Career Opportunity

Equal Employment Opportunity (EEO) Program Manager - Department of Human Resources (0923) (148530)

Recruitment: REF43182F

Published: August 06, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this examination process are listed below.

• Application Opening – July 19, 2024
• Application Deadline – August 1, 2024
• Compensation for Range A: $139,594 - 178,178 Annually
• Work Schedule: Hybrid - Remote and Onsite at 1 South Van Ness Ave, 4th Floor, San Francisco, CA
• Recruitment ID: RTF0148529-01135415

Role description

The EEO Division is the City’s central resource on equal employment opportunity matters for a workforce of over 30,000. The division directly investigates and resolves EEO claims for more than 55 City departments. The division provides critical EEO training for employees, and implements policies around issues like lactation at work and gender-neutral bathrooms. The division helps find reasonable accommodations for disabled employees under the Americans with Disabilities Act (ADA), and its leave management group helps employees and departments understand the complex array of leaves available under local, state, and federal law. Finally, the division analyzes and reports on City workplace diversity and EEO complaints and trends across the City.

What you’ll be doing:

The EEO manager’s responsibilities are high-level and complex.  You will be a consultant, advisor, and subject matter expert in all aspects of EEO policy and investigation, workforce diversity, and the ADA reasonable accommodation process.

You will monitor and evaluate the City’s EEO program to ensure all departments comply with City policies, as well as local, state, and federal law. Essential duties include, but are not limited to:

• Providing technical assistance to departments on EEO matters.
• Analyzing departmental complaint data, advising City departments of trends, and recommending actions.
• Representing the City as an EEO subject matter expert during litigation and settlement of individual EEO complaints, and mediation with external agencies.
• Investigating highly sensitive and confidential matters involving high-level officials on EEO and other workplace issues. 
• Presenting before the Civil Service Commission, Board of Supervisors, and other boards on EEO matters.
• Designing and delivering training programs for managers, supervisors, and employees in EEO, ADA, and related topics.
• Directing and supervising the activities of EEO Program Specialists and Senior Specialists and/or coordinating and monitoring the work of consultants and contractors.
• Coaching,evaluating, and performance managing EEO staff.
• Ensuring efficient division operations by helping develop and implement operational policies.
• Carrying out reforms to make the EEO complaint process more efficient for EEO staff and participants in the EEO complaint process.

How to qualify

Education

• Possession of a Bachelor's degree from an accredited college or university; AND

Experience

• Four (4) years of professional level Equal Employment Opportunity (EEO) experience with major duties including development and implementation of EEO goals and objectives, investigation or resolution of employment discrimination and sexual harassment complaints, and interpretation and application of EEO, ADA/FEHA and other pertinent laws, regulations and guidelines of which one (1) year experience must have been similar to class 1231 Equal Employment Opportunity Programs Senior Specialist that perform more complex and sensitive investigations.

Substitution

Experience Substitution - Possession of a Juris Doctorate (J.D.) or a Master’s degree in Public Administration/Public Policy, Personnel Administration, Human Resources Management, or Business Administration may be substituted for one (1) year of the professional level EEO experience as described above under the minimum qualifications.

Education Substitution - Verifiable professional EEO experience as mentioned under the minimum qualifications may substitute for up to two years of the required education on a year-for-year basis.  (30 semester units/45 quarter units equal one year.)

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience supervising a team of professional staff responsible for EEO and ADA/FEHA activities and projects.
• Ability to analyze data, define problem areas, formulate recommendations, and implement solutions for complex issues or problems.  
• Ability to communicate effectively across all communication platforms both orally and in writing. 

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

2. Supervisory Test Battery (STB) (weighted 40%) - Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skills; Human Resources Management; Team Building; Communication & Conflict Management.  This is a standardized examination, and therefore, test questions and answers are not available for public inspection or review.

3. Supplemental Questionnaire Exam (weighted 60%) - Candidates will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Candidates who pass the supervisory test battery will have their supplemental questionnaires rated and scored by a panel of subject matter experts.

A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire Examination must be achieved in order to be placed/ranked on the Eligible List.

Score Banking: Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Certification Rule - The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement:

This is a Position Based Test conducted in accordance with Civil Service Rule 111A. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected and, if so, an amended note will be posted on this official job announcement.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exam
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment, please contact David.catoe@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.