1042-Technology Engineer

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

JOB CODE: 1042

TITLE: Technology Engineer

DEFINITION

Under direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the technical contributor for systems or platforms.

DISTINGUISHING FEATURES

The 1042 Technology Engineer is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported and is more independent than the 1041 Technology Engineer - Associate level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on systems and platforms. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion

and for overall results.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

SUPERVISION EXERCISED

May provide direction to subordinate Engineer staff and other technical staff. May provide consultation and guidance to all other Technology job families. Such responsibilities are ancillary to the main intent and focus of the position.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Determine requirements for the development or enhancement of systems or platform that support the backbone for City and County of San Francisco's technology. May research and conduct feasibility studies on new technologies.

2. Design, plan, integrate, test, implement, document and enhance the physical and logical components of a system or platform network. This may involve the analysis and evaluation of systems software, hardware and communications strategies.

3. Analyze, detect, identify and correct systems or platforms.

4. Provide 24-hour on-call support for incident response, troubleshooting, and recover procedures for mission-critical services.

5. Act as the liaison between vendors, technical support hot-lines and departments to resolve systems or platform problems. Assist in the coordination and implementation of measures through vendor collaboration.

6. Facilitate the demonstration and training of staff in the use of new technology products.

7. Document procedures and troubleshooting techniques related to systems/platforms develop and review documentation prior to general distribution.

8. Plan, develop and implement backup, disaster recovery, and business continuity procedures for systems and platforms.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: the functions and interactions of the core hardware and software components that comprise a large system or platform. Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot large complex systems, platforms, or networks across similar and dissimilar technology platforms.

Ability or Skill to: determine the system software, platform or networking requirements to plan for or enhance the core infrastructure, application, or data needs for the Enterprise system or network. Solve problems with minimal disruption or impact to the system or network. Exercise judgement, decisiveness and creativity in designing, planning, troubleshooting and integration of systems or platforms based on the potential benefits and/or consequences. Develop alternative solutions within established guidelines and standards. Communicate effectively; establish good working relationships with other IT professionals, vendors, management and departments. Read and understand professional journals, manuals and literature. Prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.

License and Certification:

Substitution:

One year of additional experience as described above may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

ORIGINATION DATE:

05/17/1997

AMENDED DATE:

06/27/16; 09/09/16; 11/03/23; 06/23/26

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation