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Career Opportunity

Epic Ambulatory Applications Technical Lead - Technology Expert I DPH 9976

Recruitment: RTF0133505-01145406

Published: May 22, 2023

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time
 

About:

The San Francisco Department of Public Health’s (SFDPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

Role description

Under the direction of the Epic Ambulatory Applications Manager, the Epic Ambulatory Applications Technical Lead supports all of the various parts of the systems development cycle, including systems analysis, design and build. The Technical Lead effectively collaborates with application analysts assigned to the Epic teams, understands Epic's Ambulatory applications suite and integration with Epic applications and is a proficient builder. The Technical Lead will guide DPH to best leverage the Epic Ambulatory applications suite through metric-based measures. The Technical lead will balance a commitment to support in addition to implementing new projects in accordance with the DPH Epic plan.

Duties Include

  • Provides direct ongoing guidance and/or supervision to other IS Business Analysts, or serves as the top application authority for one or more related application modules or systems
  • To support the design, build, implementation and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health
  • To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
  • As a member of a multi-disciplinary team, translate functional requirements into application build
  • Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
  • Maintains all system configuration and build parameters for application modules
  • Use logic and analysis to solve computer and application module problems
  • Exercise judgment, decisiveness and creativity in an environment subject to frequent change
  • Prepare test plans, documentation and training materials; work with venders to prepare technical specifications and scopes of work
  • Prioritize competing requests for services
  • Application module optimization in conjunction with stakeholders
  • Manage critical timelines effectively
  • Manage communication between applications
  • Application/module implementation and testing
  • Clearly document work and adhere to change control procedures
  • Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans
  • To perform other duties as assigned

Desirable Qualifications

  • Experience with full lifecycle of Epic implementation and/or Epic upgrade. 
  • Epic Certification or Proficiency in EpicCare Ambulatory AND (MyChart OR Wisdom OR Kaleidoscope OR Bones OR Nephrology OR EpicCare Link OR Compass Rose)
  • Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, C-CDA, & FHIR APIs.
  • Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events
  • Background and knowledge of clinical workflows, including charging
  • Proficiency with basic word processing and presentation applications (i.e., MS Office: Word, Excel, PowerPoint).
  • Knowledge of flow diagramming applications and collaboration platforms, SharePoint.

 

How to qualify

Minimum Qualifications
⚠️All Required Before Applying⚠️

  • ① Certification
    • Epic Certification
      OR
    • Proficiency in EpicCare Ambulatory
  • ② Experience 
    • Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management
      • Including five (5) years of experience in Epic Ambulatory or supporting Epic applications
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 
  • ③ Education
    • An associate or higher degree from an accredited college or university
    • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years)
      • One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

What else should I know?

HOW TO APPLY 
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

DPH Health Critical Requirements and Information
Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

Additional information regarding Employment with the City and County of San Francisco

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eliot.Watt@sfdph.org 628-271-6704.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.