Career Opportunity

Assistant Epic IS Trainer (1031) E00123

Recruitment: REF17597O

Published: October 18, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The Mission of SFDPH is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health.

This is a Permanent Civil Service career opportunity for an Assistant Epic IS Trainer, who will play a crucial role in the support of an engaging training curriculum that integrates build configurations with departmental and end-user workflows to make the system meaningful and useful.

Minimum Qualifications for this Recruitment

• Only current Class 1031 City employees
  • With Category 18 exempt appointments
    AND
  • Who worked at least one year in that status by December 15, 2022, with no break in service.

This selection process is being conducted in accordance with the 48th Supplement to Mayoral Proclamation Declaring the Existence of a Local Emergency Dated February 25, 2020 and temporary Civil Service Commission [CSC] Rule 111.17.

Annual Compensation

• $78,260 - $95,108
• Application Deadline
  On or after October 31, 2022

Role description

Under general supervision, Assistant Epic IS Trainers contribute to the daily administration and coordination of training functions and events, provide end-user and provider scheduling and software support, perform light field service-related tasks for training and classroom devices, as well as tutorial instruction on operational procedures specific to the SFDPH Epic platform.

Duties Include

• Provide training assistance to the SFDPH Epic Training and Clinical Informatics department.
• Provide administrative support to the SFDPH Epic Training department and training.
• Help initiate new innovative strategies in the training program.
• Help develop and maintain training materials, manuals, course catalogs, and supplies.
• Conduct and organize workshops and orientation programs for all end-user roles.
• Ensure a positive learning environment in training execution.
• Run and communicate reports on events and training programs.
• Assist in scheduling, communicating, and distributing training-related artifacts.
• Perform end-user registration, just-in-time support, and resolution of registration issues
• Prepare training Key Performance Indicator (KPI) documentation for delivery and quality of the program
• Maintain and manage events and calendar of the training department.
• Assist in troubleshooting and resolution of hardware, software, and Audio/visual equipment problems.
• Provide training and support for technology equipment and web services used for meetings.
• Provide training and support for multifunction copier/printer/scanner devices.
• Other related duties as required.

How to qualify

Minimum Qualifications for this Recruitment

• A minimum of one year as a Category 18 exempt appointee in Class 1031 by December 15, 2022
  AND
• Must be a current, exempt employee with the City and County of San Francisco with no break in service

Underlying Minimum Qualifications

• Education
  • An associate degree in computer science or a closely related field from an accredited college or university
    OR
  • The equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
• Education Substitution
  • Experience in delivering training in computer applications and procedures may substitute for the required education on a year-for-year basis (up to a maximum of two (2) years).
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours above 40 hours a week are not included in the calculation to determine full-time employment. 

Desirable

• Possession of a Bachelor’s degree from an accredited college or university preferably in computer science, information systems, information technology, or a closely related field;
• Strong knowledge of, or exposure to, Epic Healthcare IT system;
• Extensive and in-depth knowledge of computer processes and procedures;
• IT training experience.

What else should I know?

Selection Procedures

• Qualified applicants will be ranked on an eligible list according to the length of their Category 18 exempt City service and any other qualifying points such as promotive or Veteran’s Preference in accordance with CSC rules.
• Work history will be verified through City records which will be the final authority.

Eligible List/Score Report
A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months.

For those candidates that do not have their qualifying 12 months at the time of eligible list posting, you will be placed under waiver on the eligible list and not available for appointment until you qualify. For example, if you were appointed to your Cat 18 position in November 2021, you would be under waiver until November 2022.

Certification Rule
The certification rule for this selection process will be Rule of the List.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under CSC Rule 110.4. Appeals concerning the provisions of an examination announcement must be received by the Human Resources Director within five (5) business days from the issuance date. The Human Resources Director shall rule on all appeals and shall notify appellants in writing of the decision. This decision is subject to appeal to the Commission as provided elsewhere in these Rules. 

Additional Information

• Information About The Hiring Process
• Diversity, Equity, and Inclusion
• COVID-19 Policies
• Personal Protective Equipment (PPE)
• Medical Examination Prior to Hiring
• Electronic Health Record (EHR)
• Copies of Application Documents
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Diversity Statement

Contact
Eliot.Watt@sfdph.org

All of your information will be kept confidential according to EEO guidelines.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.