Career Opportunity

Health Worker III - Dept. of Homelessness & Supportive Housing (2587)

Recruitment: RTF0133304-01151995

Published: March 29, 2023

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About:

**Announcement extended through March 29, 2023 to allow for more candidates to apply. Application period will close on March 29, 2023.**

Application Opening: March 24, 2023
Original Application Deadline: March 28, 2023
Compensation Range: $72,930 - $88,582 annually
Recruitment ID: 133305-RTF0111304

Appointment Type

This is a Temporary Provisional Recruitment (TPV). Provisional is the term used when an appointment is made to a permanent, declared permanent or temporary position in the absence of an available eligible or eligible list or in an emergency which in either case, is time limited to a Charter maximum of three (3) years unless otherwise approved by the Board of Supervisors. Provisional appointees shall be separated as provided in Civil Service Rules Section 114 at the expiration of the maximum allowable time or upon expiration of the appointee’s temporary position. Provisional appointees serve at the discretion of the appointing officer.

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

The Department of Homelessness and Supportive Housing has several 2587 Health Worker III vacancies within their Permanent Supportive Housing/Support Services Division.

The 2587 Health Worker III with the Department of Homelessness and Supportive Housing (HSH) Housing Services Program provides case management services for the residents of the Star, Empress, Camelot, LeNain, Pacific Bay Inn, and Windsor Hotel. These hotels, located in the Tenderloin District, are permanent housing facilities that provide wrap-around services for formerly homeless individuals, many of whom have chronic medical and/or psychiatric illnesses.  Staffing is comprised of a Behavioral Health Clinician, who is the Clinical Lead for the team, and one or two case managers; some locations have an onsite registered nurse.

The position includes the following responsibilities:

• Coordinates wrap-around services for the residents
• Interviews potential new residents during the application process
• Provides one-on-one counseling and education services
• Demonstrates problem-solving skills
• Provides community education and information about mental health and substance use issues and services
• Provides client care in a manner that is both non-discriminatory and non-judgmental
• Performs crisis intervention activities
• Initiates and participates in group social and educational activities
• Maintains clinical records and other necessary paperwork
• Communicates effectively and collaborates with members of the inter-disciplinary team, primary care providers and members of the community
• Assesses clients who may have substance abuse problems and mental health issues
• Participates in weekly socialization activities with the residents which includes shopping for food at the Food Bank
• Lifts boxes which may weigh up to 50 pounds
• May include additional duties as assigned

How to qualify

Experience: Two (2) years of verifiable experience within the last five (5) years, working with a culturally diverse population performing a combination of at least two (2) of the following duties:

• serving as a liaison between targeted communities and healthcare agencies;
• providing culturally appropriate health education/information and outreach to targeted populations;
• providing referral and follow up services or otherwise coordinating care;
• providing informal counseling, social support and advocacy to targeted populations;
• escorting and transporting clients;
• providing courier/dispatcher functions.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Two (2) years experience working with homeless individuals on the street and/or in Shelters/Navigation Centers or providing street outreach services
• One (1) year experience working with people with severe mental illness in a residential setting or inpatient program
• Comfort and familiarity working within a harm reduction model
• Fluency in English and Spanish
• Experience with facilitating social and educational group activities
• Knowledge of primary care, psychiatric services, social service programs, residential treatment programs available to the urban pool in San Francisco and the referral process
• Ability to work independently

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Applications will be screened for relevant qualifying experience and education. Additional mechanisms may be implemented in order to determine candidate’s qualifications.  Only those applicants who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

What else should I know?

Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

Tuberculosis Screening

Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Christine Salam, at christine.salam@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.