Skip to content

Career Opportunity

Health Worker 3 -San Francisco Department of Public Health (2587)

Recruitment: RTF0124962-01150868

Published: November 15, 2022

Accepting applications until: December 01, 2022


Juliette Soto -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 2587-Health Worker III
Salary range: $76,440.00 - $92,846.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


Appointment Type: Temporary Exempt. Temporary exempt appointments are considered "at-will" and serve at the discretion of the Department head. 

  • Application Opening: November 15, 2022
  • Application Deadline: December 1, 2022
  • Compensation Range: $35.0625 to $42.5875 (Click here for more information)
  • Recruitment ID: TEX-2587-EXEMPT/RTF0124962-01150868

The San Francisco Department of Public Health, in collaboration with the UCSF Patient Navigation Program to Transform Mental health was established to address rising mental and behavioral Health needs throughout the City and County of San Francisco.

Through this fund, Patient Navigators (PNs) will serve as a part of a comprehensive patient navigation program that works with marginalized patients at Zuckerberg San Francisco General (ZSFG) Hospital. Patient Navigators will work across the following programs: The Addiction Care Team (ACT), Inpatient Psychiatry, Psychiatric Emergency Services, Social Medicine, Solid Start, and Team Lily.

In this role, a core team of Patient Navigators will provide peer support to more than 500 ZSFG patients and develop trauma-informed, patient-centered treatment plans. The patient navigator role may focus on the following transitional areas/populations:

  • Addiction needs in the ED, PES, and hospital (ACT in concert with other substance use disorder programs)
  • Significant mental illness and mental health crises (Inpatient Psychiatry/PES)
  • Social needs from ED, PES and inpatient hospitalizations (social medicine)
  • Prenatal to early childhood comprehensive and wrap around services (Team Lily/Solid Start)

The group will also provide feedback and recommendations to team leaders to improve on training options and care delivery. Patient Navigators will provide harm reduction, improve mental and behavioral health risk, advance health equity and promote workforce development.

The applicant pool resulting from this recruitment may be used to fill future TEX vacancies in this class.

Shift: Monday - Friday, and occasional weekends

Role description

Under general supervision, the 2587 Health Worker 3, will function as a Patient Navigator. The essential duties include, but are not limited to the following: 

  • Responsible for providing care navigation to ZSFG patients and providing warm handoffs to community programs while ensuring non-duplicate efforts
  • Meets with patients, families and caregivers to assess needs, provide education, support care transitions and participate in collaborative decision making
  • Follows a motivational interviewing paradigm to determine what treatment options are available to the patient and let the patient choose
  • Facilitates post-discharge phone calls to patients, family or caregivers to review discharge plan and ensure successful transition out of hospital including medication prescription acquisition, durable medical equipment acquisition and appointments as applicable within the assigned program
  • Accompanies patients as needed to financial, health insurance and legal resources if bandwidth allows and another provider is not already filing this role
  • Provide care coordination/transitions across inpatient setting and connection to immediate care. In some cases, the Health Worker 3 (i.e., Team Lily) will continue services into the community, including home, SRO’s, inpatient, medical respite and hospice facilities
  • Provides follow up for post-discharge patient phone-line – returning patient voicemails to clarify patients’ question/issue and route call to appropriate person (MD, pharmacist, SW, etc.)
  • Accompany clients as needed to medical appointments within and outside of CHN clinics to assure compliance with treatment plan
  • Advocate for patients by coordinating with multi-disciplinary team, which may include: case management, primary care teams, and medical and social service providers
  • Support and empower and work collaboratively with clients through diagnosis, treatment process and end of life care
  • Assess and provide culturally and linguistically appropriate client services including interpretation services
  • Maintain accurate documentation of services provided
  • Actively participate in all trainings and educational session
  • Participation in the Plan-Do-Study-Act problem solving process which may include simple data input and analysis to assess impact of care transitions interventions
  • May be assigned to supervise a small staff of employees in lower classifications.

The 2587 Health Worker 3 performs other related duties as assigned/required.

How to qualify


  1. Two (2) years of verifiable experience within the last five (5) years, working with a culturally diverse population performing a combination of at least two (2) of the following duties:
  • serving as a liaison between targeted communities and healthcare agencies;
  • providing culturally appropriate health education/information and outreach to targeted populations;
  • providing referral and follow up services or otherwise coordinating care;
  • providing informal counseling, social support and advocacy to targeted populations;
  • escorting and transporting clients;
  • providing courier /dispatcher functions;
  • performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date
unless otherwise noted.

Verification of Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. PLEASE BE SURE TO COMPLETE YOUR APPLICATION PRIOR TO SUBMISSION.

What else should I know?

Selection Procedures: 
The selection procedure will include evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. 

  1. Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.
  2. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions:
  3. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
  4. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
  5. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.
  6. DPH statement of Diversity, Equity and Inclusion
    The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

  • Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 

  • Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 

  • Desire to work with, relate to, serve, and support a diverse service population and workforce. 

  • Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Additional information regarding Employment with the City and County of San Francisco:

How to Apply:
 Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at or (415)554-2915.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.