1053-Technology Analyst/Designer - Senior

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: Technology Analyst/Designer - Senior

JOB CODE: 1053

DEFINITION

Under general direction, oversees the more difficult and complex aspects of the systems and services development and improvement cycle, including needs analysis, cost-benefit analysis, structured systems and business interface analysis and design, feasibility analysis, technology and software assessment, user research needs analysis, project planning and management, system implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration

DISTINGUISHING FEATURES

The 1053 Senior Technology Analyst/Designer is the advanced journey level in the Technology Analyst/Designer series. Positions at this level are distinguished from the journey level 1052 Technology Analyst/Designers by the greater difficulty and complexity of the analytical tasks, and is distinguished from the Principal by the limited supervisory responsibilities or the responsibility for smaller projects. Positions at this level require highly specialized knowledge, abilities, skills and experience and often exercise independent judgement in the performance of their duties; and possess technical or functional expertise beyond that expected at the journey level. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. Employee has greater authority over assignments and decisions required to complete the work than lower level positions.

The Technology Analyst/Designer series is distinguished from the Technology Engineer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, design systems and services, and oversee implementation and ongoing improvement.

SUPERVISION EXERCISED

May provide limited supervision to professional subordinate positions, or assume responsibility for coordinating a defined program. However, supervisory responsibilities are ancillary to the main intent and focus of the positions.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems, interfaces, and business processes.

2. Analyze business and user needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the success criteria for digital products and services.

3. Determine service or system requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems.

4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.

5. May implement and enhance software; develop, test, debug and deploy new/modified pro-grams.

6. Provide technical support for digital products and services; consult on the analysis of an application; troubleshoot system problems; implement solutions.

7. Conduct system analysis and may conduct development or configuration activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert changes from test to production.

8. Interface with users to determine system needs and requirements; conduct research, interviews, and usability testing; collect and analyze user feedback and service performance to inform system, process, or service improvements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems.

9. Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize re-quests.

10. May provide technical production support for on-line and batch systems; assist with set processing schedule; update and produce reports.

11. Coordinate with outside vendors and contractors to complete projects and service re-quests; define, assign and evaluate their work.

12. May determine structure of databases; normalize data; perform conversion of data be-tween platforms; design, develop and generate routine and ad hoc reports in response to user needs.

13. Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: information system and digital service delivery; principles and practices of user experience and human-centered design; interactive or macro-based applications; functional requirements, structured systems or procedures analysis; personal computer applications development tools; system analysis and design; coding, testing and implementing complex programs; script/procedure languages; common operating systems software and relational database systems; network environments.

Ability or Skill to: communicate effectively both orally and in writing; establish and maintain good working relations with department personnel, staff, vendors, peers, and management; understand and learn a variety of business procedures and processes; use logic and analysis to solve problems; translate functional requirements into systems specifications; analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives; advise and provide interpretation to others how to apply policies, procedures and standards to specific situations; exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria;; prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

License and Certification:

Substitution:

One year of additional experience as described above may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

ORIGINATION DATE:

05/17/1997

AMENDED DATE:

06/27/16; 09/09/16; 11/03/23; 06/23/26

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation