timeroll; prepares bi-weekly payroll with the assistance of the Shelter Office Supervisor.

7. Oversees the preparation and maintenance of records regarding shelter activities; uses a computer to input, update and access records and information regarding shelter functions and to produce written documents and reports; runs statistical reports and performs computer-related functions as needed.

8. Oversees the issuance of dog licenses and citations and the collection of fees; assists in daily reconciliation of receipts.

9. Assists in ensuring availability of office supplies and equipment, including related inventory and stocking functions.

10. Performs related duties as assigned.

How to qualify

One year (2,000 hours) experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility; OR

Three years (6,000 hours) experience as a customer service representative in a field with heavy public contact.

Important: Your application MUST include a cover letter and resume.  To upload these item(s), please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation:  $66,404 - $80,782 annually

Applicants are encouraged to apply immediately as this recruitment will close on July 22, 2022.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying)

Candidates will be sent a Supplemental Questionnaire as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position.  The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (Weight: 100%)

Applicants who meet the minimum qualifications will be invited to participate in an written examination to determine their relative knowledge, skills, and abilities in job-related areas which may include, but are not limited to:

Knowledge of standard office and customer service practices and procedures; physical and behavioral characteristics of different species and breeds of animals.

Ability to assign, monitor and train assigned personnel in the in the performance of customer service and standard office procedures; learn animal shelter procedures and laws and regulations governing the licensing, quarantining, impounding, care and control of animals; learn to use a computer to access, input and retrieve work-related information; learn to operate radio equipment in conformance with FCC regulations regarding law enforcement agencies; effectively prioritize multiple tasks for self and others; deal courteously and effectively with co-workers, staff and members of the general public from a variety of cultural and socioeconomic backgrounds, including individuals who may be angry, hostile or distraught; remain calm and impartial in frustrating and/or confrontational situations; maintain effective, cooperative and professional working relationships; speak clearly and effectively in order to give instructions and communicate work-related information to individuals and groups in a manner that is appropriate to the audience; listen and effectively elicit information in order to understand oral instructions and respond to questions and inquiries from pet owners, staff and the public; clearly and accurately document information in records and files; make basic arithmetic computations in order to accurately handle money and reconcile receipts.

Certification Rule

The certification rule for the eligible list resulting from this examination will be the Rule of Three pending approval on expansion.  The hiring departments may conduct additional selection processes to make final hiring decisions.

Eligible List

The purpose of an examination is to provide a list of qualified persons to be considered for employment. Candidates are ranked on an eligible list according to their overall scores in the examination. The eligible list is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Additional Information

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired, please contact the analyst at kingsley.yee@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.