Troubleshooting tips
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We understand the time and effort you've invested in submitting your application, and we recognize how frustrating it can be to encounter unexpected issues. This guide provides helpful solutions for some common application challenges.
If you're unable to resolve the issue on your own, please don't hesitate to reach out to us for further assistance. Keep in mind that it may take some time to address, so we encourage you to contact us early to ensure you don't miss any important deadlines.
Uploading my resume
Avoid special characters
Please note that our application system does not support certain special characters, such as semi-colons (;) and braces ({}). If you encounter an error while uploading or submitting your applicant profile, we recommend reviewing your profile for special characters and trying to re-submit it.
Preliminary questions
Avoiding timeout
To keep your data safe and secure, our system has a one-hour system timeout. We strive to keep our applications concise so that you can complete them within the time limit. Using an easily parsed resume can help save you time by automatically filling in details like your work and education history.
Watch the length
Please be mindful of the character limit when responding to preliminary questions. We recommend keeping your answers brief when answering free-text questions as this will not only save you time, but also make it easier for our team to quickly understand your thoughts and experiences.