Career Opportunity

Senior Product Manager, Technical Project Manager (Employee Journey) - San Francisco Digital HR - Human Resources (1053)

Recruitment: RTF0131488-01129349

Published: January 31, 2023

Accepting applications until: February 07, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco’s Digital HR team is charged with acquiring, building, and managing an evolving and innovative suite of tools and applications to create impact on our employees at every step of their journey from applicant through retirement. The small, but mighty (and growing), team drives people technologies throughout the City’s 35,000+ person workforce, rethinking the relationship that our teammates have with our systems. As part of a broader, human-centric approach to re-imagining human resources throughout the City, the Digital HR team also provides foundational data to help leaders make data-driven decisions.

What we believe

The Digital HR team believes in a City where technology is universally accepted as a tool for improving the daily life of our employees, our applicants, and, through them, our neighbors. 

Role description

The City is beginning to implement ServiceNow, in addition to other systems, as a central hub for HR processes that are utilized by the City’s diverse workforce at all levels. The Employee Journey Product Manager will work to coordinate and prioritize efforts to modernize the employee experience. This role is an advocate for our employees, an evangelist of digital transformation, and will amplify the voice of the customer in every engineering effort we undertake.

On a typical day you may:

• Consult and confer with customers and City leaders to identify priorities for development, change, and enhancement.
• Translate business functionality into digestible process maps, diagrams, and epics.
• Decompose epics into stories and work items, consulting with engineering teams on level of effort and time estimations.
• Take responsibility for projects from inception to delivery, coordinating work efforts with engineering teams, project executives, sponsors, and other stakeholders.
• Develop and conduct workshops with stakeholders and end-users to gather requirements and feedback for incorporation into work items and prioritized backlogs.
• Monitor and report on project budgets and forecast burndowns.
• Facilitate sprint planning sessions, backlog refinements, daily standups, and other agile meetings.

How to qualify

What you know

You have an excellent working knowledge of:

• Agile Project Management and continuous integration software delivery.
• Multi-tenant Platform-as-a-Service (PaaS) architectures.
• Stakeholder management and engagement.
• ServiceNow development and/or administration fundamentals and/or experience with workflow design/development with another cloud-based CRM or Platform-as-a-Service (PaaS) product.
• Requirements gathering techniques and facilitation exercises.

Preferred skills and qualifications

• Possession of a project management credential such as PMP or Prince2
• Possession of an agile credential such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Disciplined Agile Scrum Master (DASM), Agile Practitioner (PMI-ACP), or other comparable certification(s).
• Experience conducting user research and requirements gathering workshops.
• Experience managing delivery of SaaS or PaaS products in a go-to-market or continuous delivery environment.

Qualifying

You have at least:

• An associate’s degree in computer science, business, mathematics, or a closely related field, or a minimum 60 credit hours, of which at least 20 credit hours are in a field described above.

-AND-

• Three years of experience in an information systems, software engineering, systems analysis, or technical project management role.

You may substitute up to two additional years of additional experience, on a year-by-year basis, in exchange for the required education. One year (30 semester hours -or- 45 quarter hours) is equivalent to one year of full-time work experience.

What else should I know?

Compensation

Entry compensation for this role is between $117,598 and $147,966 dependent on education and experience. Salary increases every six-months up to top of pay band.

Not your typical government team

The Digital HR team is a small technology team nested within the City's Department of Human Resources. Our culture resembles the collaborative nature of a startup DevOps team, supporting the full lifecycle of each of the technology products that we acquire and build.

Hybrid work culture

We work in a hybrid environment, and you may be expected to work in the office on a regular basis 1 day per week and up to 3 days per week, based on team and project requirements. In-office workdays are flexible and can be tailored to fit your needs as well as the needs of the role.

Exempt employment

This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period of not-to-exceed three years. (Category 18) 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.