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Career Opportunity

CAD ADMINISTRATOR, Department of Emergency Management (1042)

Recruitment: RTF0139277-01152447

Published: October 24, 2023


Sandy Chan -
Angie Ignao -
Kacie Kesler -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Emergency Management
Job class: 1042-IS Engineer-Journey
Salary range: $131,976.00 - $165,984.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


Application Opening: September 29, 2023 
Application Deadline: File Immediately. This announcement may close at any time after 5:00 pm on October 13, 2023  
Compensation Range: $129,064 - $162,344 Annually  

This is a Temporary Exempt appointment not to exceed three (3) years. However, appointees would have an opportunity to reapply for an additional term. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.  This is a full time, 40 hours per week appointment.  

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit  

Role description

Under general direction of the Principal IS Engineer, the CAD Administrator will maintain current CAD system functionality, stability, and performance in a 24/7/365 environment. This position will focus on fire department dispatching to escalate issues with configuration/functionality to CAD project team and provide CAD configuration support for the new CAD system which will include functional and configuration validation and acceptance testing duties.  During implementation and after cut-over will be responsible for following up on reported issues and validation of resolution. 

Essential duties include but are not limited to:  

  • Gain understanding of the current CAD system for use in understanding, configurating and supporting the new CAD system. To that end, maintain overall performance of the current CAD system.  Perform regular analysis to isolate the source(s) of problems which may result from software, hardware, and/or operator error.  Diagnose and resolve problems to enhance the dependability and accuracy of the CAD systems.  Consult with systems' vendors/suppliers to troubleshoot as needed. 
  • Perform routine hardware, operating system, and software maintenance including database management and maintenance.  Coordinate service with vendors/suppliers as needed. 
  • Administer system security controls to protect access, integrity, function, and security of system data files both in the current CAD, to gain understanding of current practices and procedures to apply to the new CAD system. 
  • Attending all training relevant to job duties for the new CAD system. 
  • Working as a member of the CAD Replacement Project, serve as the primary point of contact to provision, and support provisioning of the new CAD system provisioning for the FD/EMS disciplines.
  • Expect to participate in testing/troubleshooting the new CAD as needed both before and after cutover. 
  • Serve as point of contact for dispatch to resolve inquiries and technical requests with a focus on fire department dispatching.  
  • Serve as point of contact and subject matter expert for fire department dispatching and systems for current CAD and the new CAD systems. 
  • Handle calls for service (system problems/outages) during on-duty and off-duty hours for P2 and P1 issues.  May be required to provide 24 hours on call support for technical issues as defined by the severity of the issues and availability of other CAD on-call personnel. 
  • Receive and evaluate system modification recommendations generated by users to aid in performance of their duties; both in the current CAD and the new CAD. 
  • Consult/advise with user agency representatives, such as DEC, SFFD, SFPD, and SFMTA, on the configuration, feasibility and implementation of CAD hardware and software products.  Maintain accurate records of accountability/viability of system equipment.  
  • Manage frequent contact and interruptions throughout the working shift, and respond after-hours by providing technical support to users, troubleshooting interface, and application issues related to current CAD and new CAD after cutover. 
  • Work with the current CAD vendor to decommission the current CAD after cutover to the new CAD system and ensure the historical CAD data is preserved. 

Other Duties: 

  • Participate in departmental staff meetings and other organizational events at the 911 Center and Information Technology Department. 
  • Engage additional IT staff and/or other resources as necessary to accomplish critical job duties. 
  • Perform other duties as assigned by manager, new CAD system program manager, Chief Information Officer, or their designee(s).  
  • Attending vendor-sponsored training events and regional user group training for the new CAD system. 
  • Setup/verify/validate server backups to a remote backup device both for current CAD and new CAD systems. 
  • Reviewing and resolving incidents and service requests related to the current CAD and the new CAD systems. 
  • Make recommendations on improvements to the current CAD or new CAD to increase system reliability and/or functionality. 
  • Support the implementation of the CAD Replacement Project.

How to qualify

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND 

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network,  

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. 

Desirable Qualifications

  • Experience related to working in public safety.  
  • Experience working with public safety software and or IT systems.  
  • Experience working in a 24/7 IT environment.  
  • Verifiable/recent experience providing support for 9-1-1 or Computer Aided Dispatch systems. 

VERIFICATION: Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

What else should I know?

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.  

Additional Information Regarding Employment with the City and County of San Francisco:  

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.  

Select the “Apply Now” button and follow instructions on the screen.  

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.    

Analyst Information: If you have any questions regarding this recruitment or application process, please contact Angie Ignao at   

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.