1031-IS Trainer-Assistant

Job description

City and County of San Francisco

Department of Human Resources

1031 IS TRAINER - ASSISTANT

INTRODUCTION

Under general supervision, provides scheduling and software support for training programs; may provide lower level tutorial instruction on operational procedures within a particular software program, application and/or procedure. Typically, this classification is found in a large department with a training unit.

DISTINGUISHING FEATURES

This classification is the entry level in the Trainer series. It is distinguished from the journey level classification in technical complexity of the work performed and the percentage of time performing instructional activities; this classification serves as a backup instructor. Assignments are generally limited in scope, contain fairly routine tasks, and are performed within a procedural framework established by higher level employees. As experience is acquired, the employee performs with less immediate supervision. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies may be necessary. Performance is measured by completion of work in a timely and accurate manner.

SUPERVISION EXERCISED

None

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Work with departmental training coordinators in establishing course/class demands; acquire and schedule resources as required.

2. Schedule training classes, including facilities, instructors and students.

3. Provide back-up instruction; teach introductory classes in a particular software program or application as necessary.

4. Load new software onto training computers and ensure it is operating correctly; provide basic software support for training computers and respond to service requests as problems arise.

5. Assist in the publication of training schedule; develop and distribute announcements promoting training programs.

6. Maintain supplies, courseware, student workbooks, etc. at required levels; review all vendor invoices for accuracy; recommend approval and/or adjustments.

7. Develop management reports detailing course utilization, effectiveness, student satisfaction and survey results.

8. Maintain student records, education profiles and training programs; maintain technical library; recommend acquisitions of appropriate reference materials.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: Basic functions of commonly used personal computer software; basic statistical concepts; training techniques.

Ability and Skill to: Communicate effectively orally and in writing; classify, compute and tabulate data and information, following a prescribed plan requiring the exercise of some judgement; explain, demonstrate and clarify to others within well-established policies, procedures and standards, as well as follow specific instructions; exercise the judgment. decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change; establish and maintain effective working relationships with peers, students, users, vendors, and management; train others in the use of personal computer software programs; read and understand professional journals and literature; prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

License and Certification:

Substitution:

Experience in delivering training in computer applications and procedures may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require bending, stooping and/or crawling in order to install or repair computer or printer cables. May require standing and/or sitting for extended periods of time. Requires hand/eye coordination and manual dexterity for connecting cables and data entry. May involve extensive VDT exposure.

PROMOTIVE LINES

ORIGINATION DATE: 05/17/1997

AMENDED DATE: 06/27/16; 09/09/16

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation