Career Opportunity

Human Services Technician- In-Home Supportive Services (IHSS) Program - San Francisco Human Services Agency (2904) (132457)

Recruitment: RTF0132456-01133765

Published: April 10, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

AMENDED AND EXTENDED OR INFORMATIONAL PURPOSES ONLY

This announcement has been amended and extended to reflect changes with the application deadline. Applicants who already applied under Recruitment TPV-2904-132457 during filing period April 5, 2023 through April 9, 2023 need not reapply and will be included in the applicant pool.

4/10/2023: Extended application deadline to April 21, 2023

Exam Type: Temporary Provisional (TPV)

Fill Type: Temporary provisional (TPV) appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years. 

• Application Opening – April 5, 2023
• Application Deadline – April 18, 2023; April 21, 2023
• Compensation: $71,032.00- $86,294.00 Yearly; https://careers.sf.gov/classifications/?classCode=2904&setId=COMMN
• List ID: TPV-2904-132457; RTF0132456-01133765

Language Special Condition- Bilingual Proficiency:

This position requires bilingual profiency in Russian.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency.

WHO WE ARE

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under immediate supervision, the Human Services Technician assists Social Workers in the careful and courteous provision of supportive services to clients of Human Services programs. Services may include but are not limited to: case aide work assisting clients of various ages and ethnic groups, and the enrolling, training, payment of and monitoring In Home Support Services (IHSS) providers.

Essential Duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Consult with professional staff regarding casework and recommend casework services, prepare reports, attend required meeting and trainings.
2. Perform general  office duties including photocopying, filing, answering the telephone, maintain case files, complete various forms and using a computer.
3. Maintain case records related to client information; update case records; prepare and submit required reports and complete casework related documentation.
4. Assist Social Workers in providing a variety of child and adult social services; Refer clients in need of case work services to members of Human Services staff.
5. Learn and maintain knowledge of payment procedures in order to correctly enroll, pay and monitor IHSS providers, exercise appropriate work standards and follow state regulations associated with independent providers serving clients.
6. Answer questions of independent providers regarding timesheets and paychecks; meet with clients and independent providers when there are problems with service or service expectations. 

How to qualify

Experience:

One (1) year of experience in a providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

Substitution:

Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

License and Certification: Some positions may require possession of a valid California Class C driver license and a good driving record.

Language Special Condition- Bilingual Proficiency:

This position requires bilingual profiency in Russian.

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1 and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown, by telephone at (415) 557-5559 or by email at patrice.brown@sfgov.org. 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.