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Career Opportunity

ADA Coordinator (Programs) - Dept. of Homelessness and Supportive Housing (2917)

Recruitment: RTF0131795-01152042

Published: November 28, 2023


Latasha Collins -

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Department: Homelessness and Supportive Housing
Job class: 2917-Program Support Analyst
Salary range: $119,132.00 - $144,846.00
Role type: Temporary Provisional Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Contact us for more information
Rule: Contact us for more information
List type: Contact us for more information


People with disabilities make up a significant portion of the population experiencing homelessness. Are you interested in applying your knowledge of ADA and disability public accommodation access and best practices to help support persons experiencing homelessness? If so, please consider applying to our ADA Coordinator (Programs) position at the San Francisco Department of Homelessness and Supportive Housing.

This job announcement is being re-opened to allow time for additional applicants to apply. Previous applicants do not need to reapply.

Appointment Type
This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Specific information regarding this recruitment process are listed below:

  • Application Opening: November 16, 2023
  • Application Deadline: May close at any time but not before December 8, 2023
  • Compensation Range: $116,506 - $141,648 annually
  • Recruitment ID: TPV-2917-131796; RTF0131795

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

The ADA Coordinator (Programs) will develop, coordinate, and monitor physical and programmatic access and ADA compliance of HSH’s programs and services. They will collaborate with teams across the Department to help create and foster tailored and more accessible services and housing to meet the housing needs of persons with disabilities in San Francisco.

What You'll Be Doing-The duties specified below are representative of the range of duties assigned to this position and are not intended to be an inclusive list.

  • Act as HSH’s lead ADA subject matter expert for client access. Provide consultation and training to internal HSH staff and contracted providers. Ensure consistency in the department’s response to programmatic ADA related issues. Support other HSH staff who directly interface with clients and contracted providers to ensure that they are able to respond timely and appropriately to ADA related requests and complaints. May research or support staff to explore whether and what type of accommodation might be provided.
  • Lead ADA Coordination meetings with subject matter experts from HSH’s divisions, such as the Programs Division, Real Estate and Facilities.
  • Serve as HSH’s lead point of contact with the Mayor’s Office on Disability (MOD). Receives and coordinates the department’s written response to all inquiries, complaints and requests related to access/accommodations from MOD, within 30 days of receipt.
  • Attend meetings with representatives from other City Departments including other ADA Coordinators, staff from the MOD, the Human Rights Commission, and the City Attorney’s office, regarding citywide ADA-related issues.
  • Develop, implement, and train staff on a standard Reasonable Accommodation request and review process with the goal of ensuring accessibility and disability-related concerns are appropriately handled across all HSH program areas.
  • Develop, update, and deliver an annual ADA training for HSH internal staff and site staff of all HSH-funded providers to ensure compliance with ADA, reasonable accommodation policies, Access to Shelter Programs for Persons with Disabilities, State and Federal Fair Housing laws, and department tracking and reporting requirements.
  • Develop and maintain systems to track all ADA requests, complaints, and outcomes; monitor for compliance with policies and procedures; produce monthly and annual reports; and ensure protocols are in place for uploading accommodation decisions to the client file in the ONE System.
  • Consult with HSH staff and contracted providers during the new program/site design process to ensure that both physical sites and operational program designs are accessible and functional.
  • As part of the City’s standard grant review package - review and sign off on the Disability Checklist and other mandatory forms requiring approval by the Board of Supervisors.
  • Partner with the HSH teams to ensure contract and grant agreement monitoring tools appropriately capture ADA compliance requirements; ensure communication accessibility to persons with disabilities; monitor and manage the physical accessibility issues related to City-owned and leased shelter/housing sites; and to help inform capital improvement budget requests.

How to qualify

Minimum Qualifications

A Baccalaureate degree from an accredited college or university.

Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter nits equals one year).

Substitution for Experience: Possession of a master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

  • Two years of verifiable experience working with residential programs for low income or homeless people
  • Experience in evaluating or assisting public entities in evaluating the accessibility of facilities under Title II of the ADA.
  • Knowledge of current Federal, State, and City public accessibility standards.
  • Experience in coordinating and developing ADA compliance programs; ability to evaluate, recommend and implement improvements to programs.
  • Experience creating and maintaining strong relationships with housing/shelter providers and clients.
  • Strong organizational skills, ability to manage several different projects simultaneously, detail-oriented, ability to remain flexible to changing program needs; ability to collaborate in a team environment and take individual initiative to lead projects.
  • Experience with contract/grant administration and budget administration.
  • Excellent communication and interpersonal skills.
  • Ability to handle confidential information with discretion.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: 
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants' qualifications. Only those applicants whose experience and qualifications best match the position will be  invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco: 

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Latasha Collins at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.