1042-IS Engineer-Journey

Job description

City and County of San Francisco

Department of Human Resources

JOB CODE: 1042

TITLE: IS Engineer - Journey

DEFINITION

Under direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances large complex systems or networks consisting of a combination that may include mainframes, mini-computers, LANs, WANs and the physical and logical components that integrate these systems together as an enterprise networking backbone. Serves as the technical architect and systems integrator for large complex systems or networks.

DISTINGUISHING FEATURES

The lS Engineer is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported, and is more independent than the Assistant level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on large complex systems and networks. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results.

SUPERVISION EXERCISED

May provide direction to subordinate Engineer staff and other technical staff. May provide consultation and guidance to all other IS job families. Such responsibilities are ancillary to the main intent and focus of the position.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Determine requirements for the development or enhancement of large complex systems or networks that serve as a data processing backbone for City and County of San Francisco's information technologies infrastructures. May research and conduct feasibility studies on new technologies.

2. Design, plan, integrate, test, implement, document and enhance the physical and logical components of a large complex system or network. This may involve the analysis and evaluation of systems software, hardware and communications strategies.

3. Perform systems integration for interoperability over dissimilar platforms and technologies. This may involve the integration of various protocols, systems software, hardware and communications platforms.

4. Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.

5. Write "user exits" to customize large systems software which may involve specialized programming languages.

6. Analyze, detect, identify and correct complex systems software or hardware deficiencies.

7. Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

8. Act as the liaison between vendors, technical support hot-lines and departments to resolve complex systems or network problems. Assist in the coordination and implementation of corrective measures; this may involve site visits, telephone assistance, remote systems or network management, and participation in technical committees.

9. Facilitate the demonstration and training of staff in the use of new hardware or software products.

10. Plan, implement and maintain upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

11. Document procedures and troubleshooting techniques related to systems/networks software and hardware; develop and review documentation prior to general distribution.

12. May plan, develop and implement backup and disaster recovery procedures for large systems and networks.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: the functions of the core hardware and software components that comprise a large system or enterprise network. Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot large complex systems or networks across similar and dissimilar technology platforms.

Ability or Skill to: determine the systems or networking requirements to plan for or enhance the core data processing needs for the Enterprise system or network. Solve problems with minimal disruption or impact to the system or network. Exercise judgement, decisiveness and creativity in designing, planning, troubleshooting and integration of large complex systems or networks based on the potential benefits and/or consequences. Develop alternative solutions within established guidelines and standards. Communicate effectively; establish good working relationships with other IS professionals, vendors, management and departments. Read and understand professional journals, manuals and literature. Prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. May require bending, stooping and/or crawling in order to install or repair computer systems hardware. May require hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. May involve extensive VDT exposure.

PROMOTIVE LINES

ORIGINATION DATE: 05/17/1997

AMENDED DATE: 06/27/16; 09/09/16; 11/03/23

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation