Career Opportunity

Permit and Citation Clerk - San Francisco Municipal Transportation Agency (9504) - (T00104)

Recruitment: REF39744F

Published: April 02, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a San Francisco Municipal Transportation Agency Class Based Test.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: Tuesday, April 2, 2024
Deadline to Apply: Monday, April 8, 2024
Compensation Range: $78,104-$94,978/year (For more information, click here.)
Recruitment ID: CBT-9504-T00104

Role description

Under immediate supervision, performs routine clerical work in processing and receiving payments for parking citations, transit fare evasion citations and other transit-related citations; issuing residential parking permits; sales for transit or parking related products; reviewing protests of citations; and performing related duties as assigned.

Examples of Important and Essential Duties:
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list:

1. Issues Residential Parking Permits; accepts payments for parking citations, transit fare evasion citations and other transit-related citations in compliance with departmental policies and procedures; sales for transit or parking related products; processes online media sales.
2. Receives and accounts for large amounts of cash, check, and credit card payments from the collection of fees and fines, calculates and provides accurate change, including balancing cash drawer and preparing daily cash reconciliation; processes checks and credit card or debit card payments. Issues receipts for payments received.  Adjusts incorrectly processed transactions.
3. Explains existing administrative policies governing the activities of the section to the general public and other City personnel.
4. Reviews customer citation problems and/or citation protests, determines appropriate actions, and provides options to the customer; determines eligibility and processes simple contracts for community service program and other applicable programs. Determines validity of protests for citations issued as submitted in written requests.
5. Disseminates information and responds to routine inquiries by communicating effectively, in written and oral form, with the public and City personnel. This includes responding to a variety of inquiries via telephone, mail, email and in-person, and routes to appropriate department(s) or individual(s).  Schedules customers for Administrative Hearings.  Brings unresolved issues to the attention of the supervisor or management.
6. Reviews and checks customer account history and documents for completeness, accuracy and eligibility; performs data entry to update customer account history in the computer database; enters appropriate notations in customer file.
7. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, fax machines, credit card machines, cashiering machines, counterfeit bill machines, document shredders, printers, phone system and reporting equipment.
8. Processes mail: opens, time stamps, sorts and distributes incoming mail; stuffs and seals envelops.
9. Files, maintains, and retrieves electronic and paper documents, records and correspondence in accordance with established records retention procedures.
10. Retrieves and returns lost and found items to verified owner; explains lost and found policies with customers; verifies customer’s identity.
11. Performs related duties and responsibilities as assigned.

Nature of Work: requires frequent keyboarding, standing and/or sitting for long periods of time, multitasking at a counter, getting up and down, using a variety of equipment; long periods of talking with customers in person or on the phone; and bending, twisting and turning.

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Experience:
One (1) year (2000 hours) of verifiable clerical experience providing information to customers, responding to questions and complaints from the public, and preparing letters, memos and maintaining variety of reports.  Six (6) months of the above experience must have included handling cash and receiving money, processing checks and credit/debit card payments, applying payments to appropriate customer accounts and reconciling daily collections within the last five (5) years.

OR

Possession of a certificate of completion from the San Francisco Department of Human Services Agency's Career Pathway Clerical Administrative Program.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the automatic calculation to determine full-time employment.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at here.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Process:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Exam Components: (General Exam Process Information)
Written Multiple-Choice Examination (Weight - 100%)
Candidates deemed eligible and admitted to the examination process will be invited to participate in a written multiple-choice test designed to measure knowledge, skills and abilities in job-related areas that may include but not be limited to: knowledge of cash handling methods; mathematic ability; problem-solving ability; and interpersonal ability.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR Website.

What else should I know?

Eligibility List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Director of Transportation.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)]

The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at Civil Service Commission | San Francisco (sf.gov)

Additional Information Regarding  Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• SFMTA Employee Wellness Program 
• Diversity Statement

How to Apply:
Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit https://careers.sf.gov/
2. Type “9504” into the "Search by class or keyword" field
3. Click the link to open the job ad
4. Select the “Apply Now" button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Susan.Lee@sfmta.com. SL I CBT-9504-T00104 I Entrance

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.