Career Opportunity

Senior Marketing & Communications Coordinator (5642) - SF Environment Department

Recruitment: RTF0148721-01149692

Published: August 28, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

This posting has been modified with a new link for the MQSQ. 

This is a Position-Based Recruitment conducted in accordance with CSC Rule 111A.
Specific information regarding this process are list below:

• Recruitment ID: PBT-5642-148723
• Exam Type: Position Based Test
• Eligible List Type: Combined Promotive and Entrance
• Rule: Rule of 10 What does this mean?
• Application Deadline:  September 16, 2024
• Salary range: $118,274.00 - $143,780

To Apply: Submit your application by hitting "I'm interested" AND fill out the Minimum Qualifications Supplemental Questionnaire (MQSQ): https://forms.office.com/g/E6q2XjtpSS. Applicants need to complete both to be considered. [Deadline: September 16, 2024 at 11:30 PM]  (If clicking on the link does not work, please copy & paste the URL directly into your browser.)

Who We Are - The San Francisco Environment Department (SF Environment) advances climate protection and enhances quality of life for all San Franciscans. SF Environment is a department within the City and County of San Francisco, a local government committed to innovation, leadership and collaboration in creating environmental change.  SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing toxic chemical hazards, advancing environmental justice, promoting low-carbon transportation modes, expanding clean energy infrastructure, greening our built environment and protecting our urban forest. We’re a passionate, mission-driven team that values credibility, collaboration, impact, innovation and equity. SF Environment is also a great place to work, offering an attractive benefits package that includes healthcare and retirement.

SF Environment Racial Equity Statement - For over 20 years, SF Environment has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Role description

This position serves on the Policy, Marketing, and Public Affairs team at the San Francisco Environment Department (www.sfenvironment.org).  This is a high-level position that leads marketing campaigns and helps develop and execute the Department’s press and media strategy, under the supervision of the Policy and Public Affairs Program Manager. These campaigns will be targeted at a variety of San Francisco constituencies and duties will include designing, implementing, monitoring, and evaluating campaigns that are creative, equitable, and multilingual.

The 5642 Senior Marketing & Communications Coordinator will lead a team responsible for developing and implementing marketing and related communication initiatives in coordination with internal and external partners. The Senior Marketing and Communications Coordinator will assist the Program Manager in management of outreach and marketing vendors that support department initiatives.

Job Duties/Responsibilities:

Marketing

• Design, implement, and evaluate marketing and community engagement campaigns, behavior change initiatives, and communications that resonate and actively engage San Francisco’s diverse communities
• Lead the issuance of Request for Proposals (RFPs) for marketing and advertising services and other services as needed
• Manage campaign budgets and contracts, working with department administrative staff to ensure accurate and timely invoicing and financial tracking
• Develop campaign and project reports and present findings to Commission on the Environment, community partners, and other interested parties

Program-specific Assistance

• Serve as the marketing and communications liaison to assigned environmental program areas
• Build and maintain relationships and convene joint communications meetings between SF Environment and external partners to ensure alignment
• Engage in environmental policy development and implementation to provide outreach and marketing insights to best engage the public

Press Relations/Public Relations

• Serve as a spokesperson for the Department and help field media inquiries, prepare department staff for interviews, and provide timely responses to requests for comment or information
• Assist in the development and execution of proactive press and media strategies to inform, educate, and amplify public awareness of the Department’s programs and/or policies
• Provide strategic guidance and logistics support to successfully execute press conferences, reporter pitching, and materials development (e.g. press releases, media advisory, talking points, etc.)
• Represent the Department at designated public meetings, events, and other functions, including some evenings and weekends

Supervisor and Management Responsibilities

• Support and coach staff to ensure personal and professional growth through goal setting and actionable feedback

This position supervises a small team, including a Marketing and Community Engagement Coordinator (5640 position classification), fellows, interns, and other staff as needed.

How to qualify

Minimum Qualifications:  

Education: Possession of a baccalaureate degree in public administration, business administration, communications, social sciences, environmental sciences, or a related field from an accredited college or university; AND, 

Experience: Four (4) years of professional experience performing duties similar to those described in this class, within marketing, communications, outreach, community engagement, or a related field. 

Desirable Qualifications:  

The desirable qualifications may be used to select among finalists at the end of the selection process. We don't expect any one candidate to have all the qualifications listed below - please know that you can be a great candidate without all of the below qualifications. If you meet the minimum qualifications and have a mix of the desirable qualifications and a passion for this work – please don’t hesitate to apply and tell us about yourself. 

• Familiarity with San Francisco neighborhoods and supervisorial districts
• Fluency in Chinese, Spanish or another language commonly spoken in San Francisco
• Familiarity with Adobe Creative Suite software
• Familiarity with environmental topic areas including, but not limited to, toxics reduction, zero waste, climate change, clean energy, and transportation demand management

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Selection Procedures - After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) - As part of your application, please complete the MQSQ, found here. Candidates will be required to complete a MQSQ as part of the employment application. The MQSQ is designed to obtain specific information regarding regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation (Weight: 100%) - Qualified candidates will be emailed a Supplemental Questionnaire Evaluation. In order to advance, candidates must complete the Supplemental Questionnaire and it must be submitted before the provided deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Applicants must achieve a passing score on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list.

The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas as described within this announcement. This includes knowledge of:

• Integrated marketing and communications project management
• Community-based social marketing
• Culturally-competent marketing and community engagement principles and approaches
• Quantitative and qualitative data analysis and reporting
• CMS and analytics tools such as Constant Contact, Mailchimp, Meltwater, and Google Analytics
• Key social media platforms and associated best practices
• Style guide(s) such as APA, Chicago, and Oxford
• Microsoft Office and related common software applications
• Stakeholder engagement and meeting facilitation

 The skills and ability to:

• Manage complex projects and programs
• Supervise, motivate and develop staff
• Work with and manage external vendors
• Skillfully edit and write to persuade (e.g. copywriting) and inform (e.g. reports, official documents)
• Evaluate and implement emerging communications platforms
• Design, plan, and work within budgets
• Communicate and present effectively, both orally and in writing
• Collaborate with community and City partners and Department staff to deliver quality programming

After the eligible list is finalized/adopted, the department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.). Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

All your information will be kept confidential according to EEO guidelines.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen
• Submit the Minimum Qualifications Supplemental Questionnaire (MQSQ): https://forms.office.com/g/E6q2XjtpSS [Deadline: September 16, 2024 at 11:30 PM]

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

For any questions regarding the position or hiring process- please contact the recruitment analyst, Sana Ahmed at Sana.J.Ahmed@sfgov.org. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.