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Career Opportunity

Program Support Analyst - Workforce Development - Human Services Agency (2917) (122998)

Recruitment: RTF0122568-01125295

Published: July 22, 2022

Accepting applications until: August 05, 2022

Contact:

John Kraus - John.C.Kraus@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Human Services Agency
Job class: 2917-Program Support Analyst
Salary range: $122,746.00 - $149,240.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 3
List type: Combined Promotive and Entrance
 

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

At the San Francisco Human Services Agency we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of three city departments—Department of Benefits and Family Support, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general direction from a 0923 Section Manager, the Program Support Analyst performs a variety of highly complex and responsible professional administrative duties in the planning and coordinating of the activities and programs of the assigned program; coordinates assigned functions and activities among department divisions, and provides highly responsible administrative staff assistance to the assigned executive staff.

The essential duties include:  

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

  1. Provides direct supervision to one unit of line staff serving Families Rising (FaR) families. FaR works with vulnerable and hard to serve populations, including domestic violence survivors, homeless and recent immigrants. Line staff supervised by this position are responsible for activities including family outreach and engagement, assisting clients to learn to navigate complex public systems of care, addressing crisis needs of families via referral and connection to appropriate services, conducting home visits, coaching families toward attainment of long-term goals, facilitating participant groups, and participating in case conference meetings with internal and partner agency case management staff.
  2. Oversee the implementation and ongoing delivery of the evidence-based home visiting curriculum Parents as Teachers, ensuring the Parent Educator staff are performing the home visits with fidelity to the model and maintaining the case management tracking in the appropriate data system timely and effectively. Supports reporting and evaluation activities that include both internal and external partners.
  3. Work in close partnership with management of the SFHSA CalWORKs Social Work Units to ensure case coordination for shared clients and to support compliance with CalWORKs Welfare-to-Work and auxiliary programs.
  4. Work in close partnership with case managers and managers at FaR partner agencies, including the Nurse Family Partnership Program, Department of Child Support Services and Department of Public Health to ensure case coordination for shared clients.
  5. Facilitate development and use of the Goal Setting and Parent Education framework by FaR staff and partners. Through Goal Setting and Parent Education, Parent Educators partner with clients to set and achieve goals so that over time they may acquire the resources, skills, and sustained behavior changes necessary to attain and preserve their economic independence. Assist in designing, implementing and/or maintaining related tools and resources that FaR staff can use in their work with families as they pursue progress in the following areas: economic security and housing stability, living in a nurturing environment, being physically, emotionally and mentally healthy, connecting their children to quality early learning experiences and succeeding in postsecondary and/or career paths.
  6. Personally models and oversees the development of training that reflects a strength-based and trauma-informed approach to working with families. Assesses training needs of staff, provides or coordinates staff training, evaluates the effectiveness of training and coordinates training activities with FaR collaborative partners.
  7. Provides highly responsible technical and administrative staff assistance to FaR management, including evaluating the need for, developing and implementing policies and procedures, methods and schedules for daily operational activities; performing contract monitoring related to FaR; recommending program goals and objectives; conducting analysis of program regulations, policies involving operations, procedures, and services; preparation and submission of reports; development of technical materials such as handbooks, forms, and other related documents.
  8. Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
  9. Represents FaR at meetings and committees; prepares presentations; may act as program spokesperson to internal and external stakeholders.
  10. Establish and maintain working relationships with FaR partners, including internal Human Services Agency staff, community organizations and other City department partners.
  11. Directs, oversees and participates in the development of the assigned work plan, work activities, projects and programs; monitors work flow; reviews and evaluates work products, methods and procedures.
  12. Participates in recruitment and selection of staff, develops selection tools, serves on interview panels and recommends appointment of personnel; works with employees to correct deficiencies; implements discipline procedures; recommends employee terminations.
  13. May assist in management of the FaR budget by monitoring and approving budgetary transactions on an ongoing basis and identifying additional funds needed for staffing, equipment, materials and supplies.
  14. Provides quality oversight of data tracking performed by subordinate staff; conducts surveys and performs research and statistical analyses as requested; prepares related reports.
  15. Responds to and resolves difficult and sensitive inquiries and complaints.

How to qualify

1) Education

A Baccalaureate degree in social work, public administration, business administration or a related field; AND

2) Experience

Three (3) years of professional experience of which two (2) years are in the field of social services related to income maintenance or economic self-sufficiency programs. This experience includes responsibilities for functions such as supervising eligibility determination, case management, program development and administration, budget or contract development. 

Substitution for Education:
Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Substitution for Experience: Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

 

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will have their Supplemental Questionnaire Examination scored; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of and ability to project management; ability to establish and maintain effective working relationships; knowledge of programs development and service delivery; ability to identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; written communication ability; knowledge of laws and regulations pertaining to target population..

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

 

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at (415) 557-5856 or by email at john.c.kraus@sfgov.org. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.