Career Opportunity

Product Manager – Mayor’s Office of Innovation (9976)

Recruitment: RTF0156372-01148102

Published: April 23, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The Mayor’s Office of Innovation leads work on strategic Mayoral initiatives that use new tools and approaches to deliver better outcomes and services for San Franciscans.  

The Office of Innovation is dedicated to improving service delivery and performance across the City through high impact projects in key policy areas like small business recovery, homelessness, public safety, and transit. Our priority initiatives include developing an integrated data and technology strategy to address San Francisco’s homelessness response, bringing in new technology tools to make permitting more transparent and predictable, improving the police hiring process, driving excellence in transportation projects, or other design-centered, cross-departmental initiatives. We use tools like data analysis, human-centered design thinking, public-private partnerships to deliver these priorities and to expand innovation capacity Citywide.  

We are seeking an energetic and results-oriented Product Manager to take the lead on delivering a suite of integrated database products, which are data backed products and systems that support critical policy goals like homelessness response and permitting reform. This role requires expertise in system design, technical product/project management, and performance tracking. 

Role description

The Product Manager leads the planning, design, development, implementation, and continuous improvement of complex data systems, collaborates with stakeholders and key users, including engineers, data scientists, City department leaders and the public, in order to design, develop, and implement products that meet the needs of San Franciscans and support the City’s policy goals.  

The role coordinates closely not only with Office of Innovation members, but also with the Department of Technology, Digital and Data Services, Mayor’s policy staff, other City departments, and external groups. 

Other responsibilities will include working with data specialists on the maintenance and growth of back-end databases, iteration and creation of data-driven and data-informed products, review of data collection efforts, and development of critical metrics and insights.  

Essential Functions Include: 

• Product Roadmap & Strategy:  

  • Create and strategize the roadmap for a data-informed coordinated system to support policy goals like homelessness street response and consolidated permitting processes. This includes analyzing current database products,  recommending and implementing changes and providing guidance on data quality and access as data sharing occurs.   

  • Determine product requirements and develop specifications for the enhancement or integration of complex systems and databases; ensure alignment with team vision and objectives. 

  • Work with data engineers, product leads, and key policy stakeholders to prioritize work to ensure effective ROI and continuous improvement 

• Technical Collaboration:  

  • Lead coordination for building back-end databases and front-end tools to create end-to-end data products. 

  • Work closely with engineering teams to scope, develop, and launch features. Clearly define technical requirements, specifications, and priorities to ensure product quality and timeliness. 

• Stakeholder Engagement:  

  • Foster collaborative relationships with cross-functional teams and work with various stakeholders to create unified systems and products that serve a variety of use cases.  

  • Engage with various teams to gather feedback and insights, co-create solutions, and manage expectations to meet product goals. 

• Product Analytics:  

  • Conduct exploratory data analysis to gain insights into data characteristics and identify patterns, outliers, and anomalies using statistical methods e.g. descriptive statistics, correlation analysis, hypothesis testing, to understand relationships between variables and ensure data quality and accuracy. 

  • Lead analyses using integrated databases to drive insights, make policy recommendations, and improve front-end tool functionality for San Francisco residents, City and County employees, and policy leaders. 

• Continuous Improvement:  

  • Identify and resolve issues, optimize processes, and propose scalable solutions that enhance user experience and product performance. 

  • Develop and implement solutions to address evolving needs. 

We’re looking for someone who: 

Personal Attributes: 

• Enjoys collaboration and developing shared understanding 
• Is able to communicate effectively with technical and non-technical audiences 
• Has investigative ability and intellectual curiosity 
• Has strong oral and written communication skills 
• Can navigate ambiguity and embrace new technologies 
• Has demonstrated ability working with diverse groups of stakeholders 
• Is familiar with Agile development methodology and experience working in iterative development cycles 
• Is committed to equity and the use of data to meet the needs of all San Franciscans 

Technical Attributes:  

• Has experience scoping, managing and executing projects 
• Has experience translating business needs into technical implementations, including mapping out data pipelines and data models 
• Is well-versed in the principles of data management, data quality assessments, data governance, and developing and maintaining technical documentation 
• Can deploy data analysis techniques, and data visualization tools 
• Has strong quantitative analysis skills 
• Has experience working in Agile teams 

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. 

Education: An associate degree OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in AND:

Experience: Three (3) years of experience in product or project management 

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units OR Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

What else should I know?

Compensation: $150,670 to $189,566 annually ($72.4375 to $91.1375 hourly)

Nature of Work 
The incumbent must be willing to work on-site at San Francisco on site five days a week with the possibility of one day remote for a total of 40 hours as determined by the department. Travel within San Francisco may be required.  

VERIFICATION:  

Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualification stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualification of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at the link below:

How to Verify Education Requirements

Part-time experience may also be used to meet experience requirements. One year of full-time employment is equivalent to 2000 hours. Any overtime hours worked above forty (40) hours per week are not included in the calculation to determine full-time employment.

IMPORTANT: Your application MUST include a resume.  To upload these item(s), please attach using the "additional attachments" function.

SELECTION PROCEDURES:  The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluation qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?

Terms of Announcement:  Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

• Interested candidates are encouraged to apply as soon as possible, as this job announcement will close at any time, but not before Wednesday, May 7, 2025 at 11:59pm.

• Select the "Apply Now" button and follow instructions on the screen

For questions or inquiries, please contact: Connie Poon, Sr. Human Resources Analyst at Connie.Poon@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.