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Career Opportunity

Technology Expert I - Epic Professional Billing DPH 9976

Recruitment: RTF0144115-01128357

Published: May 15, 2024


Juan Pablo Gonzalez Sandoval -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time


-Re-opening position, if you already applied there's no need to reapply.-

The Department of Public Health (DPH) is accepting applications for a Permanent Exempt (PEX) Technology Expert I 9976 position to help design, develop, implement, maintain, optimize and support DPH's unified electronic health record solution.

The Mission of SFDPH is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Department of Public Health (SFDPH) is the largest Department within the City and County of San Francisco. With an annual operating budget of $2.4 billion, SFDPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being of all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.

Role description

The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record [EHR]. Under the direction of the Epic Access & Revenue Cycle Manager, the Epic Professional Billing Applications Technical Lead supports all of the various parts of the systems development cycle, including systems analysis, design, and build. The Technical Lead effectively collaborates with application analysts assigned to the Professional Billing team, understands Epic's Professional Billing application and integration payment processing systems, and is a proficient builder. The Technical Lead will guide DPH to best leverage the Epic Professional Billing system through metric-based measures and to increase utilization of Epic’s Professional Billing Application(s) including Professional Billing, Claims, and Remittance. The Technical lead will balance a commitment to support in addition to implementing new projects under the DPH Epic plan.

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third-party clinical and financial systems and devices. The ideal candidate will have an understanding of the workflows of Electronic Health Records in the outpatient areas and the impact on revenue workflows. This position will manage the Resolute Professional Billing, Claims, and Remittance modules of Epic Electronic Health Record and associated integration with various other Epic modules and third-party payment processing applications.

Ideal Working Knowledge

  • Billing office-related workflows, front desk registration/coverage workflows, and clinical charge capture workflows
  • A wide array of integration points, utilizing standards such as HL7 and Health Care Claims 276/277 and 837
  • A wide array of integration points including but not limited to utilizing standards such as HL7, C-CDA, & FHIR APIs
  • Revenue cycle metrics, KPIs, and process improvement techniques relative to these areas
  • Information Technology change control policies & procedures
  • Flow diagramming applications, e.g., Visio
  • Collaboration platforms, e.g., Microsoft Teams & SharePoint

Duties Include

  • Provides direct ongoing guidance and/or supervision to other IS Business Analysts, or serves as the top application authority for one or more related application modules or systems
  • To support the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health
  • To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices
  • As a member of a multi-disciplinary team, translate functional requirements into application build
  • Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers, and management
  • Maintains all system configuration and build parameters for application modules
  • Use logic and analysis to solve computer and application module problems
  • Exercise judgment, decisiveness, and creativity in an environment subject to frequent change
  • Prepare test plans, documentation, and training materials; work with vendors to prepare technical specifications and scopes of work
  • Prioritize competing requests for services
  • Application module optimization in conjunction with stakeholders
  • Manage critical timelines effectively
  • Manage communication between applications
  • Application/module implementation and testing
  • Clearly document work and adhere to change control procedures
  • Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans
  • To perform other duties as assigned

Desirable Qualifications

  • Experience with the full lifecycle of Epic implementation and/or Epic upgrade
  • Epic Certification OR Proficiency in Professional Billing AND Claims
  • Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events
  • Background and knowledge of clinical workflows, including charging
  • Understanding of the core functions and processes of the billing office
  • Understanding of the billing office's integration with other departments in the organization
  • Good comprehension of revenue cycle management
  • Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint)
  • Knowledge of flow diagramming applications and collaboration platforms, SharePoint

How to qualify

⚠️ⒶⒷⒸ Required Before Applying⚠️


  • Ⓐ At least 7 total years* experience in
    • System Administration
    • Information Systems Development, Maintenance and Support
    • Information Technology Project Management
  • Including
    • Ⓑ 5 years experience Epic Professional Billing or supporting Epic applications


  • Ⓒ An associate degree** in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units, i.e., at least 60 semester or 90 quarter credits/units with a minimum of 20 semester or 30 quarter credits/units in computer science or a closely-related field

*One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week).

**Additional experience as described in may substitute for , the required degree, on a year-for-year basis (up to a maximum of 2 years). One year is equivalent to 30 semester units/45 quarter units with a minimum of 10 semester/15 quarter units in Computer Science or a closely related field. Additional education cannot substitute for experience. 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, (628)2717243.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.