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Applicant support

Find ways to get support

Our goal is to make you application experience as easy as possible, but we know that sometimes you may need some assistance. Use the options below to get in touch if you run into any problems.

1. Contact the analyst

Each job ad has at least one contact listed at the top. Reaching out to the analyst is your best bet for quick assistance with questions about the job and what to submit with your application. Keep in mind, analysts may not be able to provide detailed technical support. We must also ensure that the hiring process remains fair, so we may not be able to provide you with answers to all of your questions.

2. Employment information center

If you are having trouble reaching out to the analyst, you can contact our employment information center. Similarly to contacting the analyst, our ability to provide technical support is limited, and we may not be able to answer all questions to ensure fairness in the hiring process.

(415) 557-4800
Monday-Friday 8am-5pm

3. Technical Support

The City has contracted with SmartRecruiters for the technology that support our application processes. If you are having technical issues with your application we invite you to browse our common issues knowledge article or to contact SmartRecruiters support using the information below.

Common application issues
Knowledge article

supportfeedback@smartrecruiters.com
Responds within 2 business days