Career Opportunity

Journey Cloud Engineer - Department of Technology (1042)

Recruitment: RTF0149149-01130947

Published: September 09, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/nFgropUwPwDj5YwE9

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security, pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Generous paid time off, family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

The Cloud Center of Excellence (CCoE) is responsible for mission-critical infrastructure that supports citywide, essential public services in the City and County of San Francisco. The CCoE provides a centrally managed infrastructure service that is offered to 50+ City and County of San Francisco departments. The service offering includes both design and architecture, as well as daily operational support to ensure optimal performance, security, availability, resiliency, and cost for commercial cloud providers and services.

The ideal candidate is excited about bringing their technical savvy to serve San Franciscans through the improvement and modernization of IT infrastructure, as well as advocacy of public cloud services.

The Department of Technology (DT), is seeking an experienced Journey Cloud Engineer to help design, develop, and maintain commercial cloud infrastructure servicing multiple City and County of San Francisco departments.

Essential Duties:

• Support the cloud team by collaborating with team members and taking on tasks under the guidance of senior engineers.
• Provide input and assistance in developing city commercial cloud services tailored for different city departments and applications.
• Consult with and advise business partners on the best use, efficiencies, and economies of cloud technologies.
• Participate in the creation, operation, and maintenance of secure, scalable, and available commercial cloud infrastructure.
• Assist in the development and maintenance of software tools to automate cloud configuration and administration in commercial cloud environments.
• Assist in designing and implementing cloud-native solutions for feature enhancements, ensuring both speed and reliability, and contribute to cloud capacity planning.
• Collaborate with city development, applications, operations, and security teams to ensure solutions meet functional and non-functional requirements.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Participate in implementing operations monitoring and alerting systems to identify and address issues proactively, with guidance from senior team members.
• Implement and maintain operations monitoring and alerting systems to proactively identify and resolve issues/outages.
• Serve as 24x7 lead for escalating problem resolution with cloud providers.
• Contribute to the creation and management of operational documentation, including standard operating procedures and incident resolution details.
• Research and evaluate industry trends to continuously improve infrastructure solutions.

Job Type:

This Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  Travel within San Francisco may be required.

Incumbent may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

The incumbent must be a resident of the State of California or be willing to relocate within 4 weeks of beginning employment with the City and County of San Francisco.

The City and County of San Francisco does not sponsor visas. If you have an F1 student visa, the City will not sponsor the “optional practical training” requirement. All applicants must be able to demonstrate that they are legally able to work in the United States without visa sponsorship by the employer.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position does not support fully remote work. Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least two days in the office every two weeks.

How to qualify

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desired Qualifications:

• One or more cloud certifications strongly desired.
• Familiarity with one or more major cloud platform (AWS, Azure, Google Cloud, OCI).
• Familiarity with cloud-native technologies and concepts (serverless, containers, etc.).
• Experience with Infrastructure as Code automation tools and languages (Terraform, ARM/Bicep,CloudFormations, etc.)
• Experience with at least one programming or scripting language (i.e., Python, bash, golang, C#, Powershell,etc.)
• Familiarity with Linux systems and operating system fundamentals.
• Knowledge of networking technologies and concepts.
• Familiarity with DevOps principles and methodologies.
• Must be self-motivated with time management skills.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note:

1)  Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

How to Apply:

• Application Deadline: September 20, 2024 at 11:59PM.
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
  • In additional to submitting your application, you MUST submit this supplemental questionnaire: https://forms.gle/nFgropUwPwDj5YwE9

You may contact Carol Wong via email at carol.x.wong@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Helpful Information

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.