Career Opportunity

Learning & Development Partner (1232) - People, Performance & Development - SFO (157103)

Recruitment: RTF0157102-01156733

Published: May 29, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Appointment Type: Provisional.  A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment.  Provisional appointments may not exceed three (3) years.

Specific information regarding this recruitment process are listed below:

• Application Opening: Thursday, May 29, 2025
• Application Deadline:  Apply immediately.  Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM pacific time on Wednesday, June 11, 2025.
• Compensation Range:  $107,848 - $131,118 Annually
• Recruitment ID:  TPV-1232-157103 (RTF0157102)

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.

Role description

The Learning & Development Partner

San Francisco International Airport (SFO), a dynamic and industry-leading airport seeks an experienced, innovative professional with excellent communication and presentation skills to develop and present training programs.

The Learning & Development Partner develops and presents learning and development programs and curricula, emphasizing supporting the employee experience through a lens of equity and inclusion. Your focus will be to constantly improve and innovate SFO’s professional development programming by soliciting feedback from participants, measuring learning outcomes, and researching industry best practices. In addition, the Learning & Development Partner will endeavor to make sessions as interactive and engaging as possible while creating a space for the learner experience to be as seamless as possible. This position reports to the Learning & Development Manager. The programs you will contribute to are essential to our vision of a workplace where anyone can belong and our commitment to delivering an equitable and inspirational employee experience.

Key Areas of Responsibility & Impact Include:

Learning Strategy & Stakeholder Engagement

• Develops and maintains strong stakeholder relationships and performance agreements aligned with organizational goals, culture, and ethical standards.
• Partners with leaders and stakeholders across all levels to align training programs with business priorities and strategic outcomes.
• Consults with airport-wide divisions and work sections to understand needs and propose tailored learning solutions, including leadership development and workforce upskilling.

Needs Assessment & Instructional Design

• Conducts comprehensive learning needs assessments using interviews, surveys, reports, and stakeholder consultations.
• Designs and adapts instructional content and learning materials informed by data, performance gaps, and target population needs.
• Selects and applies appropriate assessment tools to measure baseline competencies and evaluate learning impact.

Program Development & Delivery

• Designs, develops, and facilitates engaging learning programs, workshops, and conferences for diverse employee groups.
• Coordinates end-to-end training logistics, including scheduling, facility arrangements, LMS requirements, and other support.

Facilitation & Coaching

• Facilitates interactive sessions that promote inclusive, team-oriented environments by managing group dynamics, clarifying comments, handling objections, and encouraging respectful dialogue.
• Demonstrates strong presentation, communication, and interpersonal skills, with the ability to coach, influence, and build trust across diverse teams.
• Provides instructional guidance to align delivery with learning goals and adult learning principles.

Evaluation & Continuous Improvement

• Collects and analyzes quantitative and qualitative data to evaluate training effectiveness, identify improvement opportunities, and inform decision-making.
• Prepares detailed evaluation reports and recommendations to improve program quality and learner outcomes.

Change Management & Cultural Competence

• Brings high emotional intelligence, cultural humility, and cross-cultural competency to support inclusive learning environments.
• Supports change management through tailored training and coaching that reinforce business alignment and performance expectations.

• Performs other functions outlined in the 1232 Classification.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.

SUBSTITUTION:

1. Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2. Possession of a Master of Arts degree may be substituted for one year of the required experience.

3. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications:

• Experience developing learning solutions and materials in various modalities, such as classroom or web-based, to address developmental goals at both the organization and individual levels.
• Experience developing and delivering Leadership training appropriate for a broad range of audiences from new managers to executive leaders.  
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work, along with the dedication and fortitude to push and drive change in these areas.
• Experience building relationships, partnering, and consulting with senior management and executive roles for internal and external partners.
• Experience with effectively communicating across a broad range of contexts and to diverse audiences.
• Strong attention to detail and sense of urgency to drive projects to completion with a commitment to consistently deliver excellent quality work.
• Experience using Learning Management Systems (LMS).
• Certifications in DiSC, Crucial Conversations, coaching, or related professional training programs.
• Proficiency in Microsoft applications, such as Excel, Word, and PowerPoint.
• Passion for culture. You understand the importance of a company’s culture and its power to drive success.

Verification:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information:  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Susan Vang-Chan at susan.vang-chan@flysfo.com.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.