Career Opportunity

Medical Records Technician Supervisor (2114) Multiple Positions - Department of Public Health

Recruitment: RTF0120184-01136009

Published: February 07, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The San Francisco Department of Public Health (SFDPH) has the mission to protect and promote the health of all San Franciscans.

We are seeking to fill two Class 2114 positions across multiple teams within the Department of Public Health: One position supports the Office of Compliance and Privacy Affairs (OCPA) Behavioral Health Services (BHS) Compliance Unit (functioning as a Compliance Auditor). The other position supports the San Francisco Health Network's Health Information Services division as a Medical Records Technician Supervisor.

• Application Opening – Friday, December 16, 2022
• Updated Application Deadline – Tuesday, February 7, 2023 
  Previously: Interested applicants are encouraged to apply immediately as this job ad may close at any time but no sooner than Wednesday, January 4, 2023
• Compensation: $43.6625 - $53.0500 hourly; $90,818.00 - $110,334 annually
• Appointment Type: Permanent Civil Service
• Employment Type: Full-Time

DPH Statement of Diversity, Equity and Inclusion
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
• Desire to work with, relate to, serve, and support a diverse service population and workforce. 
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Role description

Under general direction, this position will supervise multiple complex areas the unit ensuring efficient daily operations. The essential job functions include the following:

• Analyzes, reviews and audits medical record documentation for compliance with established policies, regulations and laws. Monitors and confirms revisions/corrective actions of health records by staff;
• Assists in the training and supervision of assigned clerical and technical personnel; including development of staff training materials, standard work protocols, and policies and procedures that serve to ensure consistency in the review, analysis and reporting of medical record compliance; 
• Consult, communicate and guide medical, psychosocial, and administrative staff (and other personnel) to obtain, review/analyze, correct and manage chart documentation/ ensure up-to-date accurate medical records.
• Implements review protocols to evaluate and abstract information from medical records for the preparation of summary reports to managers, executives and/or official agencies requesting medical information on patients. 
• Maintains statistical records on special studies; prepares narrative, statistical and graphic reports from across continuum of care.
• Assists medical staff in compiling data for research projects.
• When required, takes clinical records to court, attests to their authenticity and accuracy and assumes responsibility for the return of such records.
• Maintains awareness and knowledge of current standards and policies as they relate to Health Information Management and Revenue Cycle
• Performs other related duties as assigned.

How to qualify

Minimum Qualifications (required):

Experience: Two (2) years of experience equivalent to the level of City and County of San Francisco class 2112 Medical Records Technician, within the last five (5) years; AND

License and Certification: Possession of a valid Registered Health Information Technician (RHIT) Certification.

Substitution: Possession of a valid Registered Health Information Administrator (RHIA) Certification may substitute for one (1) year of the required experience and the RHIT certification.

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications by the final filing deadline unless otherwise noted

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Examination: (Weight = 100%): Qualified candidates will be sent a Supplemental Questionnaire (SQ) exam that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. A passing score must be achieved on the SQ in order to be placed/ranked on the Eligible List. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be placed in rank order according to their final score on the SQ. 

Supplemental Questionnaire will be evaluated in relations to the knowledge, skills and abilities required for this class which may include, but are not limited to: Knowledge or chart analysis and data abstraction; Knowledge of coding procedures; Knowledge of clerical procedures; Knowledge of medical and pharmaceutical terminology; Knowledge of legal provisions governing medical record practices; Knowledge of problem-solving process; Decision-making ability; Knowledge of supervisory practices; Ability to read and write ; Oral communication ability; Ability to operate a standard computer keyboard

Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible lists, shall not be made public unless required by law. However, an eligible list shall be made available to public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. The department may administer additional position-specific selection procedures to make final hiring decisions.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Select the “I’m Interested” button located at the top right of this page. Then, follow the directions on the screen.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional information regarding Employment with the City and County of San Francisco:

COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Other Conditions of Employment and Important Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodations
Veteran's Preference
Seniority Credit in Promotional Examinations
Right to Work
Copies of Application Documents
Diversity Statement

If you have any questions regarding this recruitment or application process, please contact Diane Zhou at diane.zhou@sfdph.org or (628)271-6703.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.