Skip to content

Career Opportunity

ServiceNow Developer Architect Technology Expert I (HYBRID) DPH 9976

Recruitment: RTF0134138-01131922

Published: November 09, 2023


Eliot Watt -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time


Amended to Reflect a Change to Minimum Qualifications

The San Francisco Department of Public Health’s (SFDPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

  • ✅ START with this Required Questionnaire
  • Annual Compensation 
    $150,124 - $213,668
  • 🏢 Hybrid Work 🏡
    Work in the office and sometimes remotely
  • Application Deadline  
    On or after 5/28/2023

The ServiceNow Developer/Architect will be a senior member of the Information Technology Service Management (ITSM) Team that streamlines and automates business processes. As the team’s top technical expert, you will provide guidance on the design, architecture, build, and maintenance of SFDPH’s ServiceNow platform.

Role description

Duties Include  

  • Assume technical responsibility for completion of major ServiceNow projects
  • Advise IT and business partners on ServiceNow architecture, capabilities, and best practices
  • Develop custom applications to automate business processes, including complicated workflows and user interfaces
  • Write client scripts to optimize user experience (UX)
  • Perform application testing of new and existing products
  • Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles.
  • Work closely with business analysts on the ITSM team to translate business requirements into ITSM products
  • Teach ITSM business analysts about technically complex elements of ServiceNow administration
  • Partner closely with UX analysts to incorporate design thinking and user feedback into ITSM products
  • Design and perform system integrations between ServiceNow and other technologies
  • Supervise technical elements of system version upgrades to stay within one release version of the latest ServiceNow version (n-1)
  • Create sufficiently detailed technical documentation so that peer developers/architects can understand, troubleshoot, and replicate ITSM products
  • Advise ITSM team on technical architecture and strategy-level questions related to ServiceNow development

How to qualify

Minimum Qualifications
⚠️Both ① & ② Required⚠️

  • ServiceNow Certification
    • Either "System Administrator," "Developer," "Architect," "Application Specialist," or "Implementer"
  • Experience 
    • Five (5) years of total experience working in a technical developer/architect role on ServiceNow projects
      • Including 2 years of this ServiceNow experience:
        • Creating reports
        • Writing client scripts
        • Performing system integrations with other technologies
        • Building complex business process workflows
        • Administering the Service Portal
  • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 

Desirable Qualifications  

  • Experience in a healthcare setting
  • Experience working on ServiceNow projects for a government organization
  • Experience with Lean process improvement
  • Expertise in web design
  • Excellent written and verbal communication skills

What else should I know?

After this job ad is unpublished, applicants will receive a link to submit a Questionnaire to assess their Minimum Qualifications. 

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications. Only applications that meet Minimum Qualifications can advance.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by an amendment at the top of this job announcement.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

Contact 628-271-6704

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.



The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.